User's Manual

20
 My Gateway can’t access the cell network or WeatherLink.com
Have you configured your Gateway in the EnviroMonitor app? If you have done
so and the cell LED blinks red, your Gateway may be installed in a poor cellular
coverage area. Leave the Gateway in place for at least 30 minutes to see if it can
connect. If not, you may need to relocate the Gateway or contact Technical
Support. See page 26:
Contacting Davis Technical Support.
 How can I tell if my Gateway battery voltage is getting too low?
Our server will monitor your battery voltage and will trigger an e-mail warning if
it should get critically low (approximately 14 days of power). The e-mail will go to
both the registered customer’s e-mail address as well as the alarm e-mail address
(if one has been set up). You can also see the battery power in the app: choose this
Gateway, then Gateway Power.
 What do I do if my Gateway battery is low?
The EnviroMonitor features a robust battery and solar panel. It is designed to
recharge and last for years. If your battery is low, you need to determine why the
solar panel is not recharging the battery. This is usually due to something shading
the solar panel (such as vegetation, snow, or dirt), or the solar panel becoming
turned away from the sun. Check your installation to make sure sunlight is
reaching the solar panel.
 My installation is in a low light area. Can I add another solar panel?
Yes. You can add an Extra Solar Panel Kit (product number 6616).
 Can I use AC power to charge the Gateway battery?
If your installation is in a low-light area or an area with prolonged periods of time
where temperatures stay below -4°F (-20°C), charging may be severely
diminished. You may use Davis’s Optional AC Charger Kit, product number 6710,
to charge the battery. The kit allows you to replace the solar charger with AC
power. The adapter has a universal input (100 -240V, 50-60 Hz) and will work
anywhere in the world. (A wall-plug adapter may be necessary for use in some
countries.) In a cold environment, you will need to bring the Gateway into a
warmer environment (above -4°F/-20°C) to charge the battery with the AC
Charger Kit.
 I’m not getting data from my Node to the Gateway?
• Make sure the D batteries in the Node are installed all the way in. Sometimes
the appear to be but are actually tilted outward, preventing connection.
• Make sure the green sensor adapters in the Node are aligned properly and not
offset.
• Make sure the screws on the sensor adapters are very tight.
• Make sure none of the sensor cables are pinched in the Node door.
If these steps don’t solve the problem, consider mounting the Node and Gateway
higher above the canopy. See “To get optimal transmission range:” on page 2.)