User's Manual

Symptom Possible Cause(s)

Cannot access web user

interface

1. Is power applied to Master Station? Allow 30s for complete boot up.

2. Is computer connected to a Switch Card via Ethernet?

3. Did you previously change the IP settings in the user interface?

4. If all else fails, perform a Factory Reset

Device(s) missing on

DEVICE MANAGEMENT

1. Check/replace Ethernet cabling to missing device(s).

2. Try a different port on the Switch Card.

3. Replace device.

Not able to communicate

to other users/radios as

expected

1. Verify configuration (see the Talk Group examples).

2. Repeat SETUP WIZARD.

Radio audio problem

(low/high/distorted/etc.)

1. Verify configuration (see the Talk Group examples).

2. Radio turned on?

3. Adjust radio audio levels in DEVICE MANAGEMENT

4. Check radio settings/wiring.

5. Repeat SETUP WIZARD.

Muffled audio/high

background noise

1. Keep mic as close to the mouth as possible when speaking.

Table 9.1 Troubleshooting

Factory Reset

A factory reset will clear all user settings and audio routes. The system will have to be completely

reconfigured.

 Disconnect the power cable.

 Remove the six main screws on the Master Station enclosure See Appendix B Disassembly steps

1-3 for details.

 Lift the top assembly out of the bottom enclosure.

 Reconnect the power cable.

 Find the button labeled FACTORY RESET on the bottom of the main PC board.

 Press and hold FACTORY RESET for at least 30 seconds.

 The Master Station will restart with factory settings and the web user interface will be available.