User Manual

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Prophet Rev2 User’s Guide
Appendix D: Troubleshooting and Support
If the OS fails to load correctly when you update:
• The Prophet Rev2 is equipped with a MIDI bootloader, which will
allow you to reload the OS in the event you accidentally “brick” your
synth (permanently freeze it) while updating its OS.
To restore your Prophet Rev2 if it is frozen.
1. Power on the Prophet Rev2 while holding the glide switch to enter
bootloader mode. You’ll see a message in the display.
2. Use a MIDI cable (not USB) to transmit the new OS to your synth. You
must use a standard MIDI cable for this. USB MIDI doesn’t work in
bootloader mode.
3. As the OS loads, you will see the main display count upward from zero
to 99. When it reaches 99, a second count will begin. Do not power
down. The Prophet Rev2 will restart itself when it is done.
Contacting Technical Support
If you are still having a problem with the Prophet Rev2, contact
Technical Support at [e-mail]. Please
include your Prophet Rev2’s serial number, the version of the operating
system (displayed when the Global button/menu is enabled), and the
purchase date.
If you have not already reset the Global parameters and run the calibration
routines (see Troubleshooting), you should do it before contacting Technical Support.
It’s probably the rst thing they’ll ask you to do.