Specifications

Strata eManager ®
2-58 Strata CIX Programming Vol.1 05/08
The Edit function works for the Name, Number and Destination columns. Use the Refresh button if you
add, delete or make changes to table entries in Programs that feed tables or in Guide pages.
• The Print button enables you to print tables. However, when you click the Print button only the part of
the table that is displayed on the screen prints. Use the scroll bar to Print beyond what is displayed. It
will then automatically print from where the last screen ended.Help Topics
Help Topics/Context Help
From the eManager Main menu, click Help > Help Topics or Context Help. The CIX Programming Manual
Vol. 1 or the Stratagy Programming Manual will open. Point and click in the Table of Contents or the Index
to find a topic. The search function can be started by clicking on the binocular icon or press Ctrl+F on the
keyboard.
About eManager
From the eManager Main menu, click Help > About eManager. A screen displays with software version
numbers.
No Response from Device
While using eManager the error message ‘No response from device’ may appear. The following is a list of
conditions that may cause the problem and suggestions for trouble shooting.
• The connection parameters in the Profile database Equipment List are incorrect. No CIX is configured
as listed on the network. Check whether the IP Address and the Community Name are correct as
shown in the Equipment List.
• There is no IP network path between the eManager and the CIX. Ping the CIX from the eManager
server PC to determine if there is connectivity.
• Along the network path between eManager and CIX, the SNMP messages are blocked by a network
device (router, firewall, etc.). Check the network device(s) and firewall configuration, verify that the
SNMP protocol and its IP ports 161 and 162, and also the FTP protocol and its IP ports 20 and 21 are
not blocked.
• Network latency is high due to high traffic, not enough bandwidth. Use network monitoring tools to verify
that SNMP responses from the network location of CIX arrive at the eManager PC location within
3000ms.
• The CIX is turned off or not functioning. Verify that the targeted CIX is turned on and running.
• The CIX processor is overloaded, delaying processing SNMP request messages. In this case the
normal SNMP message flow will be restored by CIX. The system congestion is cleared up and the
system is running under normal load.