Instruction manual

System Features
Conferencing
Strata DK General Description 6/00 71
♦ Select how the PC application responds to the next call event – StrataLink can accept call
events from the telephone, apply call handling rules and conditions, and invoke actions in a PC
application.
♦ Handle multiple telephone calls – Most TAPI compatible applications can only handle one
call at a time because they only respond to a ringing line for Caller ID database lookup and
screen display. StrataLink enables the application to respond to multiple calls and events that
capture Caller ID and generate screen displays. It also displays transferred calls and
reconnections to held calls. The display can be delayed until after the current call or for a
programmed amount of time.
♦ Handle multiple PC applications from the same telephone – Incoming calls can activate
actions in different applications, depending upon the type of call.
For example, you can generate “customer database” application screens of callers on your
regular directory numbers, use “help desk” application software generated from ACD calls,
and have your pager beep with Caller ID when you are away from your desk. Different
applications can be assigned to work on specific buttons on your telephone, or on all buttons.
♦ Enhance outbound calling – StrataLink provides for outbound telephone calling and call
control from the PC application.
♦ Easy setup, testing, and monitoring – StrataLink provides tools for testing the interface,
debugging or monitoring the call events, and makes application setup easier. When you select
from pre-defined tested applications, the proper interface is automatically assigned.
Conferencing
A variety of Conferencing combinations are available to all station users, as listed below. Stations
and lines can be added in any order. (See “Amplified Conference Interface (DK40i, DK424i only)”
on Page 66)
♦ One or two stations and two outside lines
♦ Two or three stations and one outside line
♦ Four stations on one internal [DN] line
Credit Card Calling
Callers can make credit card calls (0 + telephone number + credit card number) that bypass Toll
Restriction. The calls are billed to the credit card, not to the Strata DK line. The system requires
that a specific quantity of digits be dialed; otherwise, the call will be dropped within 20 seconds to
prevent operator-placed calls that would be billed to the Strata DK line.
Data Switching
Strata DK offers a sophisticated optional data switching capability using PDIU-DS and RPCI-DI
that can interconnect a wide range of customer-supplied data equipment, including PCs, printers,
and modems. Asynchronous data can be transmitted between devices connected to PDIU-DS/
RPCI-DI at speeds up to 19.2 kbps (see Table 40 on Page 109).
The system provides four data security groups to restrict data calls between groups. Dialing by PC
(both data and voice calls) as well as modem pooling and printer sharing is supported.