Instruction manual

System Features
Automatic Release from Hold
Strata DK General Description 6/00 69
Automatic Release from Hold
If an outside caller on hold hangs up, the system will automatically disconnect the call and free the
line for other calls. This feature applies to DISA, DNIS and/or ANI external routed calls, AA,
voice mail calls, and regular voice calls.
Automatic Release is available on a line-by-line basis and operates only with COs that provide a
disconnect (Calling Party Control) signal.
Background Music (BGM)
BGM can be sent to telephone and external speakers. The customer-supplied BGM source(s) can
be applied in a flexible manner.
One music source can feed both types of speakers, or both types can have their own separate
source. The source used for MOH can also be piped to telephone speakers for BGM or an alternate
BGM source can be connected so callers on-hold have a separate music/announcement source.
The BGM source connects to the RCA jack in the system’s Base Cabinet processor to a designated
standard or electronic telephone circuit port.
Caller ID
This feature enables the telephone number or name of the calling party to display on the ringing
telephone’s LCD. It can also be sent to an application computer or to voice mail. Up to 10 digits or
16 characters can be displayed or sent to a computer.
Caller ID (CLID) information displays on direct, incoming, transferred, and Call Forwarded calls.
For PCs, CLID allows both the caller’s name and number to be sent. If the Strata DK system is
programmed to receive both ANI and DNIS information on incoming calls, the station user can
press
3DJH while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays.
See “Computer Telephony Integration (CTI)” on Page 70 for more information.
Caller ID is similar to ANI except that Caller ID is offered by local carriers on ground or loop start
lines. Most local carriers charge an extra fee for this service.
A Caller ID Interface PCB is required, in conjunction with the normal ground or loop start CO line
PCBs, to provide the Caller ID feature.
Caller ID can be provided only on analog loop start lines (with QCDU2, KCDU2, TCOU, RCOU
or RCOU/RCOS) and analog ground start lines (RGLU2). It is not available on any other type of
analog lines (TDDU, RDDU and/or REMU) or any type of T1 or ISDN digital lines (see Table 34).
♦ DK14 – the WSIU PCB is required to provide an RS-232 interface to a customer-provided
Caller ID interface device (TC-1041). CO lines that receive Caller ID must be cross-connected
to the TC-1041 (MLX-41) Caller ID interface box. The TC-1041 (MLX-41) is available from
TEL-CONTROL, Inc., P.O. Box 4087, Huntsville, AL 35815-4087. Phone [phone].
♦ DK40i –the TCIU2, RCIU2 and RCIS PCBs come with four Caller ID circuits each. The
TCIU2 is used for Base Cabinet lines and the RCIU2/RCIS is used for Expansion Cabinet
lines to provide up to eight Caller ID interface circuits. A KCDU2 can also support Caller ID
with an RCIU2. A TCIU2/RCIU2/RCIS circuit must be available for each line that is to
receive Caller ID.
♦ DK424i – when ordered from the factory, the RCIU2 PCB comes with four Caller ID circuits;
however, an RCIS piggy-back PCB can be installed on the RCIU2 to provide four more Caller
ID circuits, for a maximum of eight Caller ID circuits per cabinet slot. An RCIU2/RCIS circuit
must be available for each line that is to receive Caller ID.
ANI is delivered by long distance providers on DID or Tie lines.