Instruction manual

PC Attendant Console Features
Flexible Programmable Buttons
116 Strata DK General Description 6/00
Flexible Programmable Buttons
There are 16 flexible buttons on the display screen which can be programmed with a variety of
feature assignments, trunk access, or as Incoming Call (In) buttons.
Headset Operation
In addition to the handset, the console can be used with a headset. The headset can be plugged into
the RATI attendant console interface unit.
Hold Button
When the Hold button is selected, the current call is placed on hold. If the call is not answered
within a preprogrammed time period, the Attendant is reminded by an on-screen ring indicator.
Hold Timer Display
The timer information screen shows the amount of time each call has been on hold. This serves as
a reminder for the Attendant, ensuring that the held calls will not be ignored or forgotten. Also, the
color indicates whether the call is on Hard Hold, Consultation Hold, Supervised Hold, or
Emergency Call Hold.
Incoming Call Identification
This feature enables selective answering of all categories of calls to the Attendant (internal [DN],
transferred, park recall, hold recall, transfer recall, emergency, operator, and incoming CO for all
16 CO line groups). The Attendant can select and answer calls in the incoming call display area,
instead of using the
Answer button. Thus, the Attendant can override the FIFO or priority order
established by the
Answer button and the Answer Priority feature.
Incoming Call Statistics
The DK-PCATT collects incoming call statistics, such as the number of calls received per hour,
total talk time (in seconds) per hour, total incoming talk time per hour, total waiting time (in
seconds) in queue per hour, and the maximum number of calls in queue each 15-minute interval.
The data is stored on disk for display or printing. Today’s data can be displayed on screen and the
previous day’s data can be printed.
Interposition Call Transfer
This feature allows calls to be transferred from one attendant console to another.
Join Button
Allows the Attendant to connect an incoming call with an outside party on hold or an internal
station. Rather than transferring the call, the Attendant presses the
Join button to create a
temporary conference from which the Attendant can drop out.