Instruction manual

PC Attendant Console Features
Direct Station Selection (DSS)
Strata DK General Description 6/00 115
Direct Station Selection (DSS)
The Attendant can make direct station calls or transfers by pressing a button, or pointing and
clicking the mouse button on the station name or number on the internal directory screen.
Directory Display and Dialing
The directory listing area of the screen can display both names and numbers of internal station
users. The Attendant can point and click on a name to automatically dial the number.
♦ The Internal Directory displays the names, directory numbers, and station status (busy/idle) of
station users and ACD groups. This facilitates quick and easy call processing, primarily
transfer of incoming calls.
♦ A scroll bar enables the Attendant to quickly scan all of the names in the directory listing.
DTMF Signaling from Dial Pad
The Attendant can press a button to send DTMF tones from the dial pad. DTMF tones are used to
signal external devices such as voice mail, auto attendants, answering machines, etc.
Emergency Calls
Emergency calls from internal stations that arrive at an attendant console receive higher priority
call treatment than other calls. Emergency calls display in the incoming call area of the screen. If
the call is placed on hold, hold time appears in red to highlight this call for quick retrieval.
Emergency Page
An attendant console equipped with an assigned (PHUJHQF\3DJH button can Page the All Call
Page group. The Page sounds over the speakers of all idle telephones in the All Call Page group,
but does not sound over the external paging speakers.
Feature On-Line Help
On-line Help provides feature instructions at the touch of a button or a click of the mouse. It
functions the same as other Windows PC applications. On-line Help provides more details than the
Soft Key feature prompts. For even more detailed explanations and instructions, refer to the Strata
DK PC Attendant Console User Guide.
Feature Prompting with Soft Keys
Feature Prompting with Soft Keys provides access to various console features. On-screen
instructions and Soft Key functions change according to the state of the Attendant Console.
Examples are:
♦ Sending a message waiting indication to a station
♦ Breaking into an ongoing conversation
♦ Performing a transfer, conference, or voice page