Instruction manual

Strata DK General Description 6/00 113
PC Attendant Console Features 8
The Strata DK PC Attendant Console (DK-PCATT) offers many new features, not available on the
older model DK Attendant Console (see on Page 119). Additionally, it offers all of the features
available on digital telephones and the older DK Attendant Console. Most features can be operated
either from the DK-PCATT-KB keyboard or from a PC mouse.
The Strata DK PC-ATT software runs on the computer as a Windows application. Toshiba
recommends using a dedicated PC for the console; however, other applications can run
simultaneously on the same PC. The PC can toggle between Attendant Console mode and other
applications.
The console commands are similar to other Windows applications, making training easier for
previous Windows users. Either a mouse or keyboard can be used for console operation.
Note For minimum requirements and an illustration of the DK-PCATT screen, see “Strata
AirLink Wireless Systems” on Page 60.
This chapter describes specific console features that are available to DK-PCATT users.
Answer Button
Automatically answers the next ringing call based upon the system defined priority (incoming CO,
recall, transferred, etc.—see Answer Priority). Multiple ringing calls are automatically queued to
the
$QVZHU button. The system can prioritize on a first-in first-out (FIFO) basis, or according to
the priority defined by the user with the Answer Priority feature.
Answer Priority
Enables the $QVZHU button to answer multiple ringing calls in a priority sequence. The priority
sequence is programmable except for emergency calls, which are always the highest priority. The
program default priority sequence is (highest to lowest) Emergency Call, Park Orbit Recall,
Transfer Recall, Hold Recall, Transferred to “O” Call, Incoming CO Line Call, Internal “O”
Operator Call, Internal to Operator Directory Number [DN] Call.
Answer Prompting
When an incoming call rings the console, the screen displays can display prompts for answering
the various CO line or DNIS call. These prompts are stored from the console.