Instruction manual

Station Features
Call Forwarding
Strata DK General Description 6/00 99
Call Forwarding
Outside CO Line and internal [DN] calls to stations in the Call Forwarding mode are routed to an
alternate station or voice mail device. Stations in this mode can originate calls as usual. Call
forwarding can be set by a feature button or access code.
Station users can set Call Forward for the telephone’s [PDN] or the [PhDN] that is “owned” by that
telephone. The Call Forward destination mailbox can be different for each [PDN] or [PhDN]. LCD
telephones display the forwarded [DN] and the “forward to” destination.
On DK424i, a telephone can be designated as the Call Forward controlling telephone in
applications that require ground and loop start CO lines to ring a group of telephones. In DK14 or
DK40i, CO lines that ring more than one telephone do not Call Forward.
To Call Forward in a particular ringing assignment (immediate, 12-second delay, 24-second
delay), the Call Forward control telephone must be the only one designated to ring in the ringing
assignment. If the call forwards to voice mail, it is sent to the mailbox controlling telephone’s
[PDN] or designated [PhDN]. There are six Call Forwarding modes:
All Calls
This mode forwards all calls to a busy or idle [DN] immediately; the station will not ring.
Busy
When this mode is set, all calls to a busy [DN] immediately forward. If a station has an idle [PDN],
but is busy on another [DN] or CO line call, calls to the [PDN] will not forward if the system has
Ring First signaling, but they will forward if the system has Voice First Signaling. If all the
station’s [PDNs] are in use, then calls to the [PDN] will forward immediately. When a station is in
the DND mode, all calls to the station’s [PDN] forward immediately, if the [PDN] does not appear
on other stations.
No Answer
Calls to an idle [DN] set with this mode will ring for eight to 60 seconds and then forward. The
Ring No Answer time (eight to 60 seconds) can be set by the telephone user. Call Forward No
Answer (CFNA) is optional on Handsfree Answerback.
Notes
● OCA calls will not Call Forward.
● Handsfree internal calls can be programmed to automatically forward if there is No
Answer. If this is not programmed, callers can force Call Forward with a one-digit entry.
Busy/No Answer
When a station is idle and in this mode, calls will ring for eight to 60 seconds and then forward.
The Ring No Answer time can be set by the telephone user. When all the station’s [DNs] are busy
or when the station is in the DND mode, the call will “Call Forward-busy” immediately.
On Ring First systems, if the station is busy on a call, but has an idle [DN], calls will mute-ring the
idle [DN] until the CFNA timer expires and then the call will forward. This allows other users to
answer the call if the called [DN] appears on their telephones. On Voice First systems, calls will
immediately Call Forward-busy when the station is busy on a call, even if it has an idle [PDN]. A
station in the DND mode will call forward immediately.