Instruction manual

System Features
Station Hunting
88 Strata DK General Description 6/00
Station Hunting
The system supports two types of station hunting:
Serial Hunt
When a called [DN] ([PDN] or [PhDN]) is busy, the call (data or voice) will hunt to an assigned
[DN]. If that [DN] is busy, the call hunts to the next assigned [DN], and so on.
The call is eventually routed to the first idle station, or if it is a CO line call, then the call camps on
to the last station in the hunt sequence, if all stations are busy.
If a hunt station is call forwarded, calls to the station will ring at the forwarded destination—not
the hunt destination. Internal callers will receive busy tone if calling into a hunt group in which all
stations are busy.
Distributed Hunt (DH)
When a call is directed to the DH group, the system hunts for and sends the call to the next
available station that is assigned to the DH group. Calls are evenly distributed to the members of
the group on a rotational basis. The rotation of DH calls always follows the last telephone that
receives a call.
Each DH group is assigned to a unique [DN]. When a DH-[DN] is called, the call is sent to the
[PDN] or
3RROHG/LQH button of the telephone that is next in rotation to receive calls.
If all stations in the DH group are busy, calls directed to the group will be placed into a call waiting
queue and will be routed to the next available telephone in the DH group. Callers in queue will
receive ringback tone until a DH group member becomes available to answer the call.
DH calls can be routed or transferred from Caller ID/DID/DNIS/ANI lines, Tie lines, DISA lines,
loop/ground start CO lines, [DN] lines, and built-in and/or external AA. They can also be
forwarded calls from stations, and overflow calls from ACD groups.
The DK14, DK40i, and DK424i provide a maximum of 16 DH groups. The queue can contain up
to 10 calls per group. A telephone can be a member of more than one (up to 16) DH group. Up to
32 telephone [PDNs] can be programmed in any rotation order desired in each DH group. [PhDNs]
can be assigned as members of the DH group in Release 3.1 and higher.
Station Message Detail Recording (SMDR)
The system produces calling information that is sent to a printer or call accounting device
connected to a serial interface unit PCB (see below):
♦ DK14 – WSIU
♦ DK40i – TSIU in the base KSU, PIOU, PIOUS in the Expansion Unit
♦ DK424i – PIOU or PIOUS or RSIU/RSIS
The station number and the [DN] that made, received, or transferred a call is sent to the SMDR
device after the call or transferred call is completed. Account Code information can also be
included. ANI numbers, Caller ID numbers, and DNIS/DID/Tie numbers/names can be
programmed to appear on the SMDR report. If present, the names take the place of the system
Account Codes.
SMDR reports include the called number(s), and the time and duration of calls. Customers can
select what type of calls—all calls, outgoing only, long distance calls—they want to appear on the
report.