Telecommunication Systems Division Digital Business Telephone Systems System Administrator Guide May 2000
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twelve (12) months after delivery.
Contents Introduction Equipment Notes ................................................................................................................iv Organization .......................................................................................................................iv Conventions ........................................................................................................................v Action/Response Table ...................................................................
Contents Chapter 1 - Setting System Parameters Automatic Relocation ....................................................................................................15 Relocation by Special Dial ............................................................................................16 System Messages, Names and Memos .............................................................................18 User LCD Name/Number Display ............................................................................
Introduction This guide is designed for the System Administrator of the following Strata DK systems: ♦ DK14 ♦ DK16e and DK16 ♦ DK40i and DK40 ♦ DK424i, DK424 and DK280 (Release 3 and above) This guide provides instructions for assigning the user names that appear on the station display; managing station relocation; and assigning Direct Inward System Access (DISA) security codes, toll restriction override access codes, and verified account codes.
Introduction Equipment Notes Equipment Notes ♦ Most of the operations in this guide require a Liquid Crystal Display (LCD) digital telephone at the System Administrator’s work station. ♦ Typically, use the station with [PDN] 10, 100, or 200 to perform the functions in this guide. This guide assumes the Adminstrator’s telephone is connected to station Port 000. If you wish, you can use a different [PDN] which must be assigned by the system installer.
Introduction Conventions Conventions Conventions Note Description Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.
Introduction Action/Response Table Conventions Description Plus (+) Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Tilde (~) Means “through.” Example: 350~640 Hz frequency range. ➤ Denotes the step in a one-step procedure. ➤ Denotes a procedure. See Figure 10 Grey words within the printed text denote cross-references.
Introduction Related Documents and Media Related Documents and Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
Introduction Related Documents and Media ♦ Hospitality Management Information System (HMIS) General Description ♦ Hospitality Management Information System (HMIS) User Guide ♦ Strata DK Library CD-ROM For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.
Setting System Parameters 1 For security reasons, you can add, delete or change system parameters. Make sure your system is programmed so that you can change these parameters from your telephone. The parameters discussed in this chapter are given in alphabetical order.
Setting System Parameters Auto Attendant Auto Attendant The Auto Attendant feature tells the system where to direct incoming Auto Attendant calls. The Strata DK built-in Auto Attendant is licensed by Dytel, Inc. under United States Patent No. 4,975,941. Two announcements greet callers: The primary announcement contains the company greeting, followed by a menu. The secondary (optional) announcement, plays when the station or department called is not available. It is then followed by a menu.
Setting System Parameters Auto Attendant System Auto Attendant Dialing Plan The Auto Attendant dialing plan is assigned in system programming. Use Table 1 to record your system Auto Attendant dialing plan. Toshiba recommends using single digits. (See Table 2 for a list of default [DNs] for Strata DK systems.) Table 1 Auto Attendant Menu Dialed Digit (Menu Prompts) Station (Directory) Number Department, Division, etc.
Setting System Parameters Auto Attendant When calling the Auto Attendant, callers can access DISA by dialing . Toshiba recommends that you do not include this information in the Auto Attendant announcement. CAUTION! Make sure that your system DISA security code is set and protected. This is necessary to prevent unauthorized outgoing DISA calls from being charged (billed) to your company’s telephone lines. See the instructions, “Direct Inward System Access (DISA) Security Code” on Page 5.
Setting System Parameters Direct Inward System Access (DISA) Security Code Direct Inward System Access (DISA) Security Code The Direct Inward System Access feature is used when calling into your system from the outside. This feature is available on certain CO lines and from the built-in Auto Attendant. Assignments are made by the system programmer. CO lines can be DISA lines in the Day, Day 2, or Night mode, or any combination of these modes.
Setting System Parameters Emergency 911 Calls ➤ To cancel the DISA security code 1. Press [DN] + . You hear a confirmation tone. 2. Press 5HGLDO. The telephone returns to the idle mode. 3. Press 6SNU. CAUTION! If the DISA security is canceled, outgoing unrestricted CO Line access is available to anyone calling in on a DISA line or built-in Auto Attendant.
Setting System Parameters Emergency 911 Calls ➤ To make an Emergency 911 call 1. Press [DN] + The [PDN] releases from the internal connection and seizes the CAMA trunk. Note Once a 911 call is started, most other buttons/ keys on a telephone are disabled to prevent accidentally dropping the 911 call attempt. This includes the +ROG button, so that the 911 call cannot be put on hold. ...
Setting System Parameters Emergency 911 Calls If the system does not use LCR or if the station does not have a CO Line, Pooled Line or CAMA CO buttons – when a is dialed as an access code, the station seizes a “dial 9” CO line on its [PDN]. When is entered, the 911 call will be sent one of two ways: ♦ If the station does not have another idle [PDN] or CAMA CO button, the 911 call will be sent out the normal CO line in the dial 9 line group without the station’s CESID.
Setting System Parameters Night Transfer Night Transfer Incoming calls to your system can be made to route and ring different destinations, based on either two- or three-call routing (ringing) patterns (set in system programming).
Setting System Parameters Night Transfer ➤ To assign or change Night Lock/Unlock Password 1. Press a [DN] + The LCD prompts you to enter a four-digit password. NO.200 ENTER PASS CODE 2. Enter a four-digit password. As you are enter the password, the digits display on the LCD. NO.200 XXXX 3. Press 5HGLDO. You hear confirmation tone. 4. Hang up. The password is assigned. ; (X = Tenant 1~Tenant 4 CO line groups), with the handset onhook. 10 NO.200 DATA PROGRAMMED NO.
Setting System Parameters Night Transfer Night Transfer Lock Mode After setting the 1LJKW 7UDQVIHU button into the desired ring mode (Day/Day2/ Night), you can lock Night Transfer using the accompanying steps below. ➤ To set the system in Night Lock Mode 1. Press 1LJKW 7UDQVIHU to set the system into the Day or Day2 or Night Mode, with the handset on-hook. 2. Press 17 /RFN. The NT Lock LED flashes. The LCD prompts you to enter your password. 3. Enter your password and press 17 /RFN again.
Setting System Parameters Setting Date/Time/Day Setting Date/Time/Day This operation is possible from the Administrator station or attendant consoles and enables you to set the date, time, and day. ➤ To set the date 1. Press a [DN] + , You hear a confirmation tone. with the handset onhook. 2. Enter the date (YYMMDD). #651 ENTER DATE 1 ENTER DATE 970524 3. Press 5HGLDO. You hear a confirmation tone. 4. Press 6SNU. The telephone returns to the idle mode. NO.
Setting System Parameters Setting Date/Time/Day 3. Press 5HGLDO. You hear a confirmation tone. 4. Press 6SNU. The telephone returns to the idle mode. NO. NNN MAY 24 MON 12: 05 ➤ To set the day of the week 1. Press a [DN] + , with the handset onhook. You hear a confirmation tone. 2. Enter the number which corresponds to the appropriate day of the week: #653 ENTER DAY #653 ENTER DAY 2 = Sunday = Monday = Tuesday = Wednesday = Thursday = Friday = Saturday 3. Press 5HGLDO.
Setting System Parameters Soft Keys Soft Keys ➤ To turn Soft Keys on ➤ Press 0RGH + . ➤ To turn Soft Keys off ➤ Press 0RGH + . Important! The LCD examples in this guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different, but you can still follow the steps in this guide. Generally, the information shown on line 2 displays on line 1 when Soft Keys are ON.
Setting System Parameters Station Relocation Automatic Relocation This function enables you to physically move a telephone from one location to another while maintaining all of the telephone’s programmed features. Use the “Telephone Location Record” on Page 45 for telephone location tracking. ➤ To turn on the Auto Station Relocation feature 1. From the Administrator station, press a [DN] + to turn on the Auto Station Relocation feature.
Setting System Parameters Station Relocation 3. Plug the telephone that is moving into the wall jack at its new location. The station is now moved to its new location while retaining its original [DNs] and features. 4. From the Administrator station, press [DN] + to turn off Auto Station Relocation, then press 6SNU. You hear confirmation tone. If you hear a busy tone, the Station Relocation feature was already turned off, or you did not dial from the Administrator station.
Setting System Parameters Station Relocation ➤ To relocate (swap) Station A and B 1. From Station A, press a [DN] + 111 (111 = [DN] of Station B). You hear confirmation tone. Station A now has the buttons and features of Station B and vice versa. 2. From Administrator station, press a [DN] + to turn off Special Dial Station Relocation, then press 6SNU. After Station Relocation is turned off, you hear a confirmation tone.
Setting System Parameters System Messages, Names and Memos System Messages, Names and Memos You can write or edit station LCD messages, names or numbers. ➤ To write LCD messages, names, or numbers 1. Access message/ memo/name displays. 2. Enter up to 32 alphanumeric characters, (see Table 3 and the figure at the right) using the station keypad. When you select a message number, a cursor (–) appears at the first character in the message.
Setting System Parameters System Messages, Names and Memos Table 3 Dial Pad Key Equivalents Letter Key Equivalent Letter Key Equivalent Letter Key Equivalent Symbol Key Equivalent A J S : B K T – C L U + D M V / E N W F O X G P Y H Q Z I R Note Use the dial pad in alphanumeric mode to create the symbols above.
Setting System Parameters System Messages, Names and Memos ➤ To enter name/number information for your telephone 1. Press [DN] + . 2. Enter up to 16 alphanumeric characters, (see the figure at the right) using the station keypad. Current information displays on the lower line of the LCD. USER NAME? 2358 Move Right (Alpha mode only) Move Left Scrolls alpha/ special characters 3. Press 6SNU. The information is stored and appears on the top line.
Setting System Parameters System Messages, Names and Memos ➤ To erase name/number display 1. Press a [DN] + . Current information displays on the lower line of the LCD. 2. Press in the alpha mode to enter blanks. Blank characters replace the information. If all blanks are entered, the telephone [PDN] displays on the LCD. 3. Press 6SNU. The information is erased. USER NAME? ➤ To enter name/number information for other stations/devices 1. Turn Soft Keys OFF by pressing 0RGH + .
Setting System Parameters System Messages, Names and Memos 6. Enter up to 16 alphanumeric characters, (see the figure at the right) using the station keypad. 2358 Move Right (Alpha mode only) Move Left Scrolls alpha/ special characters Toggles between alphanumeric characters We suggest that you enter the station number and the user name. 7. Press 6SNU. The new information displays on the top line of station 111’s LCD. The Administrator station LCD returns to the normal idle display. 8.
Setting System Parameters System Speed Dial Numbers System Speed Dial Numbers System Speed Dial telephone numbers can be stored in the system memory by the Administrator station only. ➤ To store a feature or System Speed number in a System Speed Dial Code 1. Press 5HGLDO, with the headset on-hook. 2. Press 6' button ...or 6SHHG 'LDO + System Speed Dial Code. See Table 8 on Page 42. 3. Input the telephone number to be stored (up to 20 digits). ...or enter the feature code sequence. 4. Press 5HGLDO.
Setting System Parameters Speed Dial—Advanced Features Accessing the Stored Number ➤ Press 6SHHG 'LDO + its associated Speed Dial access code ...or press the 6' button associated with the code. Note Write down the Speed Dial codes and telephone numbers for future reference. Speed Dial—Advanced Features Feature Access Codes You can program 6' (Speed Dial) buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits.
Setting System Parameters Speed Dial—Advanced Features Important! ● ● ● ● Do not lift the handset. If you do not enter the entire sequence within a specified time (set in system programming for either one or three minutes), the operation times out and your telephone returns to idle mode. If your telephone does not have a Speed Dial, press “*” instead of Speed Dial and enter 44 instead of # in all feature sequences. [PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.
Setting System Parameters Speed Dial—Advanced Features Table 4 Feature Access Codes Features 1 Feature Access Code Sequence Account Code (Frequently used codes) &QI 7UQ + Account code digits Automatic Callback 2 Background Music (Telephone Speakers ON) [PDN]] + Background Music2 (Telephone Speakers OFF) [PDN] + Call Forward—All Calls (To Station or VM) [PDN] + + Directory Number Call Forward—Busy (To Station or VM) [PDN] + + Directory Number Call Forward Cancel
Setting System Parameters Speed Dial—Advanced Features Table 4 Feature Access Codes (continued) Features Feature Access Code Sequence Pickup a held or ringing [PDN] or [PhDN] (not available on all systems) [PDN] + + [X X X X] where: [X X X X] = [PDN] or [PhDN] to be picked up Pickup4 any ringing CO line (new call only) +ROG + [PDN] + Pickup Station Page or Ringing Door Phone4 +ROG + [PDN] + Pickup4 External Page +ROG + [PDN] + 5 [PDN] + + ( ~ ) Pickup Line on Hold
Setting System Parameters Speed Dial—Advanced Features Speed Dial Pause and Flash Storage Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). Hookflash The )ODVK button stores a flash signal only if 6SG 'LDO 3DXVH is programmed as a flexible button on the telephone. The flash signal is 0.5 or 2 seconds long (set in system programming) and is displayed on the LCD as “) ”.
Setting System Parameters Speed Dial—Advanced Features 4. Enter the System Speed Dial Access Code to which the number will be linked. See Table 8 on Page 42 for System Speed Dial Access Codes. 5. Enter the telephone number to be stored (max. 17 digits). 6. Press 5HGLDO. Strata DK System Administrator Guide 5/00 The number is stored and is automatically dialed when the optional linked station 6' button is pressed or the linked Station Speed Dial access code is dialed.
Setting System Parameters Speed Dial—Advanced Features Linked Speed Dial Example Note Your system must be programmed for “Toll Restriction Override by System Speed Dial” to allow this example. ➤ To store a CO line access code plus a long distance carrier access code (10288) and link to *690 In the following example, you are going to link 690 to a telephone number and store it in System Speed Dial location . 1.
Setting System Parameters Speed Dial—Advanced Features ➤ To use the new link ➤ From any station, press 6SHHG 'LDO + or press 6' ( ) button if available on the calling station. The telephone automatically dials to access a CO line, then the carrier access code ( ) plus the telephone number ( ). Speed Dial Memo This feature enables the Administrator station to program an 11- or 12-character name for each of the system Speed Dial numbers.
Setting System Parameters Speed Dial—Advanced Features 4. Enter up to 12 alphanumeric characters, (see the figure at the right) using the station keypad. 2358 Move Right (Alpha mode only) Move Left Scrolls alpha/ special characters Toggles between alphanumeric characters 5. Press 0RGH. 6. Press [PDN], then enter the desired CO line access code, plus the telephone number (20 digits maximum). The number appears as you entered it.
Setting System Parameters Speed Dial—Advanced Features ➤ To view and/or dial a Speed Dial number 1. Press 0RGH + XXX. The Speed Dial number appears with a name or memo. XXX MODE NO.8XXX = Personal or System Speed Dial Codes. See Table 8 on Page 42. Note It is recommended that you record Speed Dial numbers and memos and their corresponding three-digit codes on the Speed Dial Memo Directory at the back of this guide. 2. Press 3DJH to scan the directory for the appropriate number/ memo. 3.
Setting System Parameters Toll Restriction Override/Traveling Class Codes Toll Restriction Override/Traveling Class Codes As a System Administrator, you can add or change Toll Restriction Override codes. When a station dials these override codes, after accessing an outside line or LCR, the station Toll Restriction Class is changed to that assigned to the override code dialed (Traveling Class).
Setting System Parameters Toll Restriction Override/Traveling Class Codes 4. Press 5HGLDO. You hear a confirmation tone. The code is stored in memory. NO. NNN DATA PROGRAMMED Notes ● ● ● When making outgoing calls, dialing the Traveling Class code puts the telephone in the Toll Restriction class of the code that was dialed. When making outgoing calls, dialing the Override code, overrides all toll restrictions that may be normally applied to the telephone.
Setting System Parameters Verified Account Codes Verified Account Codes Adding, deleting, or changing Verified Account Codes can be done at designated stations only. The privileged stations are assigned by the system programmer. ➤ To add or change verified account codes 1. Press [DN] + . You hear a confirmation tone. 2. Enter the desired three-digit verified account code reference number ( ~ ) or ( ~ ) for some systems. Account codes appear on the LCD as you enter them.
Setting System Parameters Verified Account Codes ➤ To delete verified account codes 1. Press [DN] + . You hear a confirmation tone. 2. Enter the three-digit verified account code reference number ( ~ ) or ( ~ ) to be deleted. You hear a confirmation tone. 3. Press 5HGLDO. The telephone returns to the idle mode. 4. Press 6SNU.
Setting System Parameters Verified Account Codes 38 Strata DK System Administrator Guide 5/00
Access Codes A This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have a &2 or /LQH button, you can enter the appropriate code listed in Table 5 to access an outside line. You can also store the code on a Speed Dial (6') button for one-touch access.
Access Codes Feature Access Codes ➤ To access a line ➤ Press [PDN] + CO Line Access Code (Table 5).
Access Codes Paging Group Codes Paging Group Codes Your telephone can be assigned to page group(s). Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialing an access code (see Table 6 and Table 7 on Page 41 ).
Access Codes Speed Dial Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes apply to your system. Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as or 6SHHG 'LDO + .
Directories/Record B User Name/Number Directory Name/Numbers are limited to 16 alphanumeric characters and are displayed on the top row or idle LCD stations and the bottom row of called LCD stations. This directory is provided for the Administrator station for referencing and recording of other station Name/Numbers.
Directories/Record Speed Dial Memo Directory Station #:__________ D A T E D A Y T I M E Speed Dial Memo Directory Speed Dial memos are limited to 12 characters for the memo (top row of LCD) and 16 digits/pauses for the dial number (bottom row of LCD). This directory is provided for recording Speed Dial numbers with memos from the Administrator station.
Directories/Record Telephone Location Record Telephone Location Record ➤ To view [PDNs], port numbers (physical and logical), and [DNs] of LCD telephones 1. Press a [DN] + . The [PDN] is displayed as INT = NNN (NNN = directory number of button). 2. Press a [DN] + . The “Physical” port number and the “Logical” port number of an LCD telephone is displayed. 3. Press any [DN] + to display the button directory number.
Directories/Record Telephone Location Record Room/Office Location 46 Primary Directory Number User’s Name Strata DK System Administrator Guide 5/00
Index A C about this book conventions, v important notes, vi organization, iv related documents, vii access codes CO line, 39 feature, 24 speed dial, 42 access DISA, 4 account codes revision, 34 verified, 35, 36 auto attendant, 1, 4 announcement recording recommendations, 4 CO line assignments, 2 dialing plan, 3 menu, 3 system dialing plan, 3 automatic station relocation physically, 15 swap buttons/features, 15 CAMA trunk calls, 6 CO lines, 4 access codes, 39 auto attendant assignments, 2 codes feature
Index E~S security code, 1, 4, 5 cancel, 6 enter/change, 5, 7 E P emergency 911 calls, 6 equipment notes, iv external paging zones, 41 page button, 21, 33 paging group codes, 41 primary announcement, 2, 4 F R feature access codes, 24 flash button, 28 records, 43 telephone location, 45 relocation by special dial, 16 L LCD name/number information clear, 20 enter, 20 erase, 21 other stations/devices enter name/number, 21 erase name/number, 22 linked speed dial example, 30 M memos, 18 messages, 18 mu
Index T~W pause and flash storage, 28 storing a feature, 23 storing system speed dial number in a system speed dial code, 23 system numbers, 23 view, 33 station (directory) number, 3 station relocation, 1, 14 automatically relocate, 15 relocation by special dial, 16 system auto attendant dialing plan, 3 messages, names and memos, 1, 18 setting parameters, 1 speed dial memo numbers, 1 speed dial numbers, 23 T telephone location record, 31 tenant service, 9 toll restriction override, 1, 34 add/delete/change
Index W~W 50 Strata DK System Administrator Guide 5/00
