User guide

Appendix – Troubleshooting and Specifications
Range and Performance
Strata DKT2104-CT Cordless Digital Telephone 01/02 61
Range and Performance
The cordless digital telephone operates up to 1.1 miles from its base in a completely
unrestricted test environment. Typically, ranges of 300 to 400 feet are possible,
depending on the building structure in which the it’s used. For optimum range and
performance from your handset, try the following:
• Place the Base Units at least three to six feet away from the DKT; three feet from
metal structures; and six feet from computers, fax machines or other electronic
equipment.
• Use an AC outlet not associated with computer or electromagnetic equipment.
• Wherever possible, put the Base Unit in the middle of the coverage area.
• Mount the Base Unit high in the room for maximum range.
• Put 3 or less handsets 12 feet apart.
• Put 4 to 10 cordless telephones 20 feet apart.
Simultaneous Conversation Channels
The cordless handset has 30 operating channels available. A common misconception
is that this limits a customer to 30 handsets. This is not the case. Each handset can
operate on any of the 30 channels because each one selects an available channel
within its range. In a given range, 30 simultaneous calls can be made.
Another factor is the distribution of the telephones in a facility. If your handsets are
disbursed throughout a facility, there should not be contention for all channels. If there
are more than 30 in one area and 30 users are using their handsets, the 31st user would
not be able to get dial tone.
Radio Interference
Radio interference occasionally interrupts conversations, which does not mean that
your unit is defective. Move to a different location while you are talking. If the
interference continues, move the Base Unit. If there is still interference, contact your
System Administrator.