User manual

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USER MANUAL |
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25!
TROUBLESHOOTING
If you are having problem printing refer to the table below for possible causes.
Item
Problem
Possible Cause
1
Paper feeds after
issuing a print job
but no printed text
visible on paper.
Thermal media is specially coated on outside of
roll. Remove paper roll and reload properly. See
section “Loading Paper” for details on loading
paper.
Paper cover not installed properly. See section
“Loading Paper” for details on replacing paper
cover.
2
Status LED on RED
continuously.
Paper not properly loaded. Press FEED button.
Printer out of paper or Paper not properly
loaded. See section “Loading Paper” for details
on loading paper.
3
Text and/or
graphics are
printed very light.
Battery voltage low. See section on charging
battery pack.
Thermal media not imaging correctly. Verify that
you are using the recommended thermal media.
4
Strange characters
are printed when
printing.
Battery voltage low. See section on charging
battery pack.
5
Printer stops
responding to print
and paper feed
commands.
Remove battery for 5 seconds and reconnect
battery.
6
Printing is light or
missing only on
half of the print
width.
Paper cover not properly installed. See section
on loading paper.
Mechanism jarred loose. Contact technical
support.
Table 8