User's Guide

1 DATECS
Card Reader One User Guide 1 DATECS Page 21 of 22
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the problem is not a
defective card.
• Ensure that the card is inserted correctly (see Smart Card Reader Use).
• If the problem persists, contact your local Datecs representative.
Due to risk of shock or damage, do not use the Card Reader One unit near water, including a bathtub,
wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Maintenance and Cleaning
Card Reader One units have no user-serviceable parts.
To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild
soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Do not attempt to clean the card readers. Doing so can void any warranty. For card reader
service, contact your Datecs distributor or service provider.
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber
parts. Do not spray cleaners or other solutions directly onto the keypad or display.
Main battery replacement
To replace the main battery of Card Reader One please contact with your your local Datecs
representative or service provider.
Service and Support
For Card Reader One problems, product service, and repair information, contact your local
Datecs representative or service provider.
• International – Contact your local Datecs distributor
Service Returns
All customers, please contact your local Datecs representative or distributor for
assistance with your service, return, or replacement.