User's Guide

1 DATECS
Card Reader One User Guide 1 DATECS Page 20 of 22
Troubleshooting Guidelines
This chapter lists typical examples of malfunction you may encounter while operating your
Card Reader One unit and steps you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to assist
successful installation and configuration of Card Reader One units. If you are having
problems operating your Card Reader One unit, please read through these troubleshooting
examples. If the problem persists even after performing the outlined guidelines or if the
problem is not described, contact your local Datecs representative for assistance.
The Card Reader One unit contains no user-serviceable parts. Do not, under any circumstance,
attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Datecs service provider. Service conducted by parties other than
authorized Datecs representatives may void any warranty.
Blank Display
When the Card Reader One unit display does not show correct or clearly readable
information:
• Check battery power.
• If the problem persists, contact your local Datecs service provider.
Keypad Does Not Respond
If the keypad does not respond properly:
• Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To
Process.
• If the problem persists, contact your local Datecs representative.
Transactions Fail To Process
There are several possible reasons why the unit may not be processing transactions. Use the
following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to ensure the
problem is not a defective card.
• Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
• If the problem persists, contact your local Datecs representative.