Specifications

RS20i Installation and Operating Guide Page 22
RS20i Installation & Operating Guide Document # 9301H52900 Ver. 1.01
1.5 Troubleshooting (Operation)
The following table provides troubleshooting data for the RS20i.
PROBLEM SOLUTION
RS20i will not power ON Press and release the power button on the front panel. If the
unit will not power up, be sure the rear panel power switch is
ON and the unit is plugged into a working AC outlet protected
by a surge protector. See Powering ON the RS20i Processor,
page 16.
If the RS20i is mounted in a rack and a breaker is used for the
rack, make sure the breaker is ON.
Verify the surge protector is powered and is working.
Try changing the RS20i power cord.
If power is getting to the RS20i but it still will not power ON,
maybe the fuse above the AC In connector (on the rear panel)
is blown and/or the input voltage setting is incorrect. See
section 2.5.4 for more information or call a qualified installer to
check it.
RS20i front panel display is too
dim
The front panel display automatically dims when not touched for
a few seconds. Gently touch the display screen to brighten it.
No sound in theater On the front panel display, verify that the RS20i is not muted
(Mute button text will be red if in mute). Unmute by touching
the Mute button. Mute text will be white when unmuted.
Be sure the volume control level is not too low (-70dB). Turn
the knob to increase the volume.
Verify the RS20i is in the correct input.
Volume is too low or high in the
theater
Turn the volume control knob to achieve proper volume.
Volume is too low or high on the
external monitor
Touch the Monitor button to open the Monitor window, then
touch the + or – to adjust the monitor volume.
No sound on the external monitor Verify the Monitor is not muted (red text). To unmute, touch the
Monitor button, then touch the red Mute button.
Verify a powered speaker is connected to the RS20i rear panel.
Verify the speaker’s power is ON.
Adjust the monitor volume (see previous entry).
Check monitor mix menu (see section 1.4.2)
Wrong sound in theater Verify that the RS20i input is selected (The current input is
highlighted in the bottom row of the display.) Touch a different
input to select. If the input you want is not listed, it has not
been set up – contact your installer.
Front panel volume control not
functioning
Use touch screen work around until volume control can be
repaired (see section 5.2) and contact your installer.