Specifications

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Printer
Datamax-O’Neil warrants to Purchaser that under normal use and service, the MP Compact4 Mark II Printer, (with
the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship
for a period of (365) days from the date of shipment by Datamax-O’Neil. Expendable and/or consumable items or
parts such as lamps, fuses, labels and ribbons are not covered under this warranty. This warranty does not cover
equipment or parts that have been misused, altered, neglected, handled carelessly, or used for purposes other than
those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or
damages resulting from unauthorized service.
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first,
for the MP Compact4 Mark II thermal printhead. This one year (365 days) warranty is valid only if a Datamax-O’Neil –
approved thermal label media is used, as defined in the then current Datamax-O’Neil list of approved thermal/thermal
transfer media, a copy of which is available from Datamax-O’Neil. Failure to use Datamax-O’Neil-approved media is
justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have
been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance
prepaid, in the original shipping containers. A Return Material Authorization (RMA) number must be issued before
the product can be returned. To obtain an RMA number please contact the Datamax-O’Neil according to the regions
listed below:
North and South America Asia Pacic and Australia Europe, Middle East, and Africa
Datamax-O’Neil (USA)
4501 Parkway Commerce Blvd.
Orlando, Florida 32808 USA
tel: [phone]
Datamax-O’Neil (ASPAC)
Contact below for RMA and
return instructions
tel: [phone]
e-mail: [e-mail]
Datamax-O’Neil (EMEA)
26, Rue Gaspard Monge
Bourg Les Valence, France 26500
Tel : [phone]
Fax : [phone]
The RMA number must be on the outside of the box and on the shipping document. Be sure to Include a contact
name, a description of the problem(s). Datamax-O’Neil shall not be responsible for any loss or damages incurred in
shipping.
Datamax-O’Neil will repair defects covered under warranty conditions and return the repaired or replaced product to
the Purchaser at Datamax-O’Neil’s cost. The warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, which ever is later.
Repair/Warranty