Specifications

MP Series: Compact4 & Compact4 Mobile
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Frequently Asked Questions
Ordering Products
From whom can I order Compact4 printers?
As a reseller, you can purchase Compact4 printers directly from Datamax.
Repair Services
Where can I get the Compact4 printers serviced?
You can become an authorized service provider through training at Datamax, or you can return the
products to Datamax for repair.
Technical Services
Who should I contact for technical support?
As an authorized reseller, you are the first level of support for your customer. Datamax will support any
technical questions that you are unable to provide. Help is available at any of the regional offices listed below:
Communications
What is the best communications port to use for mobile applications?
Due to the rough environment of most mobile applications, you should recommend to your customers that
they utilize the serial port which is less susceptible to reinitializing if the power or connection is interrupted
by constant vibration.
Upgrades
How do I upgrade my customers’ printers with available options?
After completing authorized service training, you will be capable of upgrading the printers with any
compatible options. Printers may be upgraded with a compatible option at any time. Upgrades do not
have standardized pricing and must be quoted through Datamax.
Datamax Corporate - HQ Datamax International Datamax Asia-Pacific Datamax Latin America
Orlando, FL USA
Monday - Friday
8:00am - 6:00pm EST
Tel: [phone]
Fax: [phone]
Harlow, Essex UK
Monday - Friday
0830 - 1700 GMT
Tel: [phone]
Fax: [phone]
Singapore
Monday - Friday
0830 - 1730
Tel: [phone]
Fax: [phone]
Orlando, FL USA
Monday - Friday
8:00am - 5:00pm EST
Tel: [phone]
Fax: [phone]