Product guide

www.datamax-oneil.com
36
Extended Warranties
Extended Warranty Service Agreements
Datamax-O’Neil now offers cost-effective product warranty programs to ensure that business-critical printing
applications continue trouble free and without interruption – long after the original warranty period has ended.
With a wide array of coverage options to choose from, users have confidence in knowing that their equipment
will be serviced by trained technicians using genuine Datamax-O’Neil parts. Regardless of which option is
chosen, users benefit from fast turnaround on repairs, restoration of printers to original factory specifications,
and continuing parts and labor coverage.
Extended Warranty coverage can add up to 4 years of coverage to the standard warranty and may be
purchased at the time of printer purchase or at any time during the Standard Warranty period. The following
3 value-added options may be added to any Extended Warranty Service Contract.
Comprehensive includes no-fault coverage such as repairs to printers that have been dropped, misused,
modified, or subjected to abnormal operating environments.
Printer Express coverage includes overnight printer replacement through a managed pool of customer-
owned inventory. Just send us the printer and will ship a replacement printer back the same day or within
24 hours. Once we repair the printer, we will put it back in the customer’s inventory.
Priority coverage includes 2-day turnaround on warranty repairs. Standard warranty is 5-day turnaround.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance
prepaid, in the original shipping containers, to A Return Material Authorization (RMA) number must be issued
before the product can be returned.
The RMA number must be on the outside of the box and on the shipping document. Be sure to include a contact
name, a description of the problem(s). Datamax-O’Neil shall not be responsible for any loss or damages incurred
in shipping. Datamax-O’Neil will repair defects covered under warranty conditions and return the repaired or
replaced product to the Purchaser at Datamax-O’Neil’s cost. The warranty shall continue in effect until the end of
the original warranty period, or for sixty (60) days after the repair or replacement, which ever is later.
To attain an RMA number please contact the Datamax-O’Neil according to the regions listed below:
North and South America
Datamax-O’Neil (USA)
4501 Parkway Commerce Blvd.
Orlando, Florida 32808 USA
tel: [phone]
Asia Pacic and Australia
Datamax-O’Neil (ASPAC)
Contact below for RMA and return instructions
tel: [phone]
e-mail: [e-mail]
Europe, Middle East, and Africa
Datamax-O’Neil (EMEA)
26, Rue Gaspard Monge
Bourg Les Valence, FRANCE 26500
tel: [phone]
fax: [phone]