Product guide

E-Class Mark III
35
Repair and Warranty
Preventive Maintenance
Printhead
Turn off the printer before cleaning the printhead. Use a cotton swab or lint free cloth with solvent* to clean
the printhead from end to end. Cleaning is recommended after every roll of media to ensure exceptional
print quality and long printhead life.
Platen Roller
Turn the power off. Use a cotton swab or lint free cloth with solvent* to clean the platen roller from end
to end. Rotate the platen roller and repeat cleaning until the whole platen surface is cleaned. Cleaning is
recommended after every roll of media to ensure exceptional print quality and long printhead life.
Peel-Off Roller
Turn the power off. Use a cotton swab or lint free cloth with solvent* to clean the peel off roller from
end to end. Rotate the roller and repeat cleaning until the whole roller surface is cleaned. Cleaning is
recommended after every roll of media to ensure reliable dispensing of labels.
Peel/Tear Bar
Turn the power off. Use a lint free cloth with solvent* to clean the peel off bar or tear bar from end to end.
Cleaning is recommended after every roll of media to ensure reliable dispensing or tearing of labels.
Media Sensor
Do NOT use solvent to clean the sensor; simply use a soft brush or air to move dust or dirt from the sensor
surfaces.
Monthly Exterior
Use mild detergent diluted in water and a soft lint free cloth to wipe down the exterior of the printer. Use a
brush or vacuum to clean the inside of the printer. Do NOT spill or soak the inside of the printer, you may
damage the printer’s electronics.
* It is recommended that an isopropyl alcohol solvent be used.
WARNING: Isopropyl alcohol is a flammable solvent; always take the proper precautions when using this substance.
Standard Printer Warranty Statement
Datamax-O’Neil warrants to Purchaser that under normal use and service, the E-Class Mark III Printer, with
the exception of the thermal printhead, purchased hereunder shall be free from defects in material and
workmanship for a period of (365) days from the date of shipment by Datamax-O’Neil.
Expendable and/or consumables items and parts such as lamps, fuses, labels and ribbons are not covered
under this warranty. This warranty does not cover equipment or parts that have been misused, altered,
neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This
warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized
service.
Thermal Printhead Warranty
This warranty is limited to a period of one year, (354) days), or 1,000,000 linear inches of use, whichever comes
first. This warranty does not cover printheads which have been misused, altered, neglected, handled carelessly,
or damaged due to improper cleaning or unauthorized repairs.