User's Manual

©
Datamatic, Ltd. 2000-2008 page 17
Troubleshooting Field Procedure
The following steps should be taken to troubleshoot FIREFLY issues while in the field:
• Perform a Walk-Up RV (see Read and Verify Procedure section of this manual).
• If walk-up RV is accurate, proceed to the next meter on the Troubleshooting report.
• If the FIREFLY is inaccurate or has any Trouble Codes then proceed with Troubleshooting.
Troubleshooting Details
Check the following before troubleshooting the FIREFLY:
• The dials are not stuck or malfunctioning.
• Make sure the FIREFLY has no visible damage.
Receiving no RF signal from a FIREFLY
When Interrogating a FIREFLY from a ROADRUNNER and no radio read can be made, check the following:
• Check Current Settings to verify the register # on the meter, ROADRUNNER, and FIREFLY match.
• Verify that in Current Settings of the FIREFLY, the Mode is showing to be ‘Active’.
Inaccurate Under-counting FIREFLY
Electric FIREFLY:
• Check connection of FIREFLY to power posts. Reconnect using the proper technique if needed.
• Confirm there are no reflective unpainted areas within the painted area of the disc.
• Check meter disc speed; excessive disc spend can cause under-counting. Continually undercounting deltas usually
mean the account has an under-sized meter, making both the meter and FIREFLY miss counts.