User Manual

Datamatic, LTD. System Training Manual Version 08.24.12
- 94 -
Confidential Datamatic, Ltd. 2012
Training and Support
At Datamatic, we strive to provide excellent training and support because they are the foundations of
customer satisfaction.
Training
Training services include onsite training for a reasonable fee plus travel expenses. When a customer is
new to Datamatic, their sales order should include a specified amount of onsite training days or sessions.
This initial training is required to teach end users how to set up, operate, maintain, and efficiently use
their new hardware and/or software systems. Customers are strongly encouraged to have more then one
employee attend the training and to cross-train with other employees.
Supplemental training is available onsite or via telephone. Typically, this occurs when there is utility
employee turnover or when their responsibilities change. In many cases, users want a refresher or to be
able to dig deeper into the use and care of their system. Additional fees apply, so contact Customer
Support at 888-326-5032 for more information.
Telephone Support
Support services include telephone assistance, return material authorizations (RMA), and consumable
sales.
Technical phone support is provided to help answer questions or address specific issues with trained end
users. New users should take advantage of the opportunity to have focused one-on-one or group
training.
Customers can also contact technical support to request a return material authorization (RMA) for
equipment repair per the terms of a Maintenance Agreement.
Technical support also handles purchases of small consumable items such as hand straps or batteries for
the hand held devices.
Please send an email to [e-mail] or call 888-326-5032 for technical assistance, RMA requests,
and consumable orders.
Additional Datamatic Training Guides can be downloaded through the secure customer access area of
our website.