User Manual

Datamatic, LTD. System Training Manual Version 08.24.12
- 90 -
Confidential Datamatic, Ltd. 2012
D3 (Legacy/Single-Frequency) Failure Claim Codes – Use Painter’s Tape on Back of Unit and Mark Accordingly
Claim Code Diagnosis
DEAD
Will not communicate via PPU
NO RF
Will not read via RF signal
FBAT
Low Battery Trouble Code
COUNT
Won't 1) read encoder*, 2) pick up pulse* or 3) achieve sensor background*
* assumes register or connection issues are eliminated as cause
D4 (MOSAIC) Failure Claim Codes – WATER – Use Painter’s Tape on Back of Unit and Mark Accordingly
Claim Code Diagnosis
DEAD
No Lights after Mag Swipe - Neither Red nor Green Light Up
NO RF
Lights Work (Red and Green) but No RF with HH via FF SN
FBAT
FBAT Flag in HH Current Settings or in MOSAIC
D41xx: HDWR Flag in HH Current Settings or in MOSAIC
HDWR
D4000: HDWR Flag with TEMP, RTC, FLSH, CAL or BLO in HH Current Settings or in MOSAIC
COUNT
Won't 1) read encoder*, 2) pick up pulse* or 3) achieve sensor background*
CLOCK
Fast Flashing Green but No Red At All (No Clock)
FW
Fast Flashing Red but No Green At All (No Firmware)
Other
Call Customer Support - Do Not Ship Without Approval and Full Description
* assumes register or connection issues are eliminated as cause
D4 (MOSAIC) Failure Claim Codes - GAS - Use Painter's Tape on Back of Unit and Mark Accordingly
Claim Code Diagnosis
NO RF
No RF with HH via FF SN after Mag Swipe
FBAT
FBAT Flag in HH Current Settings or in MOSAIC
HDWR
HDWR Flag in HH Current Settings or in MOSAIC
COUNT
Inaccurate despite confirmed programming and properly functioning index*
Other
Call Customer Support - Do Not Ship Without Approval and Full Description
* assumes index or connection issues are eliminated as cause
D4 (MOSAIC) Failure Claim Codes – REPEATERS - Use Painter's Tape on Back of Unit and Mark Accordingly
Claim Code Diagnosis
DEAD
No Mesh or Receive/Transmit LEDs
NO RF
No RF with HH via SN
FBAT
FBAT Flag in HH Current Settings or in MOSAIC
CLOCK
Date not set, date won’t set, or won’t communicate with Gateway
Other
Call Customer Support - Do Not Ship Without Approval and Full Description
Failure Claim Codes – GATEWAY – Use Painter’s Tape on Back of Unit and Mark Accordingly
Failure Claim Codes for ENET and GPRS Gateways will be determined by Datamatic Customer Support after
appropriate troubleshooting
Claim Code Diagnosis
DEAD
No Mesh, Receive / Transmit, or socket modem lights at power up
NO RF
Lights Work (Red, Green, or Amber) but No RF comms with HH or neighbor table entries. If
problem is backhaul, see No Backhaul below
NO BACKHAUL
Unable to establish Backhaul, but Gateway / Repeater does communicate to the Mesh
SOCMODEM
No socket modem LEDs light up when applying AC (GPRS) or POE (ENET) connection
FBAT
FBAT Flag reported and not able to be cleared by Datamatic
SD CARD
SD Card Flag reported and not able to be cleared by Datamatic
CLOCK
Date no set, date won’t set, or won’t communicate with collector
Other
Datamatic has determined that the failure is not a standard failure