User Manual

Datamatic, LTD. System Training Manual Version 08.24.12
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Confidential Datamatic, Ltd. 2012
Return Material Authorizations (RMAs)
Non-FIREFLY RMA Request Form
All equipment identified within your Maintenance Agreement can be returned to Datamatic for
maintenance and/or repair. Typical equipment included in this category includes ROADRUNNER
handhelds and cradles. Check your Maintenance Agreement to be sure. This equipment is maintained
and repaired by Datamatic on a best efforts basis. Below is a sample of what might be included and
excluded:
• Inclusions – Datamatic shall keep the Hardware and Software in good working order.
Maintenance services shall include:
A. Preventive Hardware maintenance as is generally provided by the equipment manufacturers.
B. Software maintenance, including providing Licensee with such revisions in the Software as
Datamatic generally makes available to licensees of the Software at no charge; and
C. Remedial maintenance of both the Hardware and Software
• Exclusions – Maintenance and repair services shall not apply to the following:
A. FIREFLY Meter Interface Units, Batteries, straps, power supplies, carrying cases, cabinets
and mounting equipment or any other consumable supply item.
B. Electrical work external to the Hardware or maintenance of accessories, alterations,
attachments, or other devices not furnished by Datamatic
C. Repair of damages or increases in telephone support or service time caused by accident,
transportation, neglect, misuse, Purchaser’s employee turnover or alterations (which shall
include, but not be limited to, any deviation from circuit or structural machine design as
provided by Datamatic)
D. Repair or damages or increases in telephone support or service time attributable to the use of
the System for purposes for other than which it was designed
E. Furnishing supplies or accessories; painting or refinishing the Hardware or furnishing
material therefore; making specification changes or performing services connected with
relocation of machines; or adding or removing accessories, attachments or other devices
F. Software upgrades, releases, enhancements, functionality or products that Datamatic
separately licenses or charges for outside of Support and Maintenance.
If there is physical damage or trauma to any ROADRUNNER equipment there will be a $150.00
damage assessment fee required in advance of any analysis or repair. In these cases, repairs will be done
on a time and materials basis and a Purchase Order is required to proceed in all cases.
The Non FIREFLY RMA Request Form allows you to submit an electronic RMA request for
ROADRUNNERs, cradles, etc. Fill in all required fields to submit your RMA request: