User Manual
Table Of Contents
- MOSAIC™ regulations and Warranty information
- FCC Regulations
- Introduction
- Equipment
- Installation Considerations
- Installation Supplies
- FIREFLY Menu Screen
- Programming MOSAIC FIREFLYs
- Connecting the Remote Shutoff Valve
- Extract Profile Data
- Program GPS Coordinates
- Options
- Operate RSV
- Set Phy Fram
- Set FF To Ship Mode
- Upgrade Firmware
- Set FF Date/Time
- View Mesh Neighbors
- Set Radio Port
- Joining the MESH Network/LED Status
- General LED Information
- MOSAIC FIREFLYs Connected to an Encoded Meter (Mesh Mode)
- MOSAIC FIREFLYs Connected to a Pulse Meter (Mesh Mode)
- MOSAIC Sensor-end FIREFLYs (Mesh Mode)
- MOSAIC FIREFLYs as Repeaters (Mesh Mode)
- MOSAIC FIREFLYs in Non-Mesh Mode
- MOSIAC FIREFLYs on Encoded Meters (Non-Mesh Mode)
- MOSAIC FIREFLYs on Pulse Meters (Non-Mesh Mode)
- MOSAIC FIREFLYs (D411X only) Connected to Remote Shutoff Valves
- Troubleshooting Procedures
- Mounting the MOSAIC FIREFLY
- FAQ’s
- Can I use both MOSAIC Gateway backhaul types in a single installation?
- Why would I need to use GPRS in an installation?
- How many MOSAIC FIREFLYs can mesh together?
- What is the output power of a MOSAIC FIREFLY?
- What is the range of a MOSAIC FIREFLY?
- Are the new MOSAIC FIREFLYs compatible with previous legacy FIREFLYs?
- Do the MOSAIC FIREFLYs read via the ROADRUNNER MOBILE product?
- Will I need different MOSAIC FIREFLYS for Mesh and Mobile functionality?
- How do I program an MOSAIC FIREFLY?
- What does your handheld programming tool look like?
- What is the battery life for the MOSAIC FIREFLY?
- Is the battery pack replaceable?
- What frequency does the MOSAIC product use?
- Do you use a licensed frequency?
- Does your product provide profiling?
- How do you get the profiling?
- How often do I get reads via the Mesh?
- Is the system 2-way?
- What can I do with the 2-way functionality?
- Does the MOSAIC system have repeaters?
- How do the MOSAIC FIREFLY repeaters work?
- What is the MOSAIC FIREFLY repeater battery life?
- Do you support cellular backhaul from the MOSAIC Gateway?
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- Support
- Consumables
- Return Material Authorizations (RMAs)
- Training and Support
Datamatic, LTD. System Training Manual Version 08.24.12
- 85 -
Confidential Datamatic, Ltd. 2012
MOSAIC Website – Customer Support
You must have a login for access to the Datamatic MOSAIC website www.datamaticmosaic.com . Once
logged in, use the Go To: master navigation menu to access the ‘Support’ page.
From the MOSAIC Support page you can click on the support@datamatic.com link to send an email.
Or dial the Toll-free number to contact Datamatic Customer Support. From the MOSAIC Support
page, you can also download the latest User Guides and Software Release Notes for the MOSAIC
Software and FIREFLYs:
System Support after Business Hours
Customers requiring assistance after Datamatic business hours can leave a message for the
appropriate group. Emergency assistance is available 24 hours a day.
If this is an emergency and can’t wait for the next business day, call the 888-326-5032 phone
number and then Press
2 to leave an emergency message. You always have the option to email
support@datamatic.com and your request will be processed the following business day. If paging,
please leave your name, number, and message at the prompt to page a Customer Support
Representative.
A customer support representative should return your call within 2 hours.