User Manual
Table Of Contents
- MOSAIC™ regulations and Warranty information
- FCC Regulations
- Introduction
- Equipment
- Installation Considerations
- Installation Supplies
- FIREFLY Menu Screen
- Programming MOSAIC FIREFLYs
- Connecting the Remote Shutoff Valve
- Extract Profile Data
- Program GPS Coordinates
- Options
- Operate RSV
- Set Phy Fram
- Set FF To Ship Mode
- Upgrade Firmware
- Set FF Date/Time
- View Mesh Neighbors
- Set Radio Port
- Joining the MESH Network/LED Status
- General LED Information
- MOSAIC FIREFLYs Connected to an Encoded Meter (Mesh Mode)
- MOSAIC FIREFLYs Connected to a Pulse Meter (Mesh Mode)
- MOSAIC Sensor-end FIREFLYs (Mesh Mode)
- MOSAIC FIREFLYs as Repeaters (Mesh Mode)
- MOSAIC FIREFLYs in Non-Mesh Mode
- MOSIAC FIREFLYs on Encoded Meters (Non-Mesh Mode)
- MOSAIC FIREFLYs on Pulse Meters (Non-Mesh Mode)
- MOSAIC FIREFLYs (D411X only) Connected to Remote Shutoff Valves
- Troubleshooting Procedures
- Mounting the MOSAIC FIREFLY
- FAQ’s
- Can I use both MOSAIC Gateway backhaul types in a single installation?
- Why would I need to use GPRS in an installation?
- How many MOSAIC FIREFLYs can mesh together?
- What is the output power of a MOSAIC FIREFLY?
- What is the range of a MOSAIC FIREFLY?
- Are the new MOSAIC FIREFLYs compatible with previous legacy FIREFLYs?
- Do the MOSAIC FIREFLYs read via the ROADRUNNER MOBILE product?
- Will I need different MOSAIC FIREFLYS for Mesh and Mobile functionality?
- How do I program an MOSAIC FIREFLY?
- What does your handheld programming tool look like?
- What is the battery life for the MOSAIC FIREFLY?
- Is the battery pack replaceable?
- What frequency does the MOSAIC product use?
- Do you use a licensed frequency?
- Does your product provide profiling?
- How do you get the profiling?
- How often do I get reads via the Mesh?
- Is the system 2-way?
- What can I do with the 2-way functionality?
- Does the MOSAIC system have repeaters?
- How do the MOSAIC FIREFLY repeaters work?
- What is the MOSAIC FIREFLY repeater battery life?
- Do you support cellular backhaul from the MOSAIC Gateway?
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- FIREFLY Template for_________________________________
- Support
- Consumables
- Return Material Authorizations (RMAs)
- Training and Support
Datamatic, LTD. System Training Manual Version 08.24.12
- 83 -
Confidential Datamatic, Ltd. 2012
Contacting Datamatic
Support
Datamatic offers the following benefits to its customers under the terms of a Maintenance Agreement.
24-hour telephone support
In-house depot hardware repairs
Software updates
System Support during Business Hours
Support for your Datamatic system can be accomplished by:
1. Visiting the Datamatic website at www.datamatic.com
2. Visiting the MOSAIC website at www.datamaticmosaic.com (MOSAIC customers only –
with login password)
3. Sending an email to support@datamatic.com
4. Contacting Customer Support at 888-326-5032
Datamatic Website – Customer Support
To access the Datamatic Customer Support web page, use your browser (e.g. Internet Explorer) and visit
www.datamatic.com. Put your mouse cursor over “Services” located in the top banner area, then click
on “>>Support” in the drop down box as shown below: