User Manual

Datamatic, LTD. System Training Manual Version 08.24.12
- 66 -
Confidential Datamatic, Ltd. 2012
Troubleshooting Procedures
MOSAIC FIREFLY Codes
Code Description Meaning Onsite visit Y or N? Steps To Resolve
BA10 Battery Battery is low Yes RMA for battery
replacement
Ta40 Tamper System recorded
En70 48 times
Yes Perform Connection
Troubleshooting* below
Le60 Leak 25 hours of continual
consumption
Yes Check for leak
EN70 Encoder Not
Read
Did not receive
reading
Yes Perform Connection
Troubleshooting* below
EN80 Encoder Invalid “Other” message.
System received
“garbled” data from
meter
No Should get a reading at
next scheduled reading
time. Check register if the
message is being
transmitted frequently.
MESH Mesh Alarm Hardware Alarm Yes Remove & Replace
immediately
Pr11 Primary Image Loading primary
image
No Should not affect reading
Se13 Secondary
Image
Loading secondary
image
No Should not affect reading
Connection Troubleshooting
1. Check for physical damage to the MOSAIC FIREFLY wire.
2. Check for physical damage to the Register.
3. If possible, test the register head.
NOTE: Water FIREFLY Firmware Version 1.8.22 and greater will no longer re-auto
detect when mag swiped. Instead, the red LED behavior when encoders are not exiting
from ship mode has been modified. Now, slow blink red means ‘no communication
with encoder’ and fast blink red means ‘good encoder read.’ The LED functionality
when exiting out of ship mode and/or non-encoded registers remains the same.
4. If there is no physical damage detected resplice and reswipe the MOSAIC FIREFLY.
a. Repeat step several times if necessary.
b. If the red light goes solid, repot the MOSAIC FIREFLY and continue to monitor.
c. Request an RMA if the issue persists.
Unread Meters Troubleshooting
1. Research in the MOSAIC Software Interface to determine when the last read was and check for
possible patterns.