Quick Reference Guide

Datalogic Limited Factory Warranty
Quick Reference Guide 53
Datalogic Limited Factory Warranty
Warranty Coverage
Datalogic warrants to Customer that Datalogic's products will be free from
defects in materials and workmanship for a period of three (3) years from
product shipment. Datalogic hardware products are warranted against de-
fects in material and workmanship under normal and proper use. The liabil-
ity of Datalogic under this warranty is limited to furnishing the labor and
parts necessary to remedy any defect covered by this warranty and restore
the product to its normal operating condition. Repair or replacement of
product during the warranty does not extend the original warranty term.
Products are sold on the basis of specifications applicable at the time of
manufacture and Datalogic has no obligation to modify or update products
once sold.
If Datalogic determines that a product has defects in material or workman-
ship, Datalogic shall, at its sole option repair or replace the product without
additional charge for parts and labor, or credit or refund the defective prod-
ucts duly returned to Datalogic. To perform repairs, Datalogic may use new
or reconditioned parts, components, subassemblies or products that have
been tested as meeting applicable specifications for equivalent new mate-
rial and products. Customer will allow Datalogic to scrap all parts removed
from the repaired product. The warranty period shall extend from the date
of shipment from Datalogic for the duration published by Datalogic for the
product at the time of purchase (Warranty period). Datalogic warrants re-
paired hardware devices against defects in workmanship and materials on
the repaired assembly for a 90 day period starting from the date of ship-
ment of the repaired product from Datalogic or until the expiration of the
original warranty period, whichever is longer. Datalogic does not guarantee,
and it is not responsible for, the maintenance of, damage to, or loss of con-
figurations, data, and applications on the repaired units and at its sole dis-
cretion can return the units in the “factory default” configuration or with
any software or firmware update available at the time of the repair (other
than the firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up copy of its
software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify
Datalogic of the claimed defect before the expiration of the applicable War-
ranty period and obtain from Datalogic a return authorization number
(RMA) for return of the product to a designated Datalogic service center. If
Datalogic determines Customer’s claim is valid, Datalogic will repair or re-
place product without additional charge for parts and labor. Customer shall
be responsible for packaging and shipping the product to the designated
Datalogic service center, with shipping charges prepaid. Datalogic shall pay
for the return of the product to Customer if the shipment is to a location
within the country in which the Datalogic service center is located. Custom-
er shall be responsible for paying all shipping charges, duties, taxes, and any
other charges for products returned to any other locations. Failure to fol-
low the applicable RMA policy, may result in a processing fee. Customer
shall be responsible for return shipment expenses for products which Dat-
alogic, at its sole discretion, determines are not defective or eligible for war-
ranty repair.