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Quick Reference Guide 19
Warranty
Datalogic warrants to Customer that Datalogic's products will be free from defects in materi-
als and workmanship for a period of 3 years from product shipment.
Datalogic ADC Limited Factory
Warranty
Warranty Coverage
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalog-
ic under this warranty is limited to furnishing the labor and parts necessary to
remedy any defect covered by this warranty and restore the product to its normal
operating condition. Repair or replacement of product during the warranty does
not extend the original warranty term. Products are sold on the basis of specifica-
tions applicable at the time of manufacture and Datalogic has no obligation to
modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship,
Datalogic shall, at its sole option repair or replace the product without additional
charge for parts and labor, or credit or refund the defective products duly returned
to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested as meeting applica-
ble specifications for equivalent new material and products. Customer will allow
Datalogic to scrap all parts removed from the repaired product. The warranty pe-
riod shall extend from the date of shipment from Datalogic for the duration pub-
lished by Datalogic for the product at the time of purchase (Warranty period).
Datalogic warrants repaired hardware devices against defects in workmanship
and materials on the repaired assembly for a 90 day period starting from the date
of shipment of the repaired product from Datalogic or until the expiration of the
original warranty period, whichever is longer. Datalogic does not guarantee, and
it is not responsible for, the maintenance of, damage to, or loss of configurations,
data, and applications on the repaired units and at its sole discretion can return the
units in the “factory default” configuration or with any software or firmware up-
date available at the time of the repair (other than the firmware or software in-
stalled during the manufacture of the product). Customer accepts responsibility
to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Da-
talogic of the claimed defect before the expiration of the applicable Warranty pe-
riod and obtain from Datalogic a return authorization number (RMA) for return
of the product to a designated Datalogic service center. If Datalogic determines
Customer’s claim is valid, Datalogic will repair or replace product without addi-
tional charge for parts and labor. Customer shall be responsible for packaging and
shipping the product to the designated Datalogic service center, with shipping
charges prepaid. Datalogic shall pay for the return of the product to Customer if
the shipment is to a location within the country in which the Datalogic service
center is located. Customer shall be responsible for paying all shipping charges,
duties, taxes, and any other charges for products returned to any other locations.
Failure to follow the applicable RMA policy, may result in a processing fee. Cus-
tomer shall be responsible for return shipment expenses for products which Dat-
alogic, at its sole discretion, determines are not defective or eligible for warranty
repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized rep-
resentatives;