Operation Manual

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Quick Reference Guide 37
Warranty
Datalogic warrants to Customer that Datalogic's products will be free from defects
in materials and workmanship for a period of 3 years from product shipment.
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalogic
under this warranty is limited to furnishing the labor and parts necessary to remedy
any defect covered by this warranty and restore the product to its normal operating
condition. Repair or replacement of product during the warranty does not extend the
original warranty term. Products are sold on the basis of specifications applicable at
the time of manufacture and Datalogic has no obligation to modify or update prod-
ucts once sold.
If Datalogic determines that a product has defects in material or workmanship, Dat-
alogic shall, at its sole option repair or replace the product without additional charge
for parts and labor, or credit or refund the defective products duly returned to Dat-
alogic. To perform repairs, Datalogic may use new or reconditioned parts, compo-
nents, subassemblies or products that have been tested as meeting applicable
specifications for equivalent new material and products. Customer will allow Data-
logic to scrap all parts removed from the repaired product. The warranty period shall
extend from the date of shipment from Datalogic for the duration published by Dat-
alogic for the product at the time of purchase (Warranty period). Datalogic warrants
repaired hardware devices against defects in workmanship and materials on the re-
paired assembly for a 90 day period starting from the date of shipment of the repaired
product from Datalogic or until the expiration of the original warranty period,
whichever is longer. Datalogic does not guarantee, and it is not responsible for, the
maintenance of, damage to, or loss of configurations, data, and applications on the
repaired units and at its sole discretion can return the units in the “factory default”
configuration or with any software or firmware update available at the time of the
repair (other than the firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up copy of its software
and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Data-
logic of the claimed defect before the expiration of the applicable Warranty period
and obtain from Datalogic a return authorization number (RMA) for return of the
product to a designated Datalogic service center. If Datalogic determines Customer’s
claim is valid, Datalogic will repair or replace product without additional charge for
parts and labor. Customer shall be responsible for packaging and shipping the prod-
uct to the designated Datalogic service center, with shipping charges prepaid. Data-
logic shall pay for the return of the product to Customer if the shipment is to a
location within the country in which the Datalogic service center is located. Custom-
er shall be responsible for paying all shipping charges, duties, taxes, and any other
charges for products returned to any other locations. Failure to follow the applicable
RMA policy, may result in a processing fee. Customer shall be responsible for return
shipment expenses for products which Datalogic, at its sole discretion, determines
are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized repre-
sentatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear, neg-
ligence, improper storage or use of parts or accessories not approved or sup-
plied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any other
instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide proper mainte-
nance, including but not limited to cleaning the upper window in accor-
dance with product manual;