Operation Manual

Warranty
Quick Reference Guide 15
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in material
and workmanship under normal and proper use. The liability of Datalogic under this war-
ranty is limited to furnishing the labor and parts necessary to remedy any defect covered
by this warranty and restore the product to its normal operating condition. Repair or
replacement of product during the warranty does not extend the original warranty term.
Products are sold on the basis of specifications applicable at the time of manufacture and
Datalogic has no obligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Datalogic
shall, at its sole option repair or replace the product without additional charge for parts
and labor, or credit or refund the defective products duly returned to Datalogic. To per-
form repairs, Datalogic may use new or reconditioned parts, components, subassemblies
or products that have been tested as meeting applicable specifications for equivalent
new material and products. Customer will allow Datalogic to scrap all parts removed from
the repaired product. The warranty period shall extend from the date of shipment from
Datalogic for the duration published by Datalogic for the product at the time of purchase
(Warranty period). Datalogic warrants repaired hardware devices against defects in work-
manship and materials on the repaired assembly for a 90 day period starting from the
date of shipment of the repaired product from Datalogic or until the expiration of the orig-
inal warranty period, whichever is longer. Datalogic does not guarantee, and it is not
responsible for, the maintenance of, damage to, or loss of configurations, data, and appli-
cations on the repaired units and at its sole discretion can return the units in the “factory
default” configuration or with any software or firmware update available at the time of
the repair (other than the firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up copy of its software and
data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of
the claimed defect before the expiration of the applicable Warranty period and obtain
from Datalogic a return authorization number (RMA) for return of the product to a desig-
nated Datalogic service center. If Datalogic determines Customer’s claim is valid, Data-
logic will repair or replace product without additional charge for parts and labor. Customer
shall be responsible for packaging and shipping the product to the designated Datalogic
service center, with shipping charges prepaid. Datalogic shall pay for the return of the
product to Customer if the shipment is to a location within the country in which the Data-
logic service center is located. Customer shall be responsible for paying all shipping
charges, duties, taxes, and any other charges for products returned to any other locations.
Failure to follow the applicable RMA policy, may result in a processing fee. Customer shall
be responsible for return shipment expenses for products which Datalogic, at its sole dis-
cretion, determines are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to: