Operation Manual

Quick Reference Guide 9
and applications on the repaired units and at its sole discretion can return the units
in the “factory default” configuration or with any software or firmware update
available at the time of the repair (other than the firmware or software installed
during the manufacture of the product). Customer accepts responsibility to main-
tain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Data-
logic of the claimed defect before the expiration of the applicable Warranty period
and obtain from Datalogic a return authorization number (RMA) for return of the
product to a designated Datalogic service center. If Datalogic determines Cus-
tomers claim is valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packaging and ship-
ping the product to the designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to Customer if the ship-
ment is to a location within the country in which the Datalogic service center is
located. Customer shall be responsible for paying all shipping charges, duties,
taxes, and any other charges for products returned to any other locations. Failure
to follow the applicable RMA policy, may result in a processing fee. Customer
shall be responsible for return shipment expenses for products which Datalogic, at
its sole discretion, determines are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized rep-
resentatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;