User`s manual

FORMULA COLOR™
6
6 TROUBLESHOOTING
CAUTION
Opening Formula Color™ may damage internal components and
causes warranty loss.
Before sending Formula Color™ to technical support, the Customer has the
responsibility of saving the configuration and all data that have been stored on the
terminal. Datalogic's only responsibility is the recovery of the exact hardware
configuration of Formula Color™.
Problem Possible Solution
The terminal does not
respond to any type of input
(keyboard entry, barcode
scanning).
Wait some minutes, since the timeout of TCP/IP
may be waiting for a transaction occurred in an area
with no radio coverage (during such timeouts
Formula Color™ Wi-Fi is suspended). Timeout
normally takes 2 minutes.
If problem persists, switch Formula Color™ Wi-Fi off
then switch it on again.
When pressing the “SCAN”
key, the terminal does not
turn on.
Check whether one of the following conditions has
occurred:
- the battery pack has not been correctly inserted
into the terminal (refer to par. 5.2 for details);
- the battery pack may be discharged. In this
case, substitute it with a new charged battery or
insert the terminal in the F-Color single cradle
(powered through the FPS18 power supply) to
charge it;
If problem persists, contact the nearest Datalogic
distributor for technical assistance.
The terminal keeps on
displaying the boot screen
(Datalogic logo is displayed)
and the terminal LED blinks
red or green.
The terminal may be in “boot loading” status. Reset
the terminal being careful not to press the “SCAN”
key during the boot sequence.
If problem persists, contact the nearest Datalogic
distributor for technical assistance.
30