Specifications

Matrix-2000™ Reference Manual
6
TROUBLESHOOTING GUIDE
Problem Suggestion
Reading:
the reader always transmits
the No Read Message
• Run the Auto Learn procedure (Auto Learn in chapter
1).
• Position the reader as described in par. 3.5 and through
the VisiSet™ Calibration Tool:
− Tune the ACQUISITION TRIGGER DELAY, if the
moving code is out of the reader field of view;
− Set the Continuous Operating Mode if no external
trigger source is available;
− Tune the IMAGE ACQUISITION SETTING to
improve the code image quality;
− Check the parameter setting in Decoding,
2D Codes, 1D Codes, and Postal Codes folders;
− View the full resolution code image to check the
printing or marking quality.
Communication:
reader is not transmitting
anything to the host.
• Is the serial cable wiring correct?
• If using RS232 or RS485 MAIN interface, is the
reference ground connected to GND_ISO pin? Please
note that this ground is isolated from the power ground
(GND).
• If using C-BOX 100, be sure the RS485 termination
switch is OFF.
• Are the host serial port settings the same as the reader
serial port settings?
• In VisiSet™ Digital I/O folder, "COM" LED can be
configured to indicate MAIN COM port TX or MAIN
COM port RX.
Communication:
data transferred to the host
are incorrect, corrupted or
incomplete.
• Are the host serial port settings the same as the reader
serial port settings?
• In VisiSet™ Communication folder check the settings of
Header and Terminator String parameters.
• In VisiSet™ Data Collection folder, check the settings of
DATA FORMAT parameter group.
How do I obtain my reader
Serial Number?
• The reader Serial Number consists of 9 characters: one
letter, 2 numbers, another letter followed by 5 numbers.
• The reader Serial Number is printed on a label that is
affixed on the bottom case near the reading window.
• The Serial Number can also be obtained by selecting
Tools/Get Reader Serial Number from the command
menu in VisiSet™. A dedicated window will appear.
How do I obtain my reader
Order Number?
• The reader Order Number consists of 9 numbers.
• The reader Order Number can be obtained by selecting
the Tools/Get Reader Order Number from the command
menu in VisiSet™. A dedicated window will appear.
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