Hardware manual

Impact Reference Guide Troubleshooting
6-49 Datalogic Automation Inc.
 Reconnect the cable between the PC and/or switch and the device
 Check the device’s Ethernet status light, it should be on steady, not blinking
• The IP addresses and/or IP masks for the PC and Impact device are incompatible
 Change the IP address or IP mask on the PC or device to be compatible (see “TCP/IP Settings” on
page 6-28 and “IP Address Configuration” on page 1-3)
• The device does not respond to a "ping" from the PC
 Check power to the device
 Check the cable connections
 Temporarily connect a different device to the same cable and try the "ping" again
• Firewall exceptions for the Impact Java bin directory and the emulator directory are not defined
 Define the exceptions as described in the Configure PC Firewall section of the Readme file
• The device or the PC has an older version of Impact software installed
 Install the most recent version (8.3.0 or greater)
• When antivirus software and the firewall on the PC are temporarily disabled, the device appears in the
device connection list
 Adjust the firewall or antivirus software settings to allow the Impact device ports to be used (see
“Impact software TCP Ports” on page 6-28)
Please note that Datalogic cannot guarantee the performance of M-Series systems which have addi-
tional software installed on them, including, but not limited to, anti-virus and firewall software.
Datalogic recommends that M-Series systems remain disconnected from networks that access the
Internet in order to minimize security risks. Datalogic will attempt to support systems with anti-virus
software installed, but we cannot guarantee system performance.
Issue: Message is No Camera Connected
The message "No Camera Connected" is displayed.
Things to check
• The camera is not an Impact or a Datalogic-supported third-party camera. When you look at the sys-
tem log you will see one of these entries: "GigE Camera: Can not connect to camera. It is not a Data-
logic camera" or "GigE Camera: Can not connect to unknown or unlicensed camera."
• The camera is configured with a subnet that happens to be the same subnet used by IMPACTDevice
programs (192.168.0.x). The automatic address re-assignment will fail because there are multiple
routes to the camera. This should be rare, because cameras come from Datalogic with 172.31.x sub-
nets.
 Re-assign the IMPACTDevice subnets using Settings/General or by editing the NetworkInter-
face.txt files, then restart IMPACTDevice. It should successfully re-assign the camera to the CAMx
network. Finally, reset the IMPACTDevice subnet to the original settings.
• M-Series Processor does not have a specific environment variable set.
 Using the Windows Control Panel System option, set an environment variable named
PYLON_SUPPORT_ 3RDPARTY equal to 1.
• The Network connections named CAM1, CAM2, CAM3, and/or CAM4 were changed to something
else
 Change the connection names back to the correct name.
Issue: Could not Start On-screen keyboard