Hardware manual

Troubleshooting Impact Reference Guide
Datalogic Automation Inc. 6-48
 Connect the device
• The Impact device is powered off
 Turn on the device’s power
• The IP Address is incorrect
 Enter the correct IP Address
Issue: ImpactSendMessage Tool error in System Log
The message "ImpactSendMessageTool::Run - Failure, cannot send Image data type on this platform" is in
the System Log.
Things to check
• A vision program file containing Send/Wait tools using the Image data type has been loaded onto a
system other than an M-Series processor. The tools will fail to run, and the error is entered into the
system log.
 Load the file onto an M-Series processor.
Issue: Error Registering Online Callback
An error message is displayed indicating an “Error registering online callback" when you try to connect to
an Impact device.
Things to check
• Restrictive settings in antivirus or anti-malware software on the PC can block communication ports
that Impact software uses. Some antivirus programs interpret normal communications as a computer
virus.
 Install Impact software release 8.3.0 or greater
 Adjust the antivirus or anti-malware software settings so they don’t block normal communications.
See “Impact software TCP Ports” on page 6-28 for more details.
Issue: The device does not appear in the device list
When you try to connect or install to an Impact device, the name and IP Address of the device do not appear
in the list. There are several possible causes for this issue.
Things to check
• There is no power to the Impact device.
 Check the power cable and be sure the wires to the power connector are secure
 Be sure the device power supply is working
• There is no power to the switches used for connecting the PC to the device.
 Connect the power cable to the switches
 Plug in the switch power supply
• An Ethernet cable is disconnected or faulty