Hardware manual
Impact Reference Guide Troubleshooting
6-45 Datalogic Automation Inc.
Slow down the triggering rate
Decrease task execution time by optimizing the inspection
Issue: Need to Back Up All M-Series Settings, Configuration Files, and Programs
All the settings and program files need to be saved or copied from one M-Series processor to another.
Things to check
• To back up and copy settings, configuration files, and programs:
1. On the M-Series processor hard drive, find the directories
C:\installdirectory\IMPACT\Applications\Device\IMPACTDevice#
(where "installdirectory" is the default install location and "IMPACTDe-
vice#" is the number of the camera you want to back up)
2. Copy each of the desired directories to the back up device. Each directory contains the information for
a specific camera.
3. If you want to duplicate the settings to a different M-Series processor, copy each of the directories
from the back up device to the appropriate location (in step 1) on the new processor.
Issue: No Image
No image appears in the image window when you click the Snap, Live, or Trigger buttons in VPM.
Things to check
• File Camera is selected and no images are loaded
In VPM, be sure the File Camera is selected. Click the File/Camera button on the Design tab.
Be sure that image file names appear in the File Camera Images list. (See “Camera Setup Tab” on
page 2-17) IMPORTANT: File names are case sensitive.
• The camera or ethernet connection is bad
Check the camera cable connection on the C-Series Impact device
Check the Ethernet connection on the A and T-Series cameras
• The camera software settings are adjusted incorrectly, the camera f-stop is too low, or the lighting is
too dim.
See “Camera Setup Tab” on page 2-17 to adjust camera software settings.
Adjust the camera and/or lighting.
Issue: Buffers Have Not Been Created
When you maximize CPM or VPM the following error is displayed:
java.lang.IllegalStateException: Buffers have not been created
Things to check
• If you are using dual monitors on your PC, and you run VPM or CPM on a remote PC (using Win-
dows Remote Desktop Connection or other remote control program), this error may occur when you
maximize VPM or CPM again on the main PC.
Issue: Connection Problem Dialog
There is a "Connection re-established by client after error" message in the System Log. A "Connection Prob-
lem" or "Connection Restored" dialog is displayed.