Falcon® Management Utility User’s Manual
Datalogic Mobile, Inc 1505 Westec Dr. Eugene, Oregon 97402 Telephone: (541) 743-4800 Fax: (541) 743-4900 An Unpublished Work - All rights reserved. No part of the contents of this documentation or the procedures described therein may be reproduced or transmitted in any form or by any means without prior written permission of Datalogic Mobile, Inc. or its affiliates or subsidiaries ("Datalogic" or “Datalogic Mobile”) .
Table of Contents Datalogic Mobile Falcon® Management Utility™ End User License Agreement ............................................................................................... v Preface ................................................................................................................................... ix Overview ........................................................................................................................... ix Registration ................................
FMU Components ........................................................................................................... 15 FMU Start Page ........................................................................................................ 15 Servers ..................................................................................................................... 16 Groups ......................................................................................................................
Terminal Properties ................................................................................................... 38 Working with Files ........................................................................................................... 39 File Properties ........................................................................................................... 39 About Files .......................................................................................................... 39 Chapter 4.
Windows Firewall Issues ................................................................................................. 65 How to Open Ports in the Windows Firewall ............................................................ 65 Network Domain File Transfer Troubleshooting .............................................................. 69 Windows XP Home ......................................................................................................... 72 Creating a Share in Windows XP Home .........
Datalogic Mobile Falcon® Management Utility™ End User License Agreement NOTICE: Your use of the Falcon Management Utility (FMU) Software and Documentation (“Licensed Products”) is conditioned on your accepting and agreeing to the terms and conditions set forth in this Agreement. By using the Licensed Products, you agree to be bound by the terms of this Agreement. If you do not intend to be bound to the terms of this Agreement, Datalogic is unwilling to license the Licensed Products to you.
Datalogic Mobile Falcon® Management Utility™ End User License Agreement 2.3 End User represents that the Licensed Products acquired under this Agreement will be acquired for End User’s sole use, and not for resale or transfer.
Datalogic Mobile Falcon® Management Utility™ End User License Agreement 7. Infringement. 7.
Datalogic Mobile Falcon® Management Utility™ End User License Agreement 11. General Provisions. 11.1 Entire Agreement; Amendment. This document contains the entire agreement between the parties relating to the subject matter contained herein and supersedes all prior or contemporaneous agreements, written or oral, between the parties. This Agreement may not be changed, amended, or modified except by written document signed by an authorized representative of each party.
Preface Overview This manual contains information about installing and operating the Falcon® Management Utility (FMU). It covers both Microsoft Windows® CE and Windows Mobile®(WM) operating systems. Depending on the version of your device’s operating system, you might see some slight differences between your screen and those described in this manual. • This “Preface” describes the style and formatting conventions used in this manual. • “Getting Started”on page 1 tells you how to install and set up FMU.
Preface Registration Please take a few moments to register electronically with the Datalogic Product Registration Utility, or complete the Product Registration form located on Datalogic’s website (www.mobile.datalogic.com). Datalogic values your feedback. Registering ensures that you will be informed of the latest product news, software updates and future developments from Datalogic.
Chapter 1 Getting Started Quick Start Following is a brief summary of the steps needed to set up FMU for configuring terminals. See the references to each section for further information. 1. Read “System Requirements” on page 4 and “Before You Begin” on page 5. 2. Set Up Terminals • • Establish communication from terminal to host — see the PRG for your terminal type. Enable FMU on terminal — see “Terminal to FMU Server Communications” on page 49. 3. Install FMU See “Installing FMU” on page 5. 4.
Getting Started Overview This section covers the following topics: • “Introduction” on page 2 • “Before You Begin” on page 5 • “System Requirements” on page 4 • “Setting Up FMU” on page 8 • “FMU Server Architecture” on page 9 Introduction Datalogic Mobile’s Falcon Management Utility (FMU) is designed to help you install, configure, and manage your deployment of Windows-based Datalogic mobile computers and PDAs.
Introduction Features FMU is included with Windows-based Datalogic mobile computers. FMU provides administrators with tools for managing the deployment of terminals, including: • Individual Diagnostic Terminal Update • Group Terminal Update • Wireless Connectivity • Multiple Server Support • On-Demand Updates • Automated Terminal Updates • Scheduled Terminal Updates FMU encapsulates all aspects of terminal configuration into a single centralized interface.
Getting Started System Requirements Supported portables FMU supports Windows® CE and Windows® Mobile PDTs and PDAs, including: • Pegaso Industrial PDA • Falcon 4400 Series (Laser & 2D Imager) • Falcon 4220 System Requirements Complete System/Workstation Minimum CPU Memory Hard Disk P3-600 MHz 256MB 200MB Server Only Minimum CPU Memory Hard Disk P3-600 MHz 128MB + 1MB for each Terminal being supported 200MB FMU is supported under the following operating systems: 4 • Microsoft® Windows® 2000 Profe
Before You Begin Before You Begin Establish Communication to Terminals Before installing FMU, you must set up communication from the terminal(s) to the host. See “Terminal to FMU Server Communications” on page 49 for information. Installing FMU FMU Installation Options Complete (Workstation + Server) This option installs everything you need to run FMU on a single computer. Server Only This option is used when setting up a server to run on a separate computer from the FMU Console.
Getting Started 3. After you agree to the EULA and click Next, the Install Options dialog will open. 4. Select the type of install (Server, Workstation, or Complete System (Workstation + Server) you want to perform and click Next. 5. Continue to follow the on-screen instructions to complete the installation.
Before You Begin Server Directory Share After the FMU Server installation is complete, you will need to share the folder for the directory where the server files were installed (the default is C:\Program Files\Datalogic\FMU\Server). See the help documentation specific to your Windows operating system for directions on creating a share. Network Shares (Shared Files) You must enable sharing for each directory in your network containing files that will be sent to a terminal.
Getting Started Setting Up FMU Depending on the type of install you selected (Server Install, Workstation Install, or Complete System), the process for setup will vary. Complete System If you did a Complete System install (both FMU Console and Server on the same computer), use the following steps to set up FMU. 1. Open FMU Console by choosing it from the Start menu. 2. A Default Group is created automatically for you during installation.
FMU Server Architecture FMU Server Architecture Single Server Support FMU is included with each supported Windows-based Datalogic terminal. FMU Console can connect to a single server and configure individual terminals. You can create groups within that server and assign as many terminals as desired to those groups. FMU provides the ability to drag configuration settings from one group to another, where they can then be modified independently from the original settings.
Getting Started Multiple Server Support FMU also enables administrators to manage more than one FMU server from a single console, making it easier and more efficient to manage a large distributed deployment of terminals. Specifically, FMU can manage more than one FMU Server which supports WAN deployments. Additionally, FMU allows administrators to push configurations and applications to a group of terminals in a single process (vs. oneat-a-time approach).
Chapter 2 About FMU Overview This chapter will introduce you to the concepts of FMU. You will find information that will help you to understand FMU’s technology and interface. You will also find explanations of groups, packages and files and how FMU uses them to provide an easy-to-use automated system for configuring terminals. You will learn how you can update a few terminals in a local environment, or numerous terminals in multiple remote locations.
About FMU For more information on this topic, go to: http://www.microsoft.com (Internet connection required). XML What is XML? XML is defined as Extensible Markup Language (XML). Although it was originally created to be used for data on the web, it also provides a robust, nonproprietary, persistent, and verifiable file format for storing and/or exchanging data off the Web.
User Interface With an SNMP agent always running on the terminal, other SNMP-based network management tools, such as HP Openview®, IBM’s Tivoli, Computer Associates’ Unicenter, or CastleRock SNMPpc®, may also be used to configure/manage the terminals. To support this capability, Datalogic has released the Management Information Base (MIB) for Datalogic Windows-based terminals. The MIB is used by the SNMP management tools to allow them to interface with the SNMP agent provided on the terminals.
About FMU Figure 3. FMU Interface Menu Toolbar Start Page Shortcut Menu Tree View List View Most features of FMU can be accessed several different ways: Menu Access items from the Menu by clicking on the desired option, then selecting a command. See Menu for a detailed description of each menu item. Toolbar Buttons on the Toolbar provide shortcuts to commonly used features. Tree View Click on a component in FMU’s left pane Tree View to access its features.
FMU Components Shortcut Menu Right-click the selected item in Tree View to open a shortcut menu. Options relevant to the selected component will be displayed. Options are enabled or disabled according to their relevance to the item selected in the Tree View.
About FMU Figure 4. FMU Tree View FMU Start Page Server Configuration Group Assigned Pa Available Packages Terminal Servers A Server represents an FMU Server. Each server contains defined groups of terminals. The server component also contains an Available Packages directory, which holds defined sets of files.
FMU Components See “Group Configuration Settings” on page 29. Assigned Packages Assigned Packages provides a list of those packages assigned to the selected group. When selected, the list of packages for that group will display in the List View. See “Assigning a Package” on page 36 for more information. Terminal Terminals appear within the group to which they are attached. Each terminal represents a physical Device as specified by the administrator and confirmed by the server.
About FMU Menu Click on items in the menu to access the menu features. File Figure 5. File Menu The following topics are covered in this section: • Add • Assign Packages • Update Terminal(s) Now • Exit Add Figure 6. Add Menu 18 Add Server Ctrl+Shift+S Adds a new server to the FMU Tree View. See “Managing Servers” on page 25 Add Group Ctrl+Shift+G Adds a new group to the selected server.
Menu Add Package Ctrl+Shift+P Adds a new package to the selected server. See “Adding a Package” on page 32 Add File(s) Ctrl+Shift+F Adds new files to the selected package. See “Adding Files to a Package” on page 32 Add Firmware Image File Ctrl+Shift+I Adds a firmware image file to the selected package. See “Adding a Firmware Image File” on page 34 Assign Packages Adds or removes packages assigned to the selected group. See “Assigning a Package” on page 36 Update Terminal(s) Now Figure 7.
About FMU Edit Figure 8. Edit Menu 20 Cut (Ctrl+X) Moves the selected data into the clipboard to be pasted in another location. Copy (Ctrl+C) Copies the selected data into the clipboard so it can be pasted in another group or server. Paste (Ctrl+V) Pastes data stored in the clipboard to the selected item within FMU (when applicable). Delete (Del) Deletes the selected data (when applicable). Rename Enter the desired text to rename the selected component.
Menu View Figure 9. View Menu User’s Manual FMU Toolbar Shows/hides the Toolbar. Large Icons Displays list view in Large Icon mode. Small Icons Displays list view in Small Icon mode. List Displays list view in List Icon mode. Details Displays list view in Details mode. Explore Initiates a connection with the selected terminal, allowing you to browse the terminal’s contents. You can drag & drop files to or from a terminal. See "Exploring an RF Terminal" on page 55.
About FMU Figure 10. Go To Menu Back (Ctrl+B) Will move the view back to the previous Tree View selection. Forward (Ctrl+F) Will move the Tree View selection forward if you clicked on Back. Up One Level (Ctrl+U) Will move the Tree View selection up to the selection’s parent option. Start Page (Ctrl+H) Returns to the root level (FMU Start) page. Help Figure 11. Help Menu The Help menu enables you to retrieve help information quickly. You can also print specific topics from the help system.
Toolbar Toolbar The FMU Toolbar is provided as a way to access commonly-used functions. Table 1.
About FMU NOTES 24 Falcon® Management Utility (FMU)
Chapter 3 FMU Operation Overview This section covers the following topics: • “Managing Servers” on page 25 • “Working with Groups” on page 29 • “Adding and Assigning Packages” on page 31 • “Terminals” on page 36 • “Working with Files” on page 39 Managing Servers This section contains the following information: User’s Manual • “Adding a Server” on page 26 • “Deleting a Server” on page 27 • “Server Error Log” on page 27 • “Viewing or Editing Server Properties” on page 27 25
FMU Operation Adding a Server If you installed the complete system, you do not need to specify the initial server information. During a complete install, a local server is automatically created for you. Additional servers can be added after installation. To add a server you must select the FMU Start Page at the root level of the FMU Tree View. To add a server: On the File menu, click Add > Server to open the Add Server dialog: Figure 12. Add Server Name Enter the desired server Name.
Managing Servers Allow older Select to specify whether the server will allow older OS images to version firmware overwrite new ones, such as returning to a previous version when updates troubleshooting. *The server needs access/security permissions to the specified directory. See the section entitled “Troubleshooting” for more information. Deleting a Server To delete a server: 1. Select the server you want to delete. 2. Go to the Edit menu and click on Delete. 3.
FMU Operation 2. Click on Properties in the List View to view Server Properties. 3. View or change information as desired. 4. Click OK to complete. Name Enter the desired server Name. Domain Name or Enter the server’s Domain Name or IP address. IP Address Server Path Enter the network location of the server, i.e., \\myserver\company\FMU\server. *Copy files and When checked, the FMU remote server will keep a local copy of the images to server files associated with packages.
Working with Groups Working with Groups A Group is a defined set of terminals associated with a specific function, i.e. picking, receiving, etc. See “Groups” on page 16 for more information. A Default Group is created with each server installation. If you want to create more groups, you can add them either before or after you add terminals. Adding a Group Add Group allows you to create a new group. To add a group: 1. In the Tree View, select the server where you want to add the group. 2.
FMU Operation 3. The Configuration Settings dialog will open: Within this dialog you can modify configuration values. The changes will be applied to all terminals within the selected group the next time the terminals are updated. See “Configuration Settings” on page 41 for a detailed description of each configuration option. Deleting a Group To delete a group: 1. In Tree View, click on the group you want to delete. 2. On the Edit menu, select Delete. 3. The group will be deleted.
Adding and Assigning Packages Renaming a Group To rename a group: 1. In Tree View, click on the group you want to rename. 2. On the Edit menu, select Rename. 3. Type a new name for the group and then click OK. Adding and Assigning Packages A Package is a collection of files that will be sent to a terminal (or group of terminals) when you assign the package to a group. Package definitions are made at the server level. You can define the list of files and configure the filter parameters for updating.
FMU Operation Adding a Package Use Add Package (Ctrl+Shift+P) to create a new package definition and specify its contents. To add a package: 1. In Tree View, click on Available Packages on the server to which you want to add a new package. 2. On the File menu, click Add > Package. 3. Type in the name of the new package and then press Enter. The package will now be available for assignment to any groups that reside on that server. Adding Files to a Package To add files to a package: 1.
Adding and Assigning Packages Source Enter the filename or browse to the location of the file(s) you want to add. Destination Enter in the file's directory on the terminal. Terminal Select a terminal type from this list to specify that files will only be downloaded to terminals of that type. If [Any] is selected, all terminals will be updated with the specified file(s).
FMU Operation Adding a Firmware Image File To add Firmware Image files to a package: 1. In Tree View, click on the package to which you want to add firmware image files. 2. On the File menu, click on Add > Firmware Image File to open the Add Firmware Image dialog. Refer to Figure 14. Figure 14. Add Firmware Image Select firmware Select to have FMU automatically detect images in the Workstaimage based on tion\Devices directory. terminal type Terminal Choose the image file from the dropdown menu.
Adding and Assigning Packages Viewing a File List The List View displays the files contained within the Package selected in the Tree View. To view a file list: Click on a Package to view the files contained in it. Source Displays the filename and the full path to the file. Destination Displays the file's destination on a terminal. *Terminal The file will only be sent to terminals that are the specified model. *Keyboard The file will only be sent to terminals that have the specified keyboard.
FMU Operation Assigning a Package Assign packages allows you to assign packages to the selected group. All pack- ages that are available to the selected group will appear. To assign packages: 1. Select the group or package to which you want to assign a package. 2. From the File menu, select Assign Packages to open the Assign Packages dialog. This displays available packages within the server. 3. Select or deselect package(s) by checking or unchecking the boxes next to the package names. 4.
Terminals Adding Terminals Terminal Setup Before a terminal can be added to FMU for the first time, the terminal must be set up to recognize FMU. See “Enabling a Terminal for FMU with Direct Connect” on page 50 and “Enabling Terminals for RF Connectivity” on page 52 for detailed information. Once you have enabled a terminal for FMU, you will not need to perform this step again. To add a terminal to FMU 1. Select the group to which you want to add the terminal. 2. On the File menu, click Add > Terminal.
FMU Operation Delete Terminal To delete a terminal from a group: 1. On the Tree View, click on the terminal you want to delete from the selected group. 2. On the Edit menu, select Delete, or press the Delete key on your computer keyboard. The terminal will be removed from the group. Terminal Properties The Terminal Properties dialog displays properties for the selected terminal. See “Adding Terminals” on page 37 for more information. Figure 16.
Working with Files Working with Files File Properties Figure 17. File Properties Source Displays the location of the file(s) you have selected. Destination View or change the file’s destination. Terminal View or change the terminal type specified, which determines which terminals will be updated. If [Any] is selected, all terminals will be updated with the specified file(s). Keyboard View or change the keyboard type for the terminal to which files will be sent.
FMU Operation NOTES 40 Falcon® Management Utility (FMU)
Chapter 4 Configuration Settings Overview This section covers the following topics: • “Symbology Settings” on page 43 • “Device Settings” on page 44 • “Network Settings” on page 45 • “FDU Configuration Settings” on page 46 • “2D Imager Settings” on page 47 Configuration Settings Each configuration screen contains fields that allow you to customize the configuration settings for each item. You can make changes to any or all of the settings.
Configuration Settings Reset Values Globally resets all values in the selected Configuration dialog. Figure 18. Reset Values Factory Default Returns all Configuration items to their factory default settings. All Off Turns every on/off parameter off and sets all min/max lengths to their lowest values *All On Turns every On/Off parameter on and sets all min/max lengths to their highest values. *This default set is normally used only for troubleshooting.
Configuration Settings Symbology Settings Symbology Settings in FMU allow you to select desired symbologies and options for terminal bar code scanning. Settings can be applied to entire groups using the Group Configuration feature. For troubleshooting purposes, terminal configurations can be applied to individual terminals. Figure 19. Configure Symbology Settings Please refer to Bar Code Parameters in the PRG for the specific terminal model you are using for more information.
Configuration Settings Device Settings FMU’s Device Settings configuration capabilities allow you to perform centralized, automated updates of selected terminal settings automatically. Figure 20. Configure Device Settings Refer to the PRG for the specific terminal model to see the parameters available under Device Settings. These will vary based upon the device you are using. Select the settings you want to change or enable.
Configuration Settings Network Settings Click the Network Settings tab to view and select available options. Figure 21. Network Configuration Settings Table 2. Network Configuration Settings Network Settings Description Action Check to enable. Enable DHCP Automates configuring of computers using TCP/IP. IP Address Network address of a computer on a network. Enter value. Subnet Mask Number used to identify a subnetwork so an IP address can be shared on a Local Area Network (LAN). Enter value.
Configuration Settings FDU Configuration Settings Falcon Desktop Utility (FDU) allows administrators to configure Windows CE or Windows Mobile terminals to control individual user access. See the PRG for your terminal type for detailed information about each parameter. Figure 22. FDU Configuration Settings Table 3. FDU Configuration Settings FDU Description Admin Enable/disable Falcon Desktop to activate FDU functions. Once enabled, define an optional password by entering it into the field.
Configuration Settings 2D Imager Settings This panel contains settings for 2D bar code symbologies, as well as configuration items for Image Capture. 2D Imager Settings in FMU allow you to set additional symbologies beyond those listed in the Symbology tab. These configuration items are supported only by units with the 2D Imager module. Figure 23. 2D Imager Configuration Settings Refer to the PRG for your device to see descriptions of the available parameters.
Configuration Settings NOTES 48 Falcon® Management Utility (FMU)
Chapter 5 Terminal to FMU Server Communications Overview Prior to installing FMU for the first time, you should set up terminals to communicate with FMU. This requires the completion of two steps: 1. Establish communication from the terminal(s) to the host computer. Set up a connection using either an RF connection or using Direct Connect with a Datalogic Dock. See the PRG for your terminal type for specific information. 2. Enable FMU on the terminal.
Terminal to FMU Server Communications Direct Connect For terminals using a physical connection, communication needs to be established with the computer where the FMU Server will be installed. Please refer to the PRG for your terminal type, included on the Datalogic Mobile Product CD, for specific installation and configuration instructions. Requirements for a physical connection may vary depending on the terminal model. Refer to your terminal’s PRG.
Direct Connect Enable FMU Client Select to enable the terminal to work with FMU. Connection Select Direct. Group Name Enter a group name, or leave blank to select the Default Group. Update Time This feature is disabled with Direct Connection. To enable, you must have an RF connection. See "RF Connection" on page 52. Explore Terminal Use the Microsoft ActiveSync Explore option to view directory structure on direct connect terminals.
Terminal to FMU Server Communications RF Connection For RF units, terminal(s) need to have existing communication to a wireless network. See the PRG for your terminal for complete information. Enabling Terminals for RF Connectivity Each terminal that you want to connect to FMU must be enabled for FMU. This only needs to be done once for each terminal upon initial installation. To enable a terminal for FMU: 1.
RF Connection Figure 24. FMU Client Settings - RF A B Enable FMU Client Check to enable the terminal to work with FMU. Connection Select Network. Discovery Select Manual or DHCP. IP Address Enter the server name or IP address. Group Name Enter a group name, or leave blank for the Default group. Update Time Select a time from the 24-hour clock to indicate when the terminal will attempt to contact the FMU Server. The terminal must be ON in order for the update to run.
Terminal to FMU Server Communications . IP Address 6. On the terminal, enter the group to which you want to add the terminal. If you leave the field blank the terminal will automatically be assigned to the Default Group. You can easily change the group assignment for a terminal after it has been added to FMU. See "Terminal Group Assignments" on page 36. 7. If you want to set a specific update time, select a time in the dropdown box for Update Time.
RF Connection Exploring an RF Terminal You can use FMU to view the contents of a terminal’s memory, similar to the way you view files in Windows Explorer. FMU uses FTP technology to establish communication with the terminal. ActiveSync must be installed on the machine where the FMU Server resides. See your documentation for Microsoft ActiveSync for more information. To Explore an RF Terminal: 1. From the Tree View, select the terminal you wish to explore. 2. On the View menu, click Explore. 3.
Terminal to FMU Server Communications Figure 26. Terminal Updater prompt If the operator taps Yes, the terminal will be immediately updated. Scheduled Update Time A second option is available only on the terminal itself. This option is configurable from the Falcon Config application on the terminal. See “Enabling Terminals for RF Connectivity” on page 52. If an update was scheduled on the terminal, the FMU client on the terminal will automatically trigger an update within the specified hour.
RF Connection 2. Click on Terminal Configuration in the terminal List View pane. Terminal Configuration 3. Terminal Configuration will open: Within this dialog you can modify configuration values for the selected terminal. See “Configuration Settings” on page 41 for a detailed description of each configuration option. When exiting, click OK to save any changes to the terminal configuration.
Terminal to FMU Server Communications Terminal Report On units with Direct Connection, wait until the FMU Update or Mgmt. Utility Client dialog on the terminal indicates ‘Idle’ mode before selecting this option. A Terminal Report lists the following information: • Scanner settings • Device settings • Network settings • FDU settings To access a terminal report: 1. Expand the view of the terminal you want to configure by clicking on the plus sign (+) to the left of the terminal. 2.
Appendix A SNMP Interface Overview SNMP Concepts The Simple Network Management Protocol (SNMP) is a standardized protocol for network management services using a client/server model. The network management program (client) issues queries and commands to the remote device (agent/server). The protocol itself defines a number of variable types and structures, and the rules for using them for data transfer.
SNMP Interface Datalogic MIBs Beyond the standard values, SNMP allows manufacturers to define their own private MIBs. For example, Datalogic has been assigned a MIB by the Internet Assigned Numbers Authority that allows Datalogic to define SNMP values relating specifically to devices that we manufacture. Within the Datalogic MIB, several categories of values have been defined including scanner configurations, terminal power configurations and terminal network parameters.
Appendix B DHCP Server Setup Setting up your DHCP Server In order for FMU to be able to use DHCP Discovery, the network DHCP Server must be configured to provide an FMU server address. To set up your DHCP Server to supply the FMU Server information to each terminal, you will need to add a new DHCP option. Option “233” is the default option used by the terminal if FMU DHCP Discovery is enabled.
DHCP Server Setup NOTES 62 Falcon® Management Utility (FMU)
Appendix C Troubleshooting Overview This section contains the following information: User’s Manual • “RF Connectivity” on page 64 • “Windows Firewall Issues” on page 65 • “Network Domain File Transfer Troubleshooting” on page 69 • “Windows XP Home” on page 72 • “Sample Reports” on page 75 • “Technical Support” on page 74 63
Troubleshooting RF Connectivity Use the RF Connectivity Troubleshooting Flowchart when experiencing problems connecting a Datalogic terminal to a host. If you have questions, please call Datalogic Mobile Technical Support. Figure 27.
Windows Firewall Issues Windows Firewall Issues How to Open Ports in the Windows Firewall To work correctly, the FMU server must be able to send and receive information over the network. The information enters your computer through an inbound port. After you turn on a firewall, the firewall will not allow FMU to use these inbound ports. You must make some adjustments for FMU Server to communicate with the terminals.
Troubleshooting To manually open ports in the Windows Firewall with Windows XP SP2 installed: 1. Go to Start > Control Panel > Security Center. 2. Click on Windows Firewall. 3. On the General tab, uncheck the Don’t allow exceptions checkbox. If “Off” is selected, the computers within your network may be secured by an external firewall. Consult your network administrator before making any changes.
Windows Firewall Issues 4. Click on the Exceptions tab. If you want to view the Port number for a service, click Edit. 5. Click Add Port.
Troubleshooting 6. Enter the Port number (refer to Table 4 on page 65). In the Name field, enter a name to identify the port you want to open. Enter a name that will help you remember the service and the port, such as those listed in Table 4 on page 65. You can use any name that you want. The name does not have any effect on the functionality. It is only to help you identify this exception. 7. Select either TCP or UDP, and then click OK. 8. Click OK to save your changes.
Network Domain File Transfer Troubleshooting Network Domain File Transfer Troubleshooting If any of the files to be sent to a terminal are located on a computer other than the one designated as the FMU Server, those files need to be shared. Because FMU Server runs as a Windows service, you must set up sharing using the following steps: 1. On the computer where FMU Server is installed, go to the Start menu and click on Control Panel > Administrative Tools. 2. Double-click the Services icon.
Troubleshooting 3. Double-click FMU Server to display its Properties. 4. Click the Log On tab and choose This account:. Enter a valid domain user name and password.
Network Domain File Transfer Troubleshooting You can browse the domain users by clicking Browse and selecting the domain where the FMU server is located. 5. Once the domain users information is entered, click OK. This will enable the server to retrieve files from a remote computer within the Domain. You must have file sharing enabled on the remote computer where the files are located. 6.
Troubleshooting Windows XP Home Creating a Share in Windows XP Home Installing the Server Only component using XP Home The following procedure is only necessary if you are installing the Server component to a separate computer from the FMU Workstation. If you have performed a Complete Install and FMU Workstation and Server are on the same computer, no additional steps are necessary unless you intend to allow access from external workstations.
Windows XP Home 3. Select a drive letter that is available. 4. Make sure the Reconnect at logon checkbox is checked. 5. Enter the network path for the server’s shared directory. (Example: \\myserver\server, where myserver is the name of the server and server is the shared directory.) Click Browse to find the shared directory of the server manually. Click OK. 6. Click Finish to close the Map Network Drive dialog. 7. If the Enter Network Password dialog appears, enter your user name and password. 8.
Troubleshooting Technical Support Datalogic Mobile Website Support The Datalogic Mobile website (www.mobile.datalogic.com) is the complete source for technical support and information for Datalogic products. The site offers the Datalogic TekForum, product support, product registration, warranty information, product manuals, product tech notes, software updates, demos, and instructions for returning products for repair.
Sample Reports Sample Reports Terminal Report See “Terminal Report” on page 58 for information about accessing a Terminal Report. Figure 28.
Troubleshooting NOTES 76 Falcon® Management Utility (FMU)
Appendix D Glossary Many definitions for this Glossary were taken directly from the Microsoft Developer’s Network website at http://msdn.microsoft.com/library/default.asp. 1D Bar Code A traditional linear bar code. The code itself contains no information about the item to which it is assigned but represents a string of identifying numbers or letters. 2D Bar Code Two-dimensional (2D) bar codes permit the encoding of information about an item in addition to an identifying code.
Glossary Device Partnership A registry key on a Windows CE device that a desktop computer uses to identify the device when it is connected. The key defines values for synchronization, file conversions, and backup and restore information, which enable multiple Windows CE devices to connect to the same desktop computer. A device partnership is created the first time you connect a Windows CE device to a host PC.
ISSN International Standard Serial Number. An ISSN consists of eight digits comprising two groups of four digits each, separated by a hyphen. The eighth digit is a check digit used as a computer validity check; it consists of a number between 0 and 9 or an uppercase X (for the arabic numeral 10). List View The data that appears in the right pane when an option is selected in Tree View.
Glossary SSID Secure Set Identifier (32-character unique Identifier) — a sequence of characters that uniquely names a wireless local area network (WLAN). This name allows workstations to connect to the desired network when multiple independent networks operate in the same physical area. Start Start ( ) opens the Start menu. The Start menu contains a list of the available applications, applets, and utilities on the device.
INDEX .
Index K R Keystrokes entered by user Registration x Reset Values 42 RF card 79 RF Connectivity 64 x L List View 14 S M Map Network Drive Menubar 14, 18 File Menu 18 MIB 79 MIB Files 59 72 N Network ID 79 Network Settings 45 P Package Assigning 36 Packages 17 Adding a Package 32 Adding and Assigning 31 Adding Files 32 portable data assistant (PDA) 79 portable data terminal (PDT) 79 Printing 23 Properties Terminal 38 82 Sample Reports 75 Server About 16 Server Error Log 27 Server Name 26, 28 Se
Index Terminals 17, 36 Group Assignments 36 Updating 51, 55 Toolbar 14, 23 Tree View 14 Troubleshooting 63 U Uniform Resource Locator (URL) Update Terminal Now 55 Updating Terminals 51, 55 USB 80 User Interface 13 80 W windows controls x Windows XP Home 72 Windows® XP Interface 13 X XML 12 User’s Manual 83
Index NOTES 84 Falcon® Management Utility (FMU)
Index NOTES User’s Manual 85
Index NOTES 86 Falcon® Management Utility (FMU)
ASCII Character Set The table on this page shows a set of ASCII characters and their corresponding Hex Values. The Hex Values in this table are needed for setting symbology specific label identifiers, as well as enabling custom prefix and suffix characters. ASCII Char. Hex Value ASCII Char. Hex Value ASCII Char. Hex Value ASCII Char.
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