Owners manual

26
Troubleshoot
FORGOTTEN PASSWORD
Passwords are stored at the device level only,
meaning that there is NO way to retrieve a lost or
forgotten password. This is to ensure that access to the
DL3 is restricted to the owner of the device.
DataLocker does not store any passwords or carry a
master password for it would compromise the security
of the drive and its contents. All DataLocker products
are zero knowledge encryption solutions.
It is the responsibility of the user to remember the device’s password. If you are
locked out of your device, you can regain access by initiating the self-destruct
feature by entering the wrong passcode beyond the allowed number of failed
login attempts; however, be advised that initiating self-destruct will erase all of
the data on your device.