Troubleshooting guide

OVERDRIVE PRO 3G/4G MOBILE HOTSPOT

Troubleshooting Guide

Messages Displayed on the Device LCD

See also “SD Card Error” on page 27.

3G Activation Failed

1. Make sure you’re in 3G coverage and the signal strength is strong.

2. Turn the device off and on.

3. If the “Activation failed” message is still displayed, contact DataJack Customer Service and have the

following available:

 Your billing information.

 ESN of the device (displayed on the packaging, inside the battery compartment, and at

Advanced settings > Device > About).

Connecting to 3G/4G

1. Check the signal strength. If it is weak, try the tips in “Improving Signal Strength” on page 81.

2. Try a different Connection Preferences setting.

3. Turn the device off and on.

4. Update the 3G profile: click Advanced settings > WAN > Setup > Update 3G Profile.

5. If you’re still unable to connect to 3G or 4G, contact DataJack.

Connection Error

1. Log in to the home page.

2. Click Advanced settings.

3. Click WAN > Setup > Update 3G Profile.

4. If an error message and number are displayed on the LCD after the update, note the information and

contact DataJack.