User's Manual

DSD Gen.5

User Manual

Edition 9.1 _ 1911

DSD Gen5_Smartphone_User manual_Edition 9.1_1911_GB

DataCollect reserves the right to change any information contained within this technical note at its own discretion

FAQ DataCollector

1. Question: My DSD is not displayed under Devices.

Answer: Make sure that you have activated your DSD properly on www.myTrafficData.com.

2. Question: Can I save setup files for several DSDs at the same time on the SD card?

Answer: Yes. As the setup files are device-specific, it is ensured that the right file is always

transferred.

3. Question: My data is not saved on the SD card!

Answer: Please check whether the SD card was inserted correctly in the DataCollector. The

SD card must be inserted with the printed side facing down and it must completely disappear

within the DataCollector.

4. Question: The SD Card of the DataCollector is not writable!

Solution: Format the SD Card with the DataCollector (see User Manual DataCollector -

Chapter – 15.1)

5. Question: A bluetooth

connection to the DSD/DSD ist not possible!

Solution: Delete the internal bluetooth

memory (see User Manuel Chapter – 15.2). Should

the problem still persist please contact our Support: support@datacollect.com

6. Question: Upon activation, the message Activation file expired appears.

Answer: The time from DSD is wrong. Reset the time of the datacollector / smartphone.