SP75 Printer Guide 559455-001 Rev.
Information resources for the SP75 Printer SP75 Printer Guide The Printer Guide (this document) contains operating information for the printer. SP75 Quick Install Guide The Quick Install Guide, packed at the top of the printer carton, shows you the steps to install the printer. For detailed installation information, see e-Guide/SP Series/SP_Info_Central.chm on the driver CD-ROM. Message Help If you see a message, click Help on the message box. Really! Help topics are short and to the point.
Contents Laminator supply materials . . . . . . . .26 Cleaning supplies . . . . . . . . . . . . . . . .28 About the printer . . . . . . . . . . . . . . . . . . . . . 1 Printer Installation . . . . . . . . . . . . . . . . . . .29 Loading cards . . . . . . . . . . . . . . . . . . . . . . . 5 Printer LCD settings . . . . . . . . . . . . . . . . .30 LCD menu system . . . . . . . . . . . . . . .31 Loading print ribbon . . . . . . . . . . . . . . . . . . 7 Loading laminator supply material . . . . . . .
Page iv Run diagnostics commands . . . . . . . . . . . 45 Run a printer cleaning card . . . . . . . . 45 Run a laminator cleaning card . . . . . . 47 Troubleshooting . . . . . . . . . . . . . . . . . . . . 49 Site requirements . . . . . . . . . . . . . . . . . . . 51 Operating environment . . . . . . . . . . . 51 Electrical requirements . . . . . . . . . . . 51 Physical requirements . . . . . . . . . . . . 51 Printer messages . . . . . . . . . . . . . . . . 52 DM-00760 Duplex Error . . . . . . . . . . .
MS-01430 Mag Stripe Error . . . . . . . . 83 MS-01431 EEPROM Error . . . . . . . . 84 MS-01435 No Mag Stripe . . . . . . . . . 85 OP-01604, OP-01654 L1 or L2 Heater Error . . . . . . . . . . . . . . . . 86 OP-01611, OP-01661 Roller Error . . 87 OP-01612, OP-01662 Card Jam . . . . 89 OP-01613, OP-01663 L1 or L2 Supply Error . . . . . . . . . . . . . . . . 91 OP-01614, OP-01664 Supply Break . 93 OP-01615, OP1665 L1 or L2 Supply Out . . . . . . . . . . . . . . . . . 95 OP-01616 Lam EEPROM Error . . . . .
Page 1 About the printer This guide applies to the SP75 printer. The outside of the printer Printer Cover. Latch: Lift the latch to open the printer cover. Locks: Optional locks secure supplies. Input Hopper: Open the cover to load blank cards. LCD Panel: Shows the printer status and any messages. Use it to change network settings. Ready Key: Push to pause or resume the printer. The Status Light helps you understand printer operation. See "Status light" on page 11 for details.
On the left and back sides of the printer: Printer Guide Holder: Attach the holder and place the guide in it. Choose any convenient location. Ethernet Data Port:. Use only one data port. USB Data Port: Use only one data port. Manual Advance Knob: Use to move a card in the printer or to turn rollers. Cable Guide: Place the data cable in the guide. Back Door. Open to see both duplex units and the reject bin. Locks: Optional lock secures cards and supplies in the printer. See "Features and options" on page 3.
Page 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies the image to the card. Print Ribbon Cartridge, shown with color print ribbon. Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing). Cleaning Roller (not visible in this drawing): Removes dust and debris from cards. Features and options Features and options are identified on the printer label.
• • • SP75 printers print in full-color (C) and have duplex or two-sided (2) printing. SP75 printers have both USB and Ethernet data ports. Use only one of these ports to connect your printer to the PC or a network. A magnetic stripe module can be a three-track (IAT) or single-track (NTT) module. • Printers can have a 100-card (H1) or 200-card (H2) input hopper. • Printers can have a high-capacity output hopper (no code on label).
Page 5 Loading cards 1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards • Cards can stick together: Slide or fan cards to separate the edges. • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.) • Handle cards by the edges or wear gloves. • Orient all cards the same way.
3 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover closed until it latches. Magnetic stripe Smart card chip See SP Series Info Central for current information about cards to use in the printer.
Page 7 Loading print ribbon 1 Open the printer. 2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present). Tips: Handling print ribbon • Keep unused ribbon in the original package. • Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead. 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon. See "Cleaning the printer" on page 21 for the steps to follow.
5 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. — Put the empty take-up spool on the spindle with the solid black gear. Push until the spool clicks onto the spindle. 6 Replace the loaded ribbon cartridge in the printer. — Make sure both spindles rest in the black supports on the left side of the printer.
Page 9 Loading laminator supply material If your printer has locks, unlock and lift the top cover to release the laminator cartridge(s). 1 Remove the laminator cartridge from the printer. Change the supply in one laminator at a time. 2 Open the gate on the laminator cartridge (1). 3 Remove both used spools (2) from the cartridge (if present). 4 Remove the new supply material from the packaging. 2 2 1 5 Load the new roll of laminator supply material in the cartridge.
— Make sure the supply material is between the guides on both the takeup and supply sides of the cartridge. 6 Close the laminator cartridge gate. 7 Pinch both sides of the gate and cartridge together to close. 8 Replace the loaded laminator cartridge in the printer. Tips for Success • Make sure the laminate follows the path shown. • Change the supply in one laminator at a time. • Load the L1 laminator cartridge to the correct location in the printer.
Page 11 Status light The front of the printer has a light on the LCD panel that provides information about the current state of the printer. At startup, the status light displays steady amber for several seconds, a red-amber-green sequence, and then blinking green for several seconds. When the printer is ready to print, the status light is steady green. Status Light Description Meaning Red-Amber-Green The printer is starting. The light displays colors while the printer initializes.
Status Light Description Meaning Steady Amber The printer is paused (without an error) or is initializing. Blinking Amber The printer has an error. Check the following: • See the PC or LCD panel for a message. • If you used the Power-on/Ready sequence to print a test card, check the printer for problems. • If you changed the printer name, power the PC off and on. Steady Red The printer has a condition that requires service or the printer did not power-on correctly.
Page 13 Check the PC connection The printer and PC are connected when the printer is set up. Before you begin processing cards, make sure the connection is complete. The printer uses one data cable. It can be connected in one of the following ways: • A USB data cable can be connected to a USB port on the PC and to the USB data port on the printer (shown). • An Ethernet data cable can be connected to the network and to Ethernet data port on the printer. The PC must also be connected to the same network.
Power on the printer 1 With the power off (press “O” on the power switch), connect the power cord to the printer power receptacle. 2 Power on the printer (press the “|” symbol on the power switch). 3 The printer powers on and the Status Light is amber. After a moment, the LCD panel shows the printer name (such as SP75) and firmware version. 4 When the printer is ready to print cards, the LCD panel shows “Printer Ready” and the data format. The Status Light displays steady green.
Page 15 The LCD panel The SP75 Card Printer includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light. This section describes what you need to know when printing cards. See "Printer LCD settings" on page 30 for detailed information about viewing and changing settings. The LCD panel provides the following: • Current State (line 1): Shows whether the printer is ready to print, is busy, or is paused. — Press the Ready (undo pause).
• Status: Information about the printer, including printer card counts and network settings. To view status details: — Press the Enter key to move to the Main Menu. — Press the Enter key again to enter the Status Menu. — Press the Up Arrow or Down Arrow scroll through the Status Menu choices. key to — Press the Enter key to view the data. — Press the Enter key again to return to the menu. — Scroll to “Exit” and press the Enter key to leave a choice. Repeat as needed to leave the menus.
Page 17 Opening Properties or Printing Preferences Begin with the printer connected to the PC and powered on so values are saved correctly. 1 Choose Start from the Windows task bar. 2 Choose Settings and then Printers (and Faxes). The Printers (and Faxes) window opens. 3 Click once on the Smart Driver printer icon to select it. — The driver must be installed for the printer icon to be present. — Smart Driver is the default name of the printer. The name of your printer might be different.
5 The dialog box opens. 6 View settings or change settings. — Make sure that driver settings match printer features and supplies used. — The Print Ribbon Type setting is read from the printer and cannot be changed (for most connection types). — If you change the card design, review and update all settings for the new card design. — Use the default settings of “Spool printing so program finishes printing faster.” and “Enable bi-directional support.
Page 19 Open the Printer Toolbox The Printer Toolbox icon is located in the lower right corner of the Windows desktop. The icon shows the status of communication between the printer and PC. See SP Series Info Central for details about the icon. By default, the Printer Toolbox dialog box is displayed. If it is not, do one of the following to display it: — Double-click the icon. — Open the Properties or Printing Preferences dialog, and use the Printer Toolbox choices.
The Printer Toolbox displays: • The current state of communication between the driver and printer. • Message text, if there are any messages. • The current port mode, which can be USB, Shared Mode, or Directly Networked. • The printer type. • The driver and printer firmware version numbers. Communication automatically resumes when you print a card, or when you open the Properties or Printing Preferences dialog box.
Page 21 Cleaning the printer Run a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have completed printing before cleaning. Clean Printer Button 1 Open the printer cover and remove the ribbon cartridge. 2 Remove the cleaning roller. 3 Open the input hopper cover. 4 Remove unprinted cards from the input hopper (1). 5 Open the Printer Toolbox (if needed, see "Open the Printer Toolbox" on page 19).
11 Discard the used cleaning card and used sleeve. 12 Place a new cleaning sleeve on the spindle (1). 13 Remove the protective cover from the sleeve (2). 1 14 Insert the cleaning roller (with a new cleaning sleeve) into the printer (3). 15 Replace the ribbon cartridge, close the printer cover, load cards, and resume printing. 2 Cleaning tips • Use the cleaning card as soon as you open the package. The cleaning solution on the card evaporates after a few minutes.
Page 23 Getting the most out of your printer To get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth, glossy PVC surface and print them only once. Make sure options, such as a signature panel or a magnetic stripe, are high quality. • Match the card design and the supplies you use to obtain the results you want.
• Follow instructions carefully when replacing supplies, correcting problems, cleaning the printer, and replacing parts. • Use cables that meet specifications and connect them correctly. • Keep cards and Datacard®-certified supplies on hand and store them safely. • Keep the printer clean and keep the area around the printer clean.
Page 25 Printer supplies Datacard®-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceable cleaning sleeve. Datacard® recommends that you run a cleaning card and replace the cleaning sleeve each time you change the print ribbon.
Monochrome print ribbon Several colors of monochrome (single-color) print ribbon are available for the SP75 printer. A roll of ribbon prints 1500 or more images. The Ribbon Saver feature is enabled by Datacard®-certified monochrome ribbons. Ribbon Saver increases the number of cards printed with each roll of ribbon.
Page 27 A laminator can apply any of the following types of laminator supply materials: Name DuraGard 0.5 Mil Clear laminate DuraGard 0.5 Mil Clear laminate with smart card cutout DuraGard 0.5 Mil Clear laminate for magnetic stripe DuraGard 1.0 Mil Clear laminate DuraGard 1.0 Mil Clear laminate with smart card cutout DuraGard 1.0 Mil Clear laminate for magnetic stripe DuraGard 0.6 Mil Holographic laminate DuraGard 0.6 Mil Registered Holographic laminate DuraGard 0.
Clear Topcoat Holographic Topcoat Registered Holographic Topcoat 562810-001 562811-001 562812-001 You might use custom materials similar to those listed above. Cleaning supplies In addition to the cleaning supplies included in the ribbon kit, it is recommended that you order additional cleaning supplies to have on hand to address unusual situations. • A package of 5 replaceable cleaning sleeves is available. The part number is 549716-002. • A package of 10 cleaning cards is available.
Page 29 Printer Installation This Guide does not provide installation information. Use the following for guidance on installing the printer. • SP75 Quick Install Guide • This short manual is shipped with the printer. It is intended for installation professionals and provides high-level steps for installing the printer. SP Series Info Central This online-only resource is shipped on the printer driver CD-ROM and installed when the printer driver is installed.
Printer LCD settings Using the LCD panel, you can: • View settings and values • Change settings • Run cleaning cards Tips for success • You can access menus where you can view or change settings when the printer displays “Printer Ready” on line 1 of the display. • If you are using the menus and stop pressing keys, the printer will return to the “Printer Ready” display after 2 minutes of inactivity. Any changes not applied will be lost.
Page 31 LCD menu system The menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configuration menu to change settings. Use the Diagnostics menu to run a cleaning card.
View status settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information: 1 Press the Enter key to enter the menu system. 2 Make sure “Status” appears on line 2 and press the Enter key. You are now in the Status Menu. View the Serial Number 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “Serial Number” on line 2. 2 Press the Enter key. The display shows the serial number.
Page 33 View the Firmware Revision Use the firmware revision display at the request of your service provider, or to decide whether to use the firmware update utility to update printer firmware. 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision” on line 2. 2 Press the Enter key. The display shows the firmware revision. 3 Press the Up Arrow or Down Arrow keys to scroll to “Exit” on line 2.
3 Press the Enter key to view the total number of cards printed on this printer. 4 Press the Enter key to return to Card Counters. “Cycle Count” appears on line 2. 5 Press the Enter key to view the total number of printhead cycles. A cycle is one pass of the printhead. With monochrome (K) ribbon, one cycle prints the front of the card. A second cycle might print the back of the card. With full-color YMCKT ribbon, each color panel uses one print cycle; the front of the card uses five print cycles.
Page 35 10 Press the Enter key to return to Card Counters. “Lost Cards” appears on line 2. 11 Press the Enter key to view the total number of cards lost or press the Up or Down Arrow key to display “Exit” on line 2. 12 To print cards, press the Enter key repeatedly to return to the “Printer Ready” display. View the Network Address Mode, IP Addresses, and MAC Address 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key.
5 Press the Enter key to display the IP address. If the address mode is DHCP and the printer is not connected to an active DHCP network, the IP address is blank. 6 Press the Enter key to return to the Network Status menu. “Subnet Mask” is displayed on line 2. 7 Press the Enter key to display the subnet mask. 8 Press the Enter key to return to the Network Status menu. “Gateway Addr” is displayed on line 2. 9 Press the Enter key to display the gateway address.
Page 37 View the Ribbon Type 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Printer Values” on line 2. 2 Press the Enter key. “Ribbon Type” appears on line 2. 3 Press the Enter key to view the type of ribbon loaded in the printer. For full-color print ribbons, the panels included in ribbon are displayed, such as YMCK. For monochrome ribbons, the color, such as RED, or type, such as SCRATCH-OFF, is displayed. 4 Press Enter to return to the Printer Values menu.
1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Laminator 1” or “‘Laminator 2” on line 2. 2 Press the Enter key. “Temperature” appears on line 2. Press the Enter key to view the current temperature, displayed on the left side, and the operating temperature defined for the material, labeled SetPt. Both values are displayed in degrees Celsius (C). 3 Press the Enter key to return to the Status menu. “Supply Type” is displayed on line 2. 4 Press the Enter key.
Page 39 Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2. 3 Press the Enter key. You are now in the Configuration menu. Set LCD Backlighting 1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “LCD Backlight” on line 2.
2 Press the Enter key to display the current value. 3 Press the Up or Down Arrow key to change the backlighting. The display changes to show the effect of the new value. 4 When the backlighting reaches the level you want, press the Enter key. The display remains at the new backlighting level and you return to the Configuration menu. 5 Press the Up or Down Arrow key if needed to scroll to “Exit” on line 2. 6 To print cards, press the Enter key repeatedly to return to the “Printer Ready” display.
Page 41 1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “DHCP/Static IP” on line 2. 2 Press the Enter key. The current address mode value is displayed on line 2. 3 Press the Up or Down Arrow key to display the address mode you want. Possible values are DHCP and Static IP. 4 Press the Enter key. 5 The next step depends on which address mode you have chosen: — If you have chosen DHCP, “Apply/Restart” appears on line 2.
Set the IP Address, Subnet Mask, and Gateway Address Tips for Success • The printer address mode must be “Static IP” to set these values. (If the address mode is DHCP, “IP Addresses” does not appear in the menu.) • Allowed values for each byte of the IP Address, Subnet Mask, and Gateway Address are 0 to 255.
Page 43 4 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.) 5 When the first byte is correct, press the Enter key to move to the second byte. 6 Repeat for the third and fourth byte of the IP address. When you press the Enter key after the fourth byte of the address, “Subnet Mask” appears on the second line of the LCD panel. 7 Press the Enter key. The current value appears with the cursor under the first byte.
Set the Laminator Heater Temperature All SP75 printers have an L1 laminator and the Configuration Menu includes a Laminator 1 choice. Some SP75 printers also have an L2 laminator and include a Laminator 2 choice. Displays in this guide show Laminator 1. Change the heater temperature only when troubleshooting or when your service provider instructs you to do so. See Troubleshooting in SP Series Info Central for information about card appearance problems.
Page 45 Run diagnostics commands Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Diagnostics” on line 2. 3 Press the Enter key. You are now in the Diagnostics menu. Run a printer cleaning card Tips for Success • Run a printer cleaning card to remove dirt or debris from inside the printer.
• Running a printer cleaning card using the LCD panel is an alternative to using the “Clean Printer” button in the Printer Toolbox. See "Cleaning the printer" on page 21 for details on printer cleaning. 1 With “Diagnostics” displayed on line 1, press the Up or Down Arrow key if needed to display “Cleaning Card” on line 2. 2 See "Cleaning the printer" on page 21 to prepare the printer and the cleaning card. 3 Press the Enter key to start cleaning.
Page 47 Run a laminator cleaning card Tips for Success • Run a laminator cleaning card only to remove particles of holographic or clear topcoat. If you do not use topcoat material in your printer, you do not need to run a laminator cleaning card. • The laminator cleaning card has adhesive on both sides; it is different from the printer cleaning card. See Cleaning the Laminator in SP Series Info Central for more information.
— If you place the card in the correct location within 30 seconds, the printer detects the card and begins running the card. The menu changes to “Printer Busy” as the card is running. — If the printer does not detect the card, the printer will return to the “Printer Ready” display after 30 seconds. — The printer ejects the cards in the output hopper when the cycle is complete. 5 The menu changes to Printer Ready when the cleaning cycle is done.
Page 49 Troubleshooting What is the problem? Try this: 1 A message appears on the PC or LCD panel. • Click the Help button on the message box or find the message in this guide to see possible causes and the solution for each cause. See the “Related Topics” to fix the problem. 2 The printed cards do not look the way that I want them to. • If you moved the ribbon while the printer was powered off, print another card.
What is the problem? Try this: 5 The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox. • • • • • 6 The printer cover will not close. Make sure the printer is plugged in. See "Power on the printer" on page 14. Make sure the printer is connected to the computer. See "Check the PC connection" on page 13. If the Status Light on the printer is blinking amber (yellow), press the Ready key. Power off the printer and power it on to see if communication resumes.
Page 51 Site requirements Operating environment • Relative humidity: 20% to 80% non-condensing • Temperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The power supply is rated at 100-240 VAC, 50-60 Hz, 5.4 amp. (It adjusts to any power within this range.) • Single phase, 3-wire, grounded receptacle only. Physical requirements • The printer weighs less than 30 pounds (13.6 kg). The weight depends on the supplies and options installed. • Printer dimensions are 23.
Printer messages The SP75 Card Printer with the Built-in Ethernet displays messages on the LCD panel. Messages (that match up with printer messages) also appear on the PC in message boxes. You might see messages on the LCD panel that do not appear on the PC, because the LCD displays all printer messages while the Smart Driver shows the most important message if a group of messages occurs at the same time.
Page 53 DM-00760 Duplex Error The duplex mechanism did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the duplex unit. 1 3 Solution 1: Open the back door of the printer (1). Release any cards or objects stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Possible Cause 2: The rollers in the duplex mechanism are dirty.
DM-00762 Duplex Jam The card is stuck in the duplex module. Possible Cause 1: A card is jammed in or near the duplex unit. 1 3 Solution 1: Open the back door of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Possible Cause 2: The rollers in the duplex mechanism are dirty. Solution 2: Run a printer cleaning card, and then clean the printer rollers including the duplex module rollers.
Page 55 DM-00767 Duplex Jam The card is lost in the duplex module. Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1a: Open the back door of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Solution 1b: If the card is stuck between the upper and lower duplex units, remove the card from the printer. You might see a “PR 01706” message after removing the card. Clear the message to continue.
DM-00768 Lower Duplex Jam The card is lost in the lower duplex unit. Possible Cause 1: A card is jammed in or near the lower duplex unit. 1 3 Solution 1a: Open the back door of the printer (1). Release any cards stuck in the duplex unit (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Solution 1b: If the card is stuck between the upper and lower duplex units, remove the card from the printer. You might see a “PR 01706” message after removing the card.
Page 57 DM-00769 Lower Duplex Error The lower duplex unit did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the lower duplex unit. 1 3 Solution 1: Open the back door (1). Release any cards or objects stuck in the duplex unit (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Possible Cause 2: The rollers in the duplex mechanism are dirty.
DM-00770 Lower Duplex Jam The card is lost in the lower duplex unit. Possible Cause 1: A card is jammed in or near the lower duplex unit. 1 3 Solution 1: Open the back door (1). Release any cards or objects stuck in the duplex unit (2). Make sure that the duplex mechanism can move freely in the direction shown (3). Possible Cause 2: The rollers in the duplex unit are dirty. Solution 2: Run a printer cleaning card, and then clean the printer rollers including the duplex unit rollers.
Page 59 IS-01206 No Card Picked A card was not picked successfully. Possible Cause 1: The input hopper is empty. Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hopper. Push the input hopper cover closed until it latches. Possible Cause 2: One or two cards are jammed going into the printer. Solution 2 a: Release the stuck card(s). Fan the cards in the input hopper again to separate them.
SY-01305 Data Error The setting sent to the printer does not match printer features. Possible Cause 1: A setting was sent to the printer for a module that is not installed or enabled. Solution 1: Check the printer to see whether options are installed. If the option is not present in the printer, do not send data for the option. Possible Cause 2: The printer was moved from one PC to another PC.
Page 61 SY-01306 Data Error The setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer’s Properties or Printing Preferences dialog box, to send values to the printer. Possible Cause 2: You are using Printer Diagnostics, you have attached another printer, and have not selected the new printer in Diagnostics. Solution 2: Wait while the driver updates all printer information.
SY-01310 Flash Error EEPROM flash data error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repeat the process. Be sure to select the correct update file if you are using Printer Diagnostics. If you cannot fix the problem, contact your service provider for assistance.
Page 63 SY-01314 Flash Error Warning! EEPROM flash write error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: The printer EEPROM does not accept the data or setting. Solution 2: Power off the printer. Wait one minute, and then power on the printer. Repeat the action again. Possible Cause 3: The printer EEPROM does not accept the flash file.
SY-01317 Memory Error Memory error. Possible Cause 1: The printer memory does not accept the data. Solution 1: Power off the printer. Wait one minute, and then power on the printer. Send the file or repeat the action again.
Page 65 SY-01325 Data Error The options, ribbon, or supply materials installed do not match settings or card data. Possible Cause 1: The printer has an unidentified ribbon installed and a full-color card was sent to the printer. Solution 1: The printer can only print one color if it cannot identify the ribbon. To print full-color cards, install a Datacard® SP75 full-color print ribbon.
Tips for success • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on. • If you changed the type of ribbon in the printer, wait several seconds after closing the printer cover before you send the next card. • Make sure the application supports the format of the graphic (logo or photo). Also make sure that the graphic is not corrupted.
Page 67 SY-01327 Data Error The request sent to the printer is not supported. Possible Cause 1: The printer features (such as magnetic stripe or an L2 laminator) have changed. The driver Printer Toolbox, Properties, or Printing Preferences dialog box has not changed to remove settings that are not supported by the printer and you have chosen and applied a setting that the printer does not support.
SY-01331 Comm Error Data transmission error. Possible Cause 1: The system has a temporary communication problem. Solution 1: Print the card data again. Possible Cause 2: The PC and printer have a communication problem. Solution 2: Troubleshoot a communication problem. See SP Series Info Central for troubleshooting information.
Page 69 SY-01332 Hardware Error General printer fault. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Make sure the printhead cable is fully seated in the printhead cartridge. Close the printer and power it on. Possible Cause 2: The printer identified a problem while it was running a diagnostic test. Solution 2: Power the printer off and on. If you cannot fix the problem, contact your service provider for assistance.
MS-01401, MS-01402, MS-01403 Mag Stripe Data Data sent does not match requirements for track 1, 2, or 3. Possible Cause 1: Data sent includes more characters than allowed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track. Change the data to be encoded, make sure the application is set to the same format as the track, and resend the print job.
Page 71 MS-01404, MS-01405, MS-01406 Mag Stripe Error Parity error reading data on track 1, 2 or 3. What is Parity? • Parity is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.
MS-01407, MS-01408, or MS-01409 Mag Stripe Error LRC error reading data on track 1, 2, or 3. What is LRC? • LRC is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.
Page 73 MS-01410 Mag Stripe Error Start Sentinel error reading data on track 1, 2, or 3. What is a Start Sentinel? • A Start Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card.
MS-01413 Mag Stripe Error End Sentinel error reading data on track 1, 2, or 3. What is an End Sentinel? • An End Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.
Page 75 MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam A card was stuck when attempting to read or write magnetic stripe data on the card. Possible Cause 1: The card is stuck in or near the magnetic stripe module. Solution 1a: Remove the stuck card. Send the card to print again. Solution 1b: Make sure cards are free of dirt or oil. Solution 1c: If the message appears again, run a cleaning card, change the cleaning sleeve, and then clean the rollers in the printer.
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Page 77 MS-01424 Mag Stripe Error Unable to read any data from the card. Possible Cause 1: The cards in the input hopper do not have a magnetic stripe. Solution 1: Load magnetic stripe cards in the input hopper. Possible Cause 2: The magnetic stripe cards in the input hopper are not oriented correctly. Solution 2: Load magnetic stripe cards correctly in the input hopper. Possible Cause 3: The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity.
• This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information displayed by Printer Diagnostics to address the problem. If you cannot fix the problem, contact your service provider for assistance.
Page 79 MS-01425 Mag Stripe Error Unexpected magnetic stripe coercivity value. Possible Cause: The magnetic stripe module received an unexpected value that it cannot use. Solution: Power the printer off and on to restore the default values.
MS-01426 EEPROM Error Magnetic stripe module settings EEPROM read or write error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 81 MS-01427 Mag Stripe Error Configuration information or status request passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent configuration information or a status request to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If you cannot change the configuration information, contact your service provider for assistance.
MS-01429 Mag Stripe Data Data sent to a track does not match the requirements for that track. Possible Cause 1: Data sent uses a different encoding format than the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks you use. Change the encoding format(s) in the application so it is set to the same format as the track(s), make sure the data characters are allowed for the track(s), and resend the print job.
Page 83 MS-01430 Mag Stripe Error Control information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If you cannot change the control information, contact your service provider for assistance. If you are developing an application, see the Smart Driver Software Developer’s Manual.
MS-01431 EEPROM Error Magnetic stripe module settings EEPROM read error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 85 MS-01435 No Mag Stripe The magnetic stripe module is not installed or detected. Possible Cause 1: Magnetic stripe data was sent to the printer and a magnetic stripe module is not installed. Solution 1: Remove the magnetic stripe components of the card design. Print cards without sending magnetic stripe data to the printer. Possible Cause 2: The magnetic stripe module is not communicating with the rest of the printer.
OP-01604, OP-01654 L1 or L2 Heater Error Thermocouple problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on once. If the printer resumes and operates, the problem was temporary. If not, keep the printer powered off and contact your service provider for assistance.
Page 87 OP-01611, OP-01661 Roller Error The heated roller is not ready in the laminator. Possible Cause: The heated roller in the laminator is not in the correct position to laminate cards. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
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Page 89 OP-01612, OP-01662 Card Jam A card is stuck in the laminator. Possible Cause 1: A card is stuck in the laminator. Solution 1a: Turn the Laminator Advance Knob to move the card (A). You can turn the knob in both directions. Solution 1b: If it is difficult to turn the Laminator Advance Knob or you hear clicks when you turn it, remove the laminator cartridge (B). Pull firmly to remove the cartridge. Turn the Laminator Advance Knob again (A) to move the card.
If you cannot fix the problem, contact your service provider for assistance.
Page 91 OP-01613, OP-01663 L1 or L2 Supply Error The supply material is not ready in the L1 or L2 laminator. Possible Cause 1: The laminator cartridge is not fully seated in the printer. Solution 1: Push firmly on the laminator cartridge so it is completely in the printer. If the cartridge cannot be pushed in all the way, remove any cards or other objects in the way.
• If the supply material was repaired, the wrong take-up spool might have been used. Repair the supply material again, using the correct take-up spool for this material. If you cannot fix the problem, contact your service provider for assistance.
Page 93 OP-01614, OP-01664 Supply Break The supply material is broken in the laminator. Possible Cause 1: The supply material is broken. Solution 1: Fix the supply material: 1 Remove the laminator cartridge. 2 Trim the broken supply material evenly. 3 Fasten the cut end of the supply material to the supply material on the take-up spool. 4 Replace the laminator cartridge in the printer. Possible Cause 2: The supply material is stuck to the card.
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Page 95 OP-01615, OP1665 L1 or L2 Supply Out Out of supply material in the laminator. Possible Cause 1: The supply roll is empty. Solution 1: Replace the supply material, following the diagram in the cartridge. Possible Cause 2: The laminator cartridge is empty or removed because you do not want to apply material to the card. However, Printing Preferences, Properties, or Document Defaults is set to apply material from this laminator. Solution 2: Change the Apply Material setting to “Do not apply.
L2 laminator. Ask your administrator if you are not sure which material to load for this laminator. • Insert the cartridge marked L1 in the L1 opening and insert the cartridge marked L2 in the L2 opening. • If you are setting up the printer for the first time, write down the settings to use and identify which material to load in each laminator so all operators load supply material correctly. If you cannot fix the problem, contact your service provider for assistance.
Page 97 OP-01616 Lam EEPROM Error Operational settings read problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
OP-01619 Comm Error The laminator is unable to communicate with the printer. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 99 OP-01620 Wait for Temp Please wait while the laminator reaches temperature. Possible Cause: The temperature of the heated roller in the laminator is above or below the operating temperature range. Solution: Wait while the heated roller returns to the operating temperature range. The message will disappear and the printer will continue processing cards when the heated roller reaches the operating temperature range. If you cannot fix the problem, contact your service provider for assistance.
OP-01621, OP-01671 Supply Low Supply material in the laminator is low. This message does not indicate a problem; it means that at least 90 percent of the supply material in the laminator has been used. This message is for your information so that you can plan to replace the supply material. When you press the Ready key on the LCD panel, or the OK button on the message box, the message is not displayed again even if the condition continues, until you power off and power on the printer.
Page 101 OP-01622, OP-01672 Supply Error The printer cannot identify the supply material in the laminator. Possible Cause 1: You have installed a roll of laminator supply material that is not supported by the printer. Solution 1: Make sure the new type of supply material is Datacard-certified supply material. Run the latest Firmware Update Utility to install support for the new type of supply material in this printer. Possible Cause 2: You have installed a defective roll of laminator supply material.
OP-01623 Lam Hardware Error Hardware problem in the laminator. Possible Cause: The laminator had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 103 OP-01624, OP-01674 Card Jam A card is lost in the laminator. Possible Cause 1: A card is stuck in the laminator. Solution 1a: Release or remove the stuck card. Turn the Laminator Advance Knob (A) to move the card. You can turn the knob in both directions. Solution 1b: If it is difficult to turn the Laminator Advance Knob or you hear clicks when you turn it, remove the laminator cartridge (B). Pull firmly to remove the cartridge. Turn the Laminator Advance Knob (A) again to move the card.
Related Topics: "Cleaning the printer" on page 21 Page 104
Page 105 OP-01651 No L2 Laminator The L2 laminator is not installed or detected. Possible Cause: Printing Preferences, Properties, or Document Defaults is set to apply material from the L2 laminator but the printer does not have an L2 laminator. Solution: Change the Apply Material setting for the L2 laminator to “Do not apply.” If you cannot fix the problem, contact your service provider for assistance.
PR-01703 Printhead Error The printhead cam is not in the correct position to print. Possible Cause: An internal printer component is stuck in the wrong position. Solution: Fix the printer by clearing any obstructions from inside the print area. Power the printer off and on. Send the card to print again. If you cannot fix the problem, contact your service provider for assistance.
Page 107 PR-01705, PR-01706 Card Jam The card is stuck or lost in the printer. Possible Cause: The card is stuck in the print area. Solution: Release the card so it can move. 1 Open the top cover of the printer. 2 Remove the ribbon cartridge. 3 Locate the card inside the print area. The card might be stuck near the cleaning roller, the printhead, near the optional magnetic stripe or smart card module, or at the end of the card track. 4 Turn the Manual Advance Knob to move the card.
• If you are printing on StickiCard™ adhesive-backed plastic cards, this message can appear. Datacard® recommends that you clean the printer more often, such as after every 100 cards that are printed. • If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers. If you cannot fix the problem, contact your service provider for assistance.
Page 109 PR-01710 EEPROM Error Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
PR-01715 Cover Open The cover was opened during printing. Possible Cause: The top cover was not closed securely or was opened during printing. Solution: Push down firmly on the front edge of the top cover until it clicks closed. If the cover does not close... • Open the printer and make sure the print ribbon cartridge is installed correctly. • Check for any items inside the printer, such as a cleaning roller that is out of place. Fix any problems that you see.
Page 111 PR-01718 Printhead Temp The printhead temperature is too high. Possible Cause: The printer detects a temporary heat buildup while printing. Solution: The card in process was printed. Wait a few minutes to allow the printer to cool down. If the message occurs often: • Clear any items around the printer and make sure that air can circulate around the printer.
PR-01719 Printhead Error The printhead is not installed or detected. Possible Cause: The printhead cartridge is not installed or the cables are not attached to the printhead cartridge correctly. Solution: Power off the printer. Attach the printhead cable to the printhead cartridge. Make sure the plug is pushed all the way into the receptacle. • Replace the printhead cartridge in the cover arm, close the printer, and power on the printer.
Page 113 PR-01720 Ribbon Error The print ribbon index mark was not found. Possible Cause 1: The print ribbon is not installed correctly. Solution 1: Remove and reinstall the print ribbon. Make sure the print ribbon cartridge is fully seated. Possible Cause 2: The print ribbon is folded on the take-up spool. Solution 2: Remove and re-install the print ribbon on the cartridge; cut the print ribbon, removed used ribbon from the take-up spool, and fasten the cut end of the ribbon to the empty take-up spool.
PR-01721 EEPROM Error Operational settings read error. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 115 PR-01723 Hardware Error General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
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Page 117 PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print ribbon has broken or is not installed. Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixing. Possible Cause 2: If the ribbon type is K or KT, the print ribbon is at the end of the roll. Solution 2: Load a new roll of monochrome print ribbon.
• If the print ribbon is stuck to the card, the Intensity setting might be so high that printing causes the ribbon to stick to the card. Lower the Intensity or power setting. • The card design might be longer than the card size. Change the card design to be less than or equal to the card size in the long direction (3.37 inches or 85.60 mm). • Printing might not be positioned properly on the card.
Page 119 PR-01726 Ribbon Out Out of print ribbon. Possible Cause 1: The print ribbon cartridge is empty. Solution 1: Reload the print ribbon cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed. Possible Cause 2: The print ribbon is not loaded correctly. Solution 2: Load the print ribbon correctly and then close the cover. Possible Cause 3: This ribbon has been completely used. Solution 3: Use a new roll of ribbon.
PR-01730 Printhead Error Unable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Attach the printhead cables correctly. Possible Cause 2: The printhead cable or printhead cartridge is faulty. Solution 2: If you have another printhead cartridge, you can replace the printhead cartridge to see if that solves the problem.
Page 121 PR-01737 Ribbon Low The print ribbon is low. This message does not indicate a problem; it means that at least 90 percent of the print ribbon has been used. This message is for your information so that you can plan to replace the print ribbon. When you press the Ready key on the LCD panel, or the OK button on the message box, the message is not displayed again even if the condition continues, until you power off and power on the printer.
PR-01738 Ribbon Error The printer cannot identify the ribbon installed. Possible Cause 1: You have installed an unsupported print ribbon. Solution 1: Press the Ready key to print one-color images using settings for monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon to print full-color images.) If the printer is a monochrome printer and you have installed a full-color print ribbon, install a monochrome print ribbon.
Page 123 SC-01804 No Smart Card The smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer. Possible Cause 2: The smart card module is not communicating with the rest of the printer. Solution 2: Check the printer to see whether a smart card module is included in the printer.
Index A address mode setting 40 arrow keys 15 B backlighting, LCD 39 built-in Ethernet port 2 C cable guides 2 card counters 34 handling 5 input hopper 1, 4 load magnetic stripe 6 load smart card 6 loading 5 not picked 59 quality, optimizing 23 cleaning card, part number 28 laminator cleaning cards sleeve, part number 28 supplies 28 cleaning card when to run 7 cleaning roller, location 3 cleaning sleeve when to replace 7 color monochrome ribbons 25 print ribbon 25 communication error 68 configuration LCD m
Page 125 display, see LCD panel 15 DM messages 53 Down Arrow key 15 duplex messages 53 duplex unit 1 DuraGard laminate supply 26 E electrical requirements 51 Enter key 15 environment, operating 51 errors, see messages 52 Ethernet port 2 F FAQ ii firmware revision 33 flash error 62, 63 full-color print cycles 34 print ribbon 25 G gateway address setting 42 viewing 35, 37, 38 H handling cards 5 hardware error 69, 115 heater error 86 holder, printer guide 2 I Info Central ii information resources ii input hop
L laminate see laminator material 9 laminator cartridge loading 9 laminator material loading 9 part numbers 26 laminators cleaning cards 28 location 1 latch 1 LCD panel at power on 14 backlighting 39 change settings 39 components 15 location 1 menu 31 run diagnostics 45 tips for success 30 loading cards 5 laminator material 9 print ribbon 7 lock input hopper 4 security 2 M MAC address viewing on LCD panel 35, 37, 38 magnetic stripe messages 70 module location and type 4 orientation in input hopper 6 manual
Page 127 N network change printer settings 39 port 2 view IP address 35, 37, 38 no mag stripe error 85 O OP errors 86 operating environment 51 options 3 output hopper 1 P patch material 26 ports, location 2 power receptacle location 2 switch location 2 power on the printer 14 power supply rating 51 PR errors 106 print ribbon broken 117 cartridge 3 full-color 25 loading 7 monochrome choices 25 ribbon saver 25 printer components 1, 3 firmware revision 33 guide holder 2 installing 29 messages 15, 52 operating
R Ready key 1, 15 related manuals ii ribbon see print ribbon 7 ribbon break message 117 ribbon cartridge, loading 7 ribbon error message 113 ribbon out message 119 roller, cleaning 3 roller error 87 SP Series Info Central ii Network Printer Guide 1 static IP, setting address mode 40 status light at power on 14 location 1 subnet mask setting 42 viewing 35, 37, 38 SY messages 60 S SC 01804 123 security lock receptacle 2 serial number 32 Service and Support FAQ ii single-track magnetic stripe module 4 site r
Legal Notices (FCC) Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Liability statement This Datacard® product has been built to the high standards of DataCard® Corporation. See SP Series Info Central for the statement of liability.
11111 Bren Road West Minnetonka, MN 55343-9015 952.933.1223 952.933.7971 FAX www.datacard.com Dealer information: Datacard® is a registered trademark of Datacard® Corporation. March 2005 559455-001 Rev.
