SP Series Network Printer Guide 558871-001 Rev.
Information resources for the SP Series Printer with the Built-in Ethernet Feature SP Series Network Printer Guide The Network Printer Guide (this document) contains operating information for the printer. It also tells you how install the printer. SP Series Info For in-depth information about using the printer, install SP Info Central on a Windows PC, then click Central and e-Guide the icon on the desktop. (Insert the SmartDriver ™ CD-ROM and choose User Information to install SP Series Info Central.
About the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Set up the network printer . . . . . . . . . . . . . . . 30 The outside of the printer . . . . . . . . . . . . . . . . 1 Set up for your card design . . . . . . . . . . . . . . 35 The inside of the printer. . . . . . . . . . . . . . . . . . 3 SNMP support . . . . . . . . . . . . . . . . . . . . . . . . 36 Features and options. . . . . . . . . . . . . . . . . . . . 3 Print a card . . . . . . . . . . . . . . . . . . . . . . . . .
Page iv Set the Data Format . . . . . . . . . . . . . . . . . . . 55 SY-01310 Flash Error . . . . . . . . . . . . . . . . . . 73 Set the Address Mode . . . . . . . . . . . . . . . . . . 56 SY-01312 Flash error . . . . . . . . . . . . . . . . . . 74 Set the IP Address, Subnet Mask, and Gateway Address . . . . . . . . . . . . . . 58 SY-01314 Flash Error . . . . . . . . . . . . . . . . . . 75 Set the K Power . . . . . . . . . . . . . . . . . . . . . . 60 SY-01325 Data Error . . . . . . . . . . . . . .
MS-01425 Mag Stripe Error. . . . . . . . . . . . . . 90 PR-01724 Ribbon Break . . . . . . . . . . . . . . . 109 MS-01426 EEPROM Error . . . . . . . . . . . . . . 91 PR-01726 Ribbon Out. . . . . . . . . . . . . . . . . 111 MS-01427, 1428 Mag Stripe Error. . . . . . . . . 92 PR-01730 Printhead Error . . . . . . . . . . . . . 113 MS-01429 Mag Stripe Data . . . . . . . . . . . . . . 93 PR-01737 Ribbon Low . . . . . . . . . . . . . . . . 114 MS-01430 Mag Stripe Error. . . . . . . . . . . . . .
Page 1 About the printer This guide applies to SP Series printers with the Built-in Ethernet feature, and includes the SP55 card printer with Built in Ethernet, the SP55 card printer with Built-In Ethernet and Open Card, and the SP60 card printer. The outside of the printer Duplex Module: Optional module at the back of the printer that turns the card to print the other side. Printer Cover. Latch: Lift the latch to open the printer cover. Input Hopper: Open the cover to load blank cards.
Ports are located on the left side of the printer. Network Port: Use the Ethernet™ port to connect a printer with the Built-in Ethernet feature. USB Data Port: Connect the data cable to the printer. ALL printers have this port. Manual Advance Knob: Use to move a card in the printer or to turn rollers. Power Receptacle: Plug in the power supply to power on the printer. Security Lock Receptacle: Connect the optional security lock to the opening under the ledge of the printer (not visible in this drawing).
Page 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies the image to the card. The label includes”YMC” for color or “K” for monochrome printheads. Print Ribbon Cartridge (shown with color print ribbon). Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing). Cleaning Roller (not visible in this drawing): Removes dust and debris from cards.
• Printers with “U” printing can print one color (monochrome) only. “C” printing is full-color or monochrome (with specific ribbons). • All SP Series printers have a USB data connection. SP Series printers can have one or more of the following: — Built-in Ethernet (Net) connection — Open Card (OC) data format and Built-in Ethernet Printers with an Ethernet connection have an LCD panel and a MAC address label. • Printers can include a duplex (2) module.
Page 5 Loading cards 1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards • Do not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.) • Handle cards by the edges or wear gloves. • Cards can stick together: Slide or fan cards to separate the edges. • Orient all cards the same way.
3 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip. 4 Push the input hopper cover closed until it latches. Magnetic stripe Smart card chip See SP Series Info Central for current information about cards to use in the printer.
Page 7 Loading print ribbon 1 Open the printer. 2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present). Tips: Handling print ribbon • Keep unused ribbon in the original package. • Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead. 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon. See “Cleaning the printer” on page 39 for the steps to follow.
5 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle. — Put the empty take-up spool on the spindle with the solid black gear. Push until the spool clicks onto the spindle. 6 Replace the loaded ribbon cartridge in the printer. — Make sure both spindles rest in the black supports on the left side of the printer.
Page 9 Power on the printer Plug in the printer to power it on. The printer does not have a power switch. 1 Make sure the power supply cord connects to the printer power receptacle (1). 2 Connect the power cord to the power supply (2). 3 Connect the power cord to the power outlet (3). 4 The printer powers on and the Status Light is amber. After a moment, the LCD panel shows the printer name (such as SP55 or SP60) and firmware version.
The LCD panel The SP Series Card Printer with built-in Ethernet includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light. This section describes what you need to know when printing cards. See “Printer LCD settings” on page 45 for detailed information about viewing and changing network settings. The LCD panel provides the following: • Current State (line 1): Shows whether the printer is ready to print, is busy, or is paused. — Press the Ready printer.
Page 11 • Printer messages: The display shows the message number and a short description of the problem. — Fix the problem and then press the Ready key to clear the message. Repeat if another message is displayed. — See “Printer messages” on page 65 for details about messages. • Status: Information about the printer, including printer card counts and network settings. To view status details: — Press the Enter key to move to the Main Menu. — Press the Enter key again to enter the Status Menu.
— Press the Enter key to view the data — Press the Enter key again to return to the menu. — Scroll to “Exit” and press the Enter key to leave a choice. Repeat as needed to leave the menus. See “Printer LCD settings” on page 45 for details about viewing and changing settings.
Page 13 Making a printer test card 1 Power off the printer. 2 Confirm that cards and print ribbon are loaded in the printer. — If the printer has a magnetic stripe module, the card must have a magnetic stripe. — If it is a three-track module, be sure to use blank cards with the correct coercivity (the default is high coercivity).
Tips for success • Allow 30 to 60 seconds for the printer to begin printing the test card. • The status light will flash green while the printer is processing the data. • If the status light is steady amber and the printer beeps, the printer is paused. Press the Ready key once to un-pause the printer. • If the printer test card did not print successfully, try the procedure again, making sure you follow the instructions.
Page 15 Data formats for the SP Series Card Printer All SP Series printers with the Built-in Ethernet feature are shipped with the SmartDriver CD-ROM, and can print cards sent by the SmartDriver (when the Data Format is set to SmartDriver). The printer can also be purchased with the Open Card option. Printers with the Open Card option can also print cards using the Open Card data format (when the Data Format is set to Open Card). This section describes the requirements and functionality of each format.
SmartDriver data The printer can be used with the SmartDriver installed on a PC. The SmartDriver receives data from your Windows application and formats it for the printer. The printer can print one or both sides of the card (duplex printing), print in landscape or portrait orientation, and print in full color or one color. The driver formats (renders) the data for each card. It can accept text, photos, backgrounds, logos and other elements such as bar codes if they are supported by the Windows application.
Page 17 Open Card data format The Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream and send it to the printer using TCP/IP (or TCP/IP with LPD/LPR) can send card data using the Open Card data format. Organizations that use operating systems other than Windows can print cards without inserting a PC between the host computer and the printer (provided that the systems can generate an ASCII data stream).
The Open Card format supports printing with one color on one side of the card in landscape mode. If you use a fullcolor ribbon in a full-color printer when you send Open Card data, the printer will use only the K panel in the ribbon and ignore the color and topcoat panels. The magnetic stripe (if it is encoded) must be located on the side of the card opposite the printing. The following card shows some of the features available using the Open Card format.
Page 19 Data formats summary The following table summarizes the requirements and features for each data format.
Open Card SmartDriver • • No Landscape only • • Yes Both Features: • Print on both sides • Portrait or landscape orientation • Rotate card 180 degrees • Rotate fields • Full-color or monochome printing • Unique graphics on each card • • • Yes Yes Monochrome only • • • • • • • • • • • Up to 4 downloaded logos on a card No Yes No Yes Yes (using an application) Yes (with full-color printing feature) Yes • • • Yes Yes Yes Different design for each card Magnetic stripe encoding Smart Card progr
Page 21 Printer Installation This section describes the following: • Site requirements • Useful tools for network installation and setup • Preparing the printer for installation • Connecting the printer to the network • Setting up the printer on the network • Setting up the printer for your card design • SNMP (Simple Network Management Protocol) support
Site requirements Operating environment • Relative humidity: 20% to 80% non-condensing • Temperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The external power supply is rated at 100-240 VAC, 50-60 Hz, 1.8 amp. (It adjusts to any power within this range.) • Single phase, 3-wire, grounded receptacle only. Physical requirements • The printer weighs less than 11.5 pounds (5.3 kg). The weight depends on the supplies and options installed. • Printer dimensions are 21.
Page 23 Useful tools When you set up an SP Series Card Printer with Built-in Ethernet feature, you might use several tools. These tools are part of the network operating system and a computer operating system; they are not provided with the printer. • Network configuration utility When the printer is set up on the network where cards are produced, network support personnel use one or more utilities to view and monitor the network.
• tiff2opencard The SP Series Open Card CD-ROM includes the tiff2opencard utility, which you use to prepare logos (graphics) before sending then to the printer. • file2prn The SP Series Open Card CD-ROM includes the file2prn utility, which you use to send files, including logo files or sample card files, to the printer. See the SP Series Data Formatting Guide for more information about them.
Page 25 Network installation A networked printer is connected to a network without a host computer between the printer and network. Depending on printer options and your needs, the printer can be connected to a print server and then to the network. A host computer can connect to several networked printers at a time, and several host computers can connect to one printer.
— When using the printer from an operating system with permissions, such as Windows XP, users must have the same permissions as for a locally attached printer. You can connect an SP Series Card Printer using a print server if you choose. See “Connect the printer to the network” on page 27 for details about supported print servers, additional equipment that might be needed, and how to install the printer using a print server.
Page 27 Connect the printer to the network To connect the printer to the network, use one of the following methods: • Connect the printer using the Ethernet port (requires an SP Series Card Printer with Built-in Ethernet) • Connect the printer using the USB port and a wired print server (the HP Jetdirect 175x, revision C, has been tested in this usage) • Connect the printer using the USB port and a wireless print server (the HP Jetdirect 380x, revision A.
Use the USB port and a wired print server 1 Connect the print server to the printer using a USB cable. 2 Connect the print server to the network using an Ethernet cable. See the setup information provided with the print server. 3 Follow the instructions provided with the print server to set it up on the network, and then see “Set the Data Format” on page 34. Tips for Success • Be sure to record the print server name or IP address, which you need to send print jobs from a computer.
Page 29 Use the USB port and a wireless print server 1 Install the wireless network adapter, including the driver files, to a nearby computer. Follow the instructions provided with the adapter to install it. 2 Change settings in the utility for the wireless network adapter (if needed) to match the default settings for the wireless print server. Find the settings in the print server information. 3 Power on the wireless print server. Do not connect the print server to the printer at this time.
Set up the network printer Set the SP Series Card Printer for the type of network addressing you plan to use. Do not perform these steps if you use a print server to connect the printer to the network. First, view the current mode of addressing: 1 Press the Enter key to enter the menu system. 2 Make sure “Status” appears on the second line and press the Enter key. 3 Press the Up or Down Arrow key to scroll to “Network,” and then press the Enter key.
Page 31 — Press the Enter key to leave the current value. — Press the Up or Down Arrow key to scroll to a value and press Enter to view the value. — Exit to the Main Menu and continue with “Set the Data Format” on page 34. — If you need to change the address mode, continue with these steps. 6 Press the Enter key to exit from the Status Menu to the Main Menu. Press the Up or Down Arrow key to scroll to “Configuration,” and then press the Enter key.
— If you choose Static IP, the second line of the LCD panel shows “IP Address.” — Work with your network personnel to obtain the IP address, subnet mask, and gateway address. — Press the Enter key to choose “IP Address.” The printer shows the current IP address and a cursor appears under the first byte of the address. (The address byte shows 3 digits when it can be changed and the cursor appears under the right-most digit.) — Press the Up or Down Arrow key to change the address.
Page 33 — Press the Enter key. The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the subnet mask. When you press the Enter key after the fourth byte, “Gateway Addr” appears. — Press the Enter key. The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the gateway address. When you press the Enter key after the fourth byte of the gateway address, “Apply/Restart” appears.
Set the Data Format Before you send any data to the printer, set the data format so the printer can receive the data you send. 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” and press the Enter key. 3 Press the Up or Down Arrow key to scroll to “Data Format” and press the Enter key. 4 Press the Up or Down Arrow key to display the data format you want on the second line of the display and press the Enter key.
Page 35 Set up for your card design The steps to set up for your card design depend on the Data Format you use. Set up for SmartDriver 1 Install the SmartDriver. Choose “Direct Network” when installing the printer. 2 Install SP Series Info Central and e-Guide. 3 Open Info Central. In the contents list, locate the “Network Installation” topic in the “Installation” book. Scroll down to the steps for your type of connections—wired or wireless—to complete driver installation.
SNMP support The SP Series Card Printer with Built-in Ethernet supports the following SNMP (simple network management protocol) features: • The printer has an SNMP agent which supports the printer MIB (management information block) and MIB-II. The agent supports SNMPv1 and SNMPv2c. • If you connect the printer to the network using a print server, the print server can provide SNMP data about itself (if supported). You cannot obtain SNMP data about the printer through a print server.
Page 37 Print a card First, make sure the printer is installed and ready (see “Printer Installation” on page 21). Then, see “Data formats for the SP Series Card Printer” on page 15 for features of each format. From the SmartDriver The SP Series printer can receive card data from the SmartDriver running on a Windows PC. 4 Using the LCD panel, select “SmartDriver” as the data format. See “Set the Data Format” on page 55 for the steps to follow.
Using the Open Card data format A printer with the Open Card option can receive card data from any host computer that sends an ASCII (text) data stream using TCP/IP. Usually, you use an application on a host computer to collect and prepare the data and then send it. 1 Using the LCD panel, select “Open Card” as the data format. See “Set the Data Format” on page 55 for the steps to follow. — The Open Card value does not appear in the list if the printer does not have the Open Card option.
Page 39 Cleaning the printer Run a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the printer have completed printing before cleaning. 1 Open the printer cover (1). 2 Remove the replaceable cleaning roller and the ribbon cartridge (2). 3 Open the input hopper cover (3). 4 Remove unprinted cards from the input hopper (4). 5 Open the cleaning card package and remove the cleaning card.
9 Make sure “> Cleaning Card” is displayed on the second line of the LCD panel and press the Enter key. The printer moves the card through the printer several times and ejects the card. Wait a few minutes to allow the rollers to dry for best printer operation and print quality. 10 Slide the used cleaning sleeve off the spindle. 11 Discard the used cleaning card and used sleeve. 12 Place a new cleaning sleeve on the spindle (1). 1 13 Remove the protective cover from the sleeve (2).
Page 41 Cleaning the printer rollers The printer rollers move the card during printing operations. Clean the rollers, using the cleaning pen supplied with the printer, when problems occur such as: • Repeated card jams • Cards are not being picked, repeatedly • Colors are not aligned on the printed card 1 Clean the pick roller: a Open the input hopper and remove all cards from the input hopper. b Remove the cap from the cleaning pen. Hold the end of the cleaning pen against the pick roller.
3 Clean the transport area rollers (at locations 2, 3, 4, 5, and 6) following the same procedure used for the pick rollers. — Wait a few minutes to allow the rollers to dry for best printer operation and print quality. 4 Replace the print ribbon cartridge and cleaning roller. Close the printer cover. 5 Replace cards in the input hopper. 6 Print a card to verify the quality of printing.
Page 43 Getting the most out of your printer To get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth, glossy PVC surface and print them only once. Make sure options, such as a Mylar signature panel or a magnetic stripe, are high quality. • Match the card design and the supplies you use to obtain the results you want.
• Use cables that meet specifications and connect them correctly. • Keep cards and Datacard-certified supplies on hand and store them safely. • Keep the printer clean and keep the area around the printer clean.
Page 45 Printer LCD settings Using the LCD panel, you can: • View settings and data • Change settings • Run a cleaning card (See “Cleaning the printer” on page 39 for steps to follow) Tips for success • You can access menus where you can view or change settings when the printer displays “Printer Ready” on line 1 of the display. • If you are using the menus and stop pressing keys, the printer will return to the “Printer Ready” display after 2 minutes of inactivity.
LCD menu system The menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configuration menu to change settings. Use the Diagnostics menu to run a cleaning card.
Page 47 View status settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information: 1 Press the Enter key to enter the menu system. 2 Make sure “Status” appears on line 2 and press the Enter key. You are now in the Status Menu. View the Serial Number 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “Serial Number” on line 2. 2 Press the Enter key. The display shows the serial number.
View the Firmware Revision Use the firmware revision display at the request of your service provider, or to decide whether to use the firmware update utility to update printer firmware. 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key if needed to display “FW Revision” on line 2. 2 Press the Enter key. The display shows the firmware revision. 3 Press the Enter key to return to the Status menu. 4 Press the Up Arrow or Down Arrow keys to scroll to “Exit” on line 2.
Page 49 View Card Counts 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Card Counters” on line 2 2 Press the Enter key. “Card Count” appears on line 2. 3 Press the Enter key to view the total number of cards printed on this printer. 4 Press the Enter key to return to Card Counters. “Cycle Count” appears on line 2. 5 Press the Enter key to view the cycle count or press the Up or Down Arrow key to display “Exit” on line 2.
View the Data Format 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key. “Address Mode” appears on line 2. 3 Press the Up or Down Arrow key to display “Data Format” on line 2. 4 Press the Enter key. The data format appears on line 2. Possible values are SmartDriver, Open Card, and Reserved. 5 Press the Enter key to return to the Network Status menu. 6 Press the Up or Down Arrow key to display “Exit” on line 2.
Page 51 View the Network Address Mode, IP Addresses, and MAC Address 1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2. 2 Press the Enter key. “Address Mode” appears on line 2. Press the Enter key to view the address mode. The possible values are DHCP or Static IP. 3 Press the Enter key to return to the Status menu. “Data Format” is displayed on line 2. 4 Press the Up or Down Arrow key to display “IP Address” on line 2.
7 Press the Enter key to display the subnet mask. 8 Press the Enter key to return to the Status menu. “Gateway Addr” is displayed on line 2. 9 Press the Enter key to display the gateway address. 10 Press the Enter key to return to the Status menu. “MAC Address” is displayed on line 2. 11 Press the Enter key. The MAC address, which is set in the factory, is displayed on line 2. If the MAC address needs to be changed, contact your Datacard service provider. 12 Press Enter to return to the Status menu.
Page 53 Change settings Begin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings: 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” on line 2. 3 Press the Enter key. You are now in the Configuration menu.
Set LCD Backlighting 1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “LCD Backlight” on line 2. 2 Press the Enter key to display the current value. 3 Press the Up or Down Arrow key to change the backlighting. The display changes to show the effect of the new value. 4 When the backlighting reaches the level you want, press the Enter key. The display remains at the new backlighting level and you return to the Configuration menu.
Page 55 Set the Data Format Tips for success • When you choose a data format, the printer might not operate properly if data in another format is sent. • If you have the SmartDriver installed and connected to the printer, suspend communication using the Printer Toolbox before changing values. If you change the data format, unexpected cards might be printed. 1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “Data Format” on line 2. 2 Press the Enter key.
Set the Address Mode Tips for success • When you choose an address mode, you determine how the network address of the printer is assigned. The possible values are DHCP and Static IP. DHCP stands for “Dynamic Host Configuration Protocol” and means that the network assigns the IP address (and other values) to the printer. Static IP means that the IP address is entered following the procedure in “Set the IP Address, Subnet Mask, and Gateway Address” on page 58.
Page 57 — If you have chosen DHCP, “Apply/Restart” appears on line 2. Press the Enter key to restart the printer. After the printer restarts, see “View the Network Address Mode, IP Addresses, and MAC Address” on page 51 to retrieve the IP address and other data. — If you have chosen Static IP, “IP Address” appears on line 2. See “Set the IP Address, Subnet Mask, and Gateway Address” on page 58 for the steps to follow. — You must set the IP address, subnet mask, and gateway IP address for the printer.
Set the IP Address, Subnet Mask, and Gateway Address Tips for Success • The printer address mode must be “Static IP” to set these values. (If the address mode is DHCP, “IP Addresses” does not appear in the menu.) • The menu system moves from one value to the next because these values are related and a change in the IP address usually leads to a change in the subnet mask (and sometimes in the gateway address).
Page 59 4 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.) 5 When the first byte is correct, press the Enter key to move to the second byte. 6 Repeat for the third and fourth byte of the IP address. When you press the Enter key after the fourth byte of the address, “Subnet Mask” appears on the second line of the LCD panel. 7 Press the Enter key. The current value appears with the cursor under the first byte.
Set the K Power Tips for Success • Set the K Power value to change the darkness—or intensity—of printing with monochrome ribbon (or the monochrome–K–panel of full-color ribbon). K power affects the thickness of letters and barcodes; higher intensity prints thicker letters or barcodes. • A value of “0” for K Power means no change to the factory setting for K power. • Make small changes in K power and then print a card to view the result. If needed, return to these steps to make additional changes.
Page 61 Troubleshooting What is the problem? 1 A message appeared on the PC or Try this: • Click the Help button on the message box or find the message in this guide to see possible causes and the solution for each cause. See the “Related Topics” to fix the problem. • If you moved the ribbon while the printer was powered off, print another card. If the problem persists, see the SP Series Info Central for detailed information about solving card appearance problems.
What is the problem? 5 The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox. Try this: • • • • • 6 The printer cover will not close. • • • • • Make sure the printer is plugged in. See “Power on the printer” on page 9. Make sure the printer is connected to the computer. See “Connect the printer to the network” on page 27. If the Status Light on the printer is blinking amber (yellow), press the Ready key.
Page 63 Printer supplies Datacard-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceable cleaning sleeve. Datacard recommends that you run a cleaning card and replace the cleaning sleeve each time you change the print ribbon.
Monochrome print ribbon Several colors of monochrome (single-color) print ribbon are available for the SP Series printer. A roll of ribbon prints 1500 or more images. The Ribbon Saver feature is enabled by Datacard-certified monochrome ribbons. Ribbon Saver increases the number of cards printed with each roll of ribbon.
Page 65 Printer messages The SP Series Card Printer with the Built-in Ethernet feature displays messages on the LCD panel. If the Data Format is set to SmartDriver, messages (that match up with printer messages) also appear on the PC in message boxes. You might see messages on the LCD panel that do not appear on the PC, because the LCD displays all printer messages while the SmartDriver shows the most important message if a group of messages occurs at the same time.
DM-00760 Duplex Error The duplex mechanism did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the duplex module. Solution 1: Open the duplex module cover at the back of the printer (1). Release any cards or objects stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown. Possible Cause 2: The rollers in the duplex mechanism are dirty.
Page 67 DM-00762 Duplex Jam The card is stuck in the duplex or pass-through module. Possible Cause 1: A card is jammed in or near the duplex module. Solution 1: Open the duplex module cover at the back of the printer (1). Release any cards stuck in the module (2). Make sure that the duplex mechanism can move freely in the direction shown. Possible Cause 2: The rollers in the duplex mechanism are dirty.
DM-00765 No Duplex The duplex module is not installed or detected. Possible Cause 1: The driver was set to use automatic duplex and a duplex module is not installed in the printer. Solution 1: Send a one-sided card to the printer or set the driver for manual duplex. Possible Cause 2: The connection between the duplex module and the rest of the printer is damaged. Solution 2: Check the printer to see whether a duplex module is included in the printer.
Page 69 DM-00767 Duplex Jam The card is lost in the duplex or pass-through module. Possible Cause 1: A card is jammed in or near the duplex module. Solution 1: Open the duplex module cover at the back of the printer. Release any cards stuck in the module. Make sure that the duplex mechanism can move freely in the direction shown. Possible Cause 2: The rollers in the duplex mechanism are dirty. Solution 2: Run a printer cleaning card, and then clean the printer rollers including the duplex module rollers.
IS-01206 No Card Picked A card was not picked successfully. Possible Cause 1: The input hopper is empty. Solution 1: Fan the edges of the cards so the printer picks one card at a time and then load cards in the input hopper. Push the input hopper cover closed until it latches. Possible Cause 2: One or two cards are jammed going into the printer. Solution 2 a: Release the stuck card(s). Fan the cards in the input hopper again to separate them.
Page 71 SY-01305 Data Error The setting sent to the printer does not match printer features. Possible Cause 1: A setting was sent to the printer for a module that is not installed or enabled. Solution 1: Check the printer to see whether options are installed. If the option is not present in the printer, do not send data for the option. Possible Cause 2: The printer data format is SmartDriver and the printer was moved from one PC to another PC.
SY-01306 Data Error The setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer attached. Solution 1: Use approved programs, such as the printer’s Properties or Printing Preferences dialog box, to send values to the printer. Possible Cause 2: You are using SmartDriver Printer Diagnostics, you have attached another printer, and have not selected the new printer in Diagnostics. Solution 2: Wait while the driver updates all printer information.
Page 73 SY-01310 Flash Error EEPROM flash data error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: Data being sent to the printer is corrupted or incorrect. Solution 2: Obtain the correct update file (or a new update file) and repeat the process. Be sure to select the correct update file if you are using SmartDriver Printer Diagnostics or the file2prn utility.
SY-01312 Flash error EEPROM flash size error. Possible cause: A logo was downloaded to the printer (using the file2prn utility) and the logo requires more memory than is available in the printer. Solution: Press the Ready key on the LCD panel to clear the logo from the printer and make the printer ready. Up to 4 logos can be stored in the printer. Each logo must be smaller than 64K. See the SP Series Data Formatting Guide to delete logos if needed.
Page 75 SY-01314 Flash Error Warning! EEPROM flash write error. Possible Cause 1: A transmission problem occurred. Solution 1: Send the file or data again. You can repeat this action several times. Possible Cause 2: The printer EEPROM does not accept the data or setting. Solution 2: Power off the printer. Wait one minute, and then power on the printer. Repeat the action again. Possible Cause 3: The printer EEPROM does not accept the flash file.
SY-01317 Memory Error Memory error. Possible Cause 1: The printer memory does not accept the data. Solution 1: Power off the printer. Wait one minute, and then power on the printer. Send the file or repeat the action again.
Page 77 SY-01325 Data Error The options or supplies installed do not match settings or card data. Possible Cause 1: The printer has an unidentified ribbon installed and a full-color card was sent to the printer. Solution 1: The printer can only print one color if it cannot identify the ribbon. To print full-color cards, install a Datacard SP Series full-color print ribbon. Possible Cause 2: A different type of print ribbon (such as from YMCKT to KT) was installed when the "PR-01726" message was displayed.
If you cannot fix the problem, contact your service provider for assistance. Tips for success • You might have moved the print ribbon while the printer power was off. Print another card to verify that the printer works correctly. The printer is designed to allow you to fix problems while the printer power is on. • If you changed the type of ribbon in the printer, wait several seconds after closing the printer cover before you send the next card.
Page 79 SY-01327 Data Error The request sent to the printer is not supported. Possible Cause 1: The printer type has changed to SP55 or SP60. The SmartDriver Printer Toolbox, Properties, or Printing Preferences dialog box has not changed to remove settings that are not supported by the printer and you have chosen and applied a setting that the printer does not support. Solution 1: Close the SmartDriver Properties or Printing Preferences dialog box and open it again to display the settings for the printer.
Possible Cause 3: When sending Open Card data, a command error occurred. Solution 3: Press the Ready key on the LCD panel to clear the job and make the printer ready. See the SP Series Data Formatting Guide for detailed information about the Open Card format.
Page 81 SY-01331 Comm Error Data transmission error. Possible Cause 1: The system has a temporary communication problem. Solution 1: Print the card data again. Possible Cause 2: The host computer and printer have a communication problem. Solution 2: Troubleshoot a communication problem. See SP Series Info Central for troubleshooting information.
SY-01332 Hardware Error General printer fault. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Make sure the printhead cable is fully seated in the printhead cartridge. Close the printer and power it on. Possible Cause 2: The printer identified a problem while it was running a diagnostic test. Solution 2: Power the printer off and on. If you cannot fix the problem, contact your service provider for assistance.
Page 83 MS-01401, MS-01402, MS-01403 Mag Stripe Data Data sent does not match requirements for track 1, 2, or 3. Possible Cause 1: Data sent includes more characters than allowed by the magnetic stripe format selected for the track. Solution 1: Cancel the current print job. Determine the magnetic stripe format for the track. Change the data to be encoded, make sure the application is set to the same format as the track, and resend the print job.
MS-01404, MS-01405, MS-01406 Mag Stripe Error Parity error reading data on track 1, 2 or 3. What is Parity? • Parity is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.
Page 85 MS-01407, MS-01408, or MS-01409 Mag Stripe Error LRC error reading data on track 1, 2, or 3. What is LRC? • LRC is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card. Possible Cause 2: The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected.
MS-01410, MS-01411, or MS-01412 Mag Stripe Error Start Sentinel error reading data on track 1, 2, or 3. What is a Start Sentinel? • A Start Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card.
Page 87 MS-01413, MS-01414, or MS-01415 Mag Stripe Error End Sentinel error reading data on track 1, 2, or 3. What is an End Sentinel? • An End Sentinel is special data used when encoding a magnetic stripe. It is not the data you enter. Possible Cause 1: The card has dirt or damage on the magnetic stripe. Solution 1: Send the card to print again. If the message appears a second time, run a printer cleaning card.
MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card Jam Possible Cause 1: The card is stuck in or near the magnetic stripe module. Solution 1a: Remove the stuck card. Send the card to print again. Solution 1b: Make sure cards are free of dirt or oil. Solution 1c: If the message appears again, run a cleaning card, change the cleaning sleeve, and then clean the rollers in the printer. If you cannot fix the problem, contact your service provider for assistance.
Page 89 MS-01424 Mag Stripe Error Unable to read any data from the card. Possible Cause 1: The cards do not have a magnetic stripe. Solution 1: Load magnetic stripe cards in the input hopper. Possible Cause 2: The magnetic stripe cards are not oriented correctly. Solution 2: Load magnetic stripe cards correctly in the input hopper. Possible Cause 3: The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity.
MS-01425 Mag Stripe Error Unexpected magnetic stripe coercivity value. Possible Cause: The magnetic stripe module received an unexpected value that it cannot use. Solution: Power the printer off and on to restore the default values. (Disconnect the power cord from the printer power supply and then connect it again.
Page 91 MS-01426 EEPROM Error Magnetic stripe module settings EEPROM read or write error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
MS-01427, 1428 Mag Stripe Error Configuration information or status request passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent configuration information or a status request to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If you cannot change the configuration information, contact your service provider for assistance.
Page 93 MS-01429 Mag Stripe Data Data sent to a track does not match the requirements for that track. Possible Cause 1: Data sent uses a different encoding format than the one set for the track. Solution 1: Determine the magnetic stripe formats for the tracks you use. Change the encoding format(s) in the application so it is set to the same format as the track(s), make sure the data characters are allowed for the track(s), and resend the print job.
MS-01430 Mag Stripe Error Control information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Cause: An application sent control information to the magnetic stripe module that could not be used. Solution: Change the information sent by the application if possible. If you cannot change the control information, contact your service provider for assistance. If you are developing an application, see the Datacard SmartDriver API Software Development Manual.
Page 95 MS-01431, MS-01432, MS-01433, MS-01434 EEPROM Error Magnetic stripe module settings EEPROM error. Possible Cause: The magnetic stripe module had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
MS-01435 No Mag Stripe The magnetic stripe module is not installed or detected. Possible Cause 1: Magnetic stripe data was sent to the printer and a magnetic stripe module is not installed. Solution 1: Remove the magnetic stripe components of the card design. Print cards without sending magnetic stripe data to the printer. Possible Cause 2: The connection between the magnetic stripe module and the rest of the printer is damaged.
Page 97 PR-01703 Printhead Error The printhead cam is not in the correct position to print. Possible Cause: An internal printer component is stuck in the wrong position. Solution: Fix the printer by clearing any obstructions. Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) Send the card to print again. If you cannot fix the problem, contact your service provider for assistance.
Turn the page for information about the next message.
Page 99 PR-01705, PR-01706 Card Jam The card is stuck or lost in the printer. Possible Cause: The card is stuck in the printer. Solution: Release the card so it can move. 1 Open the printer. 2 Remove the ribbon cartridge. 3 Locate the card in the printer. The card might be stuck near the cleaning roller, the printhead, near the optional magnetic stripe or smart card module, or at the end of the card track. 4 Turn the Manual Advance Knob to move the card.
• If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers. If you cannot fix the problem, contact your service provider for assistance.
Page 101 PR-01710 EEPROM Error Factory settings read problem. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
PR-01715, PR-01716 Cover Open Possible Cause: The cover was not closed securely or was opened during printing. Solution: Push down firmly on the front edge of the cover until it clicks closed. If the cover does not close... • Open the printer and make sure the print ribbon cartridge is installed correctly. • Check for any items inside the printer, such as a cleaning roller that is out of place. Fix any problems that you see. • Make sure that no cards are stuck in the printer.
Page 103 PR-01718 Printhead Temp The printhead temperature is too high. Possible Cause: The printer detects a temporary heat buildup while printing. Solution: Do not print for a minute or more to allow the printer to cool down. Press the Ready key to clear the card. If the message occurs often: • Clear any items around the printer and make sure that air can circulate around the printer.
PR-01719 Printhead Error The printhead is not installed or detected. Possible Cause: The printhead cartridge is not installed or the cables are not attached to the printhead cartridge correctly. Solution: Power off the printer. Attach the printhead cable to the printhead cartridge. Make sure the plug is pushed all the way into the receptacle. Replace the printhead cartridge in the cover arm, close the printer, and power on the printer.
Page 105 PR-01720 Ribbon Error The print ribbon index mark was not found. Possible Cause 1: The print ribbon is not installed correctly. Solution 1: Remove and reinstall the print ribbon. Make sure the print ribbon cartridge is fully seated. Possible Cause 2: The print ribbon is folded on the take-up spool. Solution 2: Remove and re-install the print ribbon on the cartridge.
PR-01721, PR-01722 EEPROM Error Operational settings error. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Page 107 PR-01723 Hardware Error General printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Disconnect the power cord from the printer power supply and then connect it again.) If the printer resumes and operates, the problem was temporary. If you cannot fix the problem, contact your service provider for assistance.
Turn the page to see information about the next message.
Page 109 PR-01724 Ribbon Break The print ribbon is broken. Possible Cause 1: The print ribbon has broken or is not installed. Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixing. Possible Cause 2: If the ribbon type is K or KT, the print ribbon is at the end of the roll. Solution 2: Load a new roll of monochrome print ribbon.
• The card design might be longer than the card size. Change the card design to be less than or equal to the card size in the long direction (3.37 inches or 85.60 mm). • Printing might not be positioned properly on the card. Change the “Left/ Right” position of printing (using the SmartDriver) so the printing begins and ends on the card. If you cannot fix the problem, contact your service provider for assistance.
Page 111 PR-01726 Ribbon Out Out of print ribbon. Possible Cause 1: The print ribbon cartridge is empty. Solution 1: Reload the print ribbon cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed. Possible Cause 2: The print ribbon is not loaded correctly. Solution 2: Load the print ribbon correctly and then close the cover. Possible Cause 3: This ribbon has been completely used. Solution 3: Use a new roll of ribbon.
print, and change the ribbon type settings. Finally, return to the card creation program to send the card data to print. • If the ribbon was repaired, the wrong take-up spool was used. Repair the ribbon again, using the correct take-up spool for this ribbon. If you cannot fix the problem, contact your service provider for assistance.
Page 113 PR-01730 Printhead Error Unable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Power off the printer. Attach the printhead cables correctly. Possible Cause 2: The printhead cable or printhead cartridge is faulty. Solution 2: If you have another printhead cartridge, you can replace the printhead cartridge to see if that solves the problem. If you cannot fix the problem, contact your service provider for assistance.
PR-01737 Ribbon Low The print ribbon is running low. This message does not indicate a problem; it means that about 90 percent of the print ribbon has been used. This message is for your information so that you can plan to replace the print ribbon. When you press the Ready key on the LCD panel, the message is not displayed again even if the condition continues.
Page 115 PR-01738 Ribbon Error The printer cannot identify the ribbon installed. Possible Cause 1: You have installed an unsupported print ribbon. Solution 1: Press the Ready key to print one-color images using settings for monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon to print full-color images.) If the printer is a monochrome printer and you have installed a full-color print ribbon, install a monochrome print ribbon.
SC-01804 No Smart Card The smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smart card module is not installed. Solution 1: Remove the smart card components of the card design. Print cards without sending smart card data to the printer. Possible Cause 2: The connection between the smart card module and the rest of the printer is damaged. Solution 2: Check the printer to see whether a smart card module is included in the printer.
Page 117 Index A address mode network set up 30 setting 56 arrow keys 10 ASCII data stream 38 B backlighting, LCD 54 built-in Ethernet option 2, 4, 25 button, Ready, see Ready key 13 C cable guides 2 card counters 49 handling 5 input hopper 1, 4 load magnetic stripe 6 load smart card 6 loading 5 not picked 70 preventing jams 41 printing 37 printing test card 13 quality, optimizing 43 card design 35 cleaning frequency 40 printer rollers 41 supplies 64 cleaning card part number 64 running 39 when to run 7 c
configuration LCD menu 53 network 23 tools 19 connection Ethernet 4, 27 USB 4, 28 copyright 128 cover 1 cover arm 3 cover open 7, 102 Customer Care Center ii D data error 71, 72, 77, 79 data format changing 55 features 16, 19 on LCD panel 10 setting up network printer 34 summary 19 types 15 viewing 50 Datacard Customer Care Center ii DB9 port 4 DHCP network addressing 26 display, see LCD panel 10 DM messages 66 Down Arrow key 10 duplex messages 66 duplex module 1, 4 E electrical requirements 22 EMC directi
Page 119 flash error 73, 75 full-color identifying printer feature 4 print cycles 49 print ribbon 63 support by data format 20 G gateway address setting 58 viewing 51 H handling cards 5 hardware error 82, 107 holder, printer guide 2 HP print server 27 Web JetAdmin utility 23 I Info Central ii information resources ii input hopper card capacity 4 loading 5 location 1 installation overview 21 prepare the printer 26 using Ethernet port 27 with wired print server 28 with wireless print server 29 IP address req
LCD panel (continued) components 10 location 1 menu 46 tips for success 45 Linux supported operating system 25 loading cards 5 loading print ribbon 7 lock input hopper 4 security 2 LPD/LPR protocol 17, 19 M MAC address label 4 viewing on LCD panel 51 magnetic stripe messages 83 module location and type 4 on test cards 13 orientation in input hopper 6 support by data format 20 manual advance knob 2 memory error 76 menu LCD panel 46 messages on LCD panel 11, 65 on PC 65 responding to 65 where displayed 19 MI
Page 121 network (continued) set up printer 30 set up tools 23 static IP address mode 26 view IP address 51 network installation connecting to the network 27 overview 25 requirements 25 types of connections 25 with wired print server 28 with wireless print server 29 no mag stripe error 96 O Open Card CD-ROM 23 data format 10, 17, 38 features supported 20 option on printer label 4 printing a card 37 set up card design 35 setting data format 55 utilities 23 operating environment 22 operating systems supporte
printer cleaning 39 cleaning the rollers 41 components 1, 3 Ethernet option 25 firmware revision 48 guide holder 2 installing 21 messages 11, 65 monochrome or full color 4 network setup 30 Open Card 35 operating environment 22 options 4 physical description 22 power on 9 restart 33 SmartDriver set up 35 SNMP support 36 supplies 63 toolbox 37 viewing serial number 47 printhead cartridge 3 error 97 temperature 103 printing a card from a PC 37 using Open Card format 38 using the SmartDriver 37 problems colors
Page 123 ribbon cartridge, loading 7 ribbon error message 105 ribbon out message 111 roller cleaning 3, 41 transport rollers 42 S safety 127 security lock receptacle 2 serial number 47 Service and Support FAQ ii set up Open Card format 35 SmartDriver 35 single-track magnetic stripe module 4 site requirements 22 smart card error 116 optional serial port 2 optional USB port 2 orientation in input hopper 6 printer label 4 support by data format 20 SmartDriver data format 10, 16, 37 features supported 20 set u
test card printer 13 requirements 13 with magnetic stripe 13 three-track magnetic stripe module 4 tiff2opencard utility 23 tools 23 trademarks 128 troubleshooting 61 turning on the printer 9 W where to go for more information ii Windows supported operating system 25 wireless adapter for computer 29 Y YMCKT ribbon 63 U Up Arrow key 10 USB port connect print server 28 location 2 wired print server 28 wireless print server 29 utilities 74 file2prn 23 HP Web JetAdmin 23 operating system 23 tiff2opencard 23 P
Page 125 Safety and compliance (FCC) Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with this instruction manual, it may interfere with radio communications.
Notice for Europe We hereby certify that the SP55 Card Printers comply with EMC Directive 89/336/EEC and R&TTE Directive 1999/5/ EC.This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the user, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Page 127 Notice to Users of Printers Equipped with Contactless Smart Card Reader The contactless smart card reader emits radio-frequency waves and must be used as installed and recommended by Datacard, the printer manufacturer. You may not modify the reader or how it is used without the written permission of Datacard. You may not operate the printer after modifying the reader or its method of operation.
• • Know local procedures for first aid and emergency assistance at the customer facility. Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. • Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. • Use adequate lighting at the equipment. • Maintain the recommended range of temperature and humidity in equipment area.
11111 Bren Road West Minnetonka, MN 55343-9015 952.933.1223 952.933.7971 FAX www.datacard.com Dealer information: Datacard is a registered trademark of DataCard Corporation. August 2004 558871-001 Rev.
