User`s guide

viii
Installation Problems __________________________________________________________ 32
USB Installation Troubleshooting ____________________________________________ 33
Network Installation Troubleshooting _______________________________________ 34
Driver Problems _______________________________________________________________ 34
The card printer driver does not detect the network-connected printer_______ 35
The card printer driver does not detect the USB-connected printer ___________ 35
Driver status or Windows print queue does not provide expected data _______ 36
Card Appearance ____________________________________________________________ 36
Something did not print ____________________________________________________ 37
Printing includes unexpected data _________________________________________ 37
The color printing has flaws_________________________________________________ 38
The printing is too light _____________________________________________________ 39
The printing is too dark _____________________________________________________ 40
The monochrome printing has flaws ________________________________________ 40
Magnetic Stripe Problems _____________________________________________________ 41
Using Advanced Troubleshooting Tools_________________________________________ 42
Card Jams____________________________________________________________________ 43
Messages and Conditions _____________________________________________________ 44
Messages on the Printer LCD _______________________________________________ 44
Messages from the XPS Card Printer Driver on the PC ________________________ 44
Messages from Printer Manager ____________________________________________ 45
Other Messages ___________________________________________________________ 45
Responding to Messages ______________________________________________________ 45
100: Request not supported ________________________________________________ 45
101: Job could not complete ______________________________________________ 45
102: Card not in position ___________________________________________________ 46
103: Printer problem _______________________________________________________ 46
104: Critical problem_______________________________________________________ 46
105: Magstripe data error __________________________________________________ 47
106: Magstripe data not found _____________________________________________ 47
107: Magstripe read data error _____________________________________________ 48
108: Magstripe read no data _______________________________________________ 48
109: Print ribbon problem __________________________________________________ 49
110: Print ribbon out or missing______________________________________________ 49
111: Card not picked ______________________________________________________ 50
112: Card hopper empty___________________________________________________ 50
113: Close cover to continue ______________________________________________ 50
114: Cover opened during job _____________________________________________ 51
115: Wait for print temperature ____________________________________________ 51
116: Magstripe not available _______________________________________________ 52
117: Reader not available__________________________________________________ 52
118: Print ribbon type problem _____________________________________________ 53
119: Print ribbon not supported ____________________________________________ 53
120: User paused the printer _______________________________________________ 53
121: Print ribbon not identified ______________________________________________ 54