User`s guide

42 Troubleshooting
Using Advanced Troubleshooting Tools
ThePrinterManagerprovidesaccesstocarddesignsettingsandadditional
troubleshootingtools.Referto“PrinterManager”intheprinter’sInstallationand
Administrator’sGuideformoreinformation.PrinterManageralsoallowsyouto
performadvancedtroubleshootingwiththeguidanceofyourserviceprovider.
The magnetic stripe
data was sent in an
encoding format not
supported by the track.
Check the encoding format setting for the tracks by
using Printer Manager. Refer to the Printer Manager’s
“Printer Setting Menu” in the Installation and
Administrator’s Guide. Make sure that the
application is using the selected encoding format for
the track.
If the application and track are set to the same
format, and the message appears repeatedly,
contact the application provider for assistance.
The application sent
track data for a track
not supported by the
magnetic stripe
module.
Check the type of magnetic stripe option in the
printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data the card production software sends.
Problem Solution