User`s guide

SD/CD Series Card Printers User’s Guide 37
Something did not print
Problem Probable Cause Solution
Nothing is printed on
the card.
The Disable Printing
opt
ion is set to All,
Front, or Back.
Open Preferences and change Disable
Printing to Off.
The print ribbon is
loaded incorrect
ly.
Remove the print ribbon and install it
correctly.
The page size was not
s
et to ISO-ID1.
Use your card production application to
access the printer’s print setup and select
ISO-ID1 for its page size. The correct page
size is available after choosing the printer.
Color printing on top of
a black
background
does not appear on
the card.
The black panel of the
rib
bon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon.
Printing includes unexpected data
Problem Probable Cause Solution
Text intended for the
m
agnetic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
Refer to the card printer’s Driver Guide.
The escape code was
t
yped incorrectly.
Refer to Refer to the card printer’s Driver
Guide.
The text to encode was
lon
ger than one line.
Reduce the font size to keep all text on
one line.
Several blank cards are
e
jected before the full
card prints.
The application can
use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
Use the page setup feature of the
a
pplication to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.