User`s guide

SD/CD Series Card Printers User’s Guide 35
The card printer driver does not detect the network-
connected printer
Problem Solution
The Printer Properties >
S
tatus tab shows the
printer is not available.
Make sure that you are using the same type of data
cables – USB or network – that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Make sure that the current pri
nter IP Address is the
same as the IP Address on the Printer Properties >
Ports tab. For more information on retrieving the
printer’s IP address, refer to Retrieve the Printer IP
Address on pa
ge 14.
Message 500 appears
a
fter you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to static IP addressing. For more
information on setting the driver network
communication value, refer to the Printer Manager
section of the card printer’s Installation and
Administrator’s Guide.
The network is not
operating properly.
Check the network using another device and fix or
report network problems. To check the network, print
t
o a different (paper) printer or check the availability
of network drives.
The printer is not
connected
to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cables are
c
onnected. Replace defective cables if needed.
The card printer driver does not detect the USB-connected
printer
Problem Solution
The Printer Properties >
S
tatus tab shows the
printer is available, but
Message 500 appears
after you send a card
to print.
Make sure that you are using the same type of data
cables –
USB or network – that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Make sure that both ends of the data cable are
c
onnected. Replace a defective USB cable if
needed.