User`s guide

34 Troubleshooting
Network Installation Troubleshooting
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and
t
he printer. Restart the printer.
The Status page of
P
rinter Properties shows
the printer is not
available, but the
printer shows “Ready”
on the LCD panel.
Follow your network troubleshooting procedures
to
isolate and test each component of the computer-
to-printer communication link.
Suggestions:
• The computer-to-network connection can be
checked by accessing a network resource,
such as a network drive.
• The network administrator can check
communication between a server and the
printer.
• Make sure that the user is logged in to the
network.
The printer is not
c
onfigured with the
correct network
address
Make sure that the server name or IP address has
be
en entered in the Port Settings or Configure Port
dialog box on the computer. For more information on
retrieving the printer’s IP address, refer to “Retrieve
the Printer IP Address” on pa
ge 14. Make sure that
Ready displays on the printer's LCD panel.
Driver Problems
TheCardPrinterDriverandprintercanhave thefollowingcommunication
problems:
• Theca rdprinterdriverdoesnotdetectthenetwork‐connectedprinter 
onpage 35.
• Theca rdprinterdriverdoesnotdetecttheUSB‐connectedprinter on
pag e 35.
• Driverstatu sorWindowsprintqueuedoesnotprovideexpe c ted data on
pag e 36.