User`s guide

32 Troubleshooting
Doesthesamplecardprint?
• Ifyes,theprinteranddriverareworkingcorrectly.Continuetostep7.
• Ifno,theprinteranddriverhaveacommunicationproblem.Troubleshoot
communicationproblems.
Ifyouarenotusingthedriver,askyourserviceproviderorsoftwareprovider
forassistance.
7. Printacardusingyourcardproductionsoftware.
Doesthecardprint?
• Ifyes,thedriverisworkingsuccessfullywiththecardproduction
software.Troubleshootthecarddesign.
• Ifno,checkthefollowing:
• Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
• Iftheprinterproducedablankcard,youmighthavethewrongpage
sizeordriversettings.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatcouldpreventasuccessfulinstallationand
providesrecommendedsolutionstothoseissues.Choosefromthefollowing
topics:
• USBInstallationTroubleshootingonpa ge33
• NetworkInstallationTroubles hootingonpa ge34